MGT300 Exam 1

find creative ways to deliver new or improved goods and services

An organization that wishes to achieve a competitive advantage through innovation should ______.

Diversity

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

mutual-benefit

A labor union is an example of a ______ organization.

50

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

about half

According to Mintzberg, ______ of the tasks completed by managers take less than 9 minutes.

entrepreneur and negotiator

According to Mintzberg, what are two of the decision-making roles of a manager?

multiplier

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect.

knowledge

In the interview, Henri was asked if he was familiar with coding, to which he replied, "Yes, I am. I have taken three coding classes during my studies at Iowa State University." The interviewer was asking about which aspect of career readiness?

soft skills

Jillian applied for the management position that opened up at her office but was told she didn't get the job because she had a difficult time working with others and was best at accomplishing tasks on her own. The company believes that Jillian lacks _____.

interpersonal

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

verbal: written

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

Experiencing a sense of accomplishment

Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate?

nonmanagerial employees

The majority of a company's workforce is made up of

false

True or false: Mintzberg's study of chief executives revealed that the majority of their workday involved speaking face-to-face with customers.

a local fire department; the U.S. Postal Service; the military

What are three examples of commonweal organizations?

Willingness

What is at the center of developing your career readiness and is necessary to achieve all of the steps?

Brett, who is the manager of the company's accounting department

Which employee is the best example of a functional manager?

pursuing organizational goals; integrating the work of people; controlling the organization's resources

Which of the following are management activities?

they may operate in the private sector; their purpose is to offer services to clients

Which of the following are true about nonprofit organizations?