MHR Exam 2

orgs should work to discourage positive deviance in the workplace

...

research has clearly indicated that self managed teams perform better than traditional work groups

...

positive practices that escalate positive outcomes because of their association with positive emotions and social capital are having a

amplifiying effect

Haley is a math major. she has a high tolerance for ambiguity and over analyzes situations. she is

analytical

most concerned with color and style of car not engine of transmission when buying a car, this is an example of

anchoring bias

identifying and modeling appropriate ways for people to interact with colleagues

anti-bullying strategy

marketing

availibility

three keys to equity theory

comparison of the ratio of output and inputs

most likely to result in conflict

competition for limited resources

evidence collected after the fact can be used to convince a n external audience

confidence and goodwill about the company

one party perceives that its interests are being opposed by another party

conflict

the more contact white inmates experienced with black inmates, the more positive their attitudes towards the black inmates became. this is an example of

contact hypothesis

what are differenct needs that activate motivation

content theory

team is generating a lot of ideas. everyone has a plan. joe makes a list of all ideas. joe is the

coordinator

a graphic representation

decision tree

Ghandi stated if I had the belief that I can do it, i will acquire the capacity to do it. this represents

efficacy

group raises money for homeless. thinks group spends too much time arguing and so she calls for a vote

energizer

need for prestige andd reputation is part of the need for

esteem

managers were concerned that people were not buying their computers. they were shocked to hear of a salesperson recommending to customers to buy something other than the computer because they were of poor value. this small incident to conduct extensive survey to understand real customer experience in order to improve their products. this is an example of

evidence based decision making

to have more effective meeting, manageers hould

experiment with the number sand frequencies of meetings held

will recieve a promotion and a raise if she complites hard assignment

extrinsic motivation

POB, an organization measures by accumulation of

false

a holistic hunch represents a judgment on a conscious integration

false

a norm is a set of expected behaviors for a particular psotioin

false

according to Schein a crowd is merely a large group

false

all work groups progress thru the stages of group development

false

effective empowerment involves giving authority to all employees

false

efficacy is a component of a person's CSE, it influences how we perceive ourselves but not the world

false

empowerment is an either or proposition, either a subordinate is empowered or not, there are no degrees of empowerment

false

expectancy theory is a model of motivation that explains how people strive for fairness

false

instinct, insight and intuition are synonymous

false

integrating style of conflict handling is appropriate in all conflict situation

false

it is clear that personal friendship helps organizational productivity

false

light tactics of conflict include making threats. heavy tactics include violence

false

managers wishing to reduce conflict between members should isolate them

false

manipulation are the conscious efforts to affect and change a specific behavior in others

false

maslow's hierarchy and herzberg's motivator hygiene theories are both examples of process theories

false

norms only emerge on their own in group situations, they are not consciously formed

false

one of the principles of conscious capitalism is shareholder centric

false

people who have a high need for affiliation make the best managers

false

research has found that people's perceptions of politics are negatively to job satisfaction

false

research supports the conclusion that positive organization practices drive outcomes at the individual level, but not an group or organizational level

false

should evaluate the legality and efficiently

false

tacit knowledge is info that can easily be put into words

false

the best thing a manager can do to create functional conflict is to urge coworkers to persist

false

the contact hypothesis states that the more different groups interact, the more intergroup conflict they will experience

false

the tendency to experience groupthink decreases as group

false

wakes up frequently thinking about month end presentation to the vice president. she is experience social work family conflict

false

most common response to incivility is the employees work harder to avoid its source

flase

a person in the encourager role will

foster group solidarity by accepting and praising various points of view

powerforul forms of social control

group roles and norm

mode of thinking that people engage in when they are deeply involved in a cohesive in group, when members' strivings for unanimity override their motivation to realistically appraise alternative courses of action

groupthink

forms of intuition

holistic hunches and automated experiences

people with high levels of positive psychological capital tend to display

hope, efficacy, resilience, and optimism

dissatisfied with hob. company policy, supervision, and working conditions were responsible, according to herzbergs theory, ____ are the extrinsic factors that create job dissatisfaction

hygiene factors

a person who clarifies key issues for a group has taken ofn the role of

information seeker/giver

which roles are important for a group

initiator, organizer, energizer???

signed up for photo class after seeing great wildlife pics

interest

managers are in the process of submitting budget cuts, in evaluating alternatives.. do not ask

is this the choice, i would like to make

multitaskers end up switching tasks 100s times a day. this makes them

less efficient

not a an advantage of group decision making

less time spent on decsion making

is the most frequently experienced emotion

love

one assumption underlying nonrational

manages do not posess compltete info

which will most likely produce conflict

maria cannot finish her report until Juan provides her with info. Juan is late and maria is afraid she won't meet her deadline

sarah promotes the benefits of little conflict within an org leads to great productivity

no. org conflict is inevitable and can have constructive consequences

texting while driving

nonrational

Nate is working with unhappy customer. his policy is to give the customer what they want even at a cost to the company

obliging handling style

formal groups perform two basic function

organizational and jindividual

jo is going to start a small coffee shop, she thinks her business degree has taught her everything about it. thinks she has enough money

overconfidence

which of the following is not reflecting mindfulness

pat is biking to school when someone cuts her off and causes her to fall. she gets up and starts kicking her bicycle

which group statement is not true

people who do not conform are given high status in groups

which of the following statements abolut bullying at work is false

personality is highly unlikely to be a source of bullying

individuals who are directive in decision making style

risk being autocratic and focusing on the short term

follower is a person who

serves as a passive audience

one charcterisitc that describes an org without positive ob

single minded focus on winning

intensity

the amount of effort we invest in an activity

employees and teams had higher performatin, job satisfact

theory y

Joanna is motivated by the feeling that she's done the best she can do. This represents intrinsic motivation

true

a group role is a set of expected behaviors for members of the group as a whole

true

according to self determination theory, a manger should provdie dtangible resources, time, coaching to improve

true

as a manger with two employees who are having a personality conflict, one step you should take is to document the conflict

true

attentional deficit can result form lack of sleep, conflicting priorities or counter

true

coalition building is getting other to supports your efforts to persuade someone to do something

true

creativity involves a convergence between tacit and

true

employees who flourish report lesss stress and more commimtent

true

equity tyeory, you compare your outputs and inputs to those of another person

true

flexspace includes the concept of working from home

true

functional conflict is also known as constructive or cooperative conflict

true

groups share norms and have goals

true

herzbergs motivator hyginene thoery, job satisfaction and job dissatisfaction arise from diffrent sets of factors

true

highly agreeable will mean she is well suited for integrated negotiation

true

impression management is any attempt to control or manipulate the images related to a person, org, or idea

true

in a complex decision context, there is one right answer but many unknowns obscure cause and effect relationships. in this kind of situation, the most effective decision making method is intuition

true

in a true team, leadership must be shared

true

intuitive process are influenced by expertise and feeling

true

legitimate power van be expressed + or -

true

managers who obtain compliance

true

members of management faulty go out at the end of semester to a local restaurant to socialize they are both a formal and informal group

true

non-rational models of decision making explain how managers actually make decisions

true

people who do what is required, exert no extra effort, and provide no extra

true

process theories are more dynamic that content theories

true

rational model of decision making explains how management should make decisions

true

rational model of decision making explains how managers should make decision, they are objective and possess all info. decisions thus demonstrate excellent logic and promote the org's best interests

true

rational persuasion, consultation, collaboration and inspirational appeals are most effective at building commitment

true

structural empowerment is an imput

true

teams are a cornerstone of work life in today's org

true

two dimensions of decision making style are value orientation and tolerance...

true

waypower is the ability to see alternatives to achieving a goal, even when faced with adversity

true

when the demands form work and family domain a mutually compatible, work family

true