MIE 201

assumptions made by theory X managers about people

- must be forced to work -prefer to avoid work

mallows hierarchy of needs

- self-actualization - esteem -social -security -physiological

benefits associated with flextime scheduling strategies

-better utilization of facilities -better customer service due to increased hours of coverage -better recruitment and retention of workers

examples of characteristics of a manager with a theory Y mentality.

-embraces employee empowerment -encourages employees to design solutions

job strategies used to improve employee motivation

-job enrichment -flexible scheduling -job rotation

according to Herzberg, hygiene factors at work would include

-job security -good working conditions

in his classical theory of motivation, Frederick Taylor proposed two things that he thought would improve worker productivity. What are they?

-linking pay to output -job specialization

assumptions made by theory Y manager about people

-people are motivated by a variety of rewards -people seek responsibility -people like to work

examples of characteristics of a manager with a theory X mentality.

-telling people what to do and how to do it -very busy checking others

which theory states that goals act as motivators to focus employee efforts on achieving certain performance outcomes?

goal-setting theory

the study of the behavior of individuals and groups in organizational settings is referred to as _________

human relations

according to Herzberg, a good salary would be a ____________ factor and is unlikely to motivate an employee to work harder.

hygiene

job factors that cause employees to be dissatisfied when absent, but do not lead to motivation are called ________ factors

hygiene

the personal satisfaction you feel when you perform well and complete goals refers to a __________ reward

intrinsic

which job design specifically incorporates motivational factors such as opportunity for achievement, recognition, responsibility, and advancement into a job?

job enrichment

all of the following are flexible schedule strategies EXCEPT

job rotation

jack has elderly parents he needs to care for and he would like to cut his hours down to half-time. Which flexible scheduling strategy might work for jack?

job sharing

theory y

managers assume workers will seek out responsibility and satisfy social needs

theory x

managers keep a tight control over workers

theory z

managers seek employee participation in all aspects of decision making

an employees attitude toward his or her job, employer, and colleagues is referred to as that employee's

morale

a person who recognizes a need and takes action to satisfy the need and achieve a goal is said to be

motivated

An inner drive that causes humans to act, whether it is eating to reduce hunger or studying for an exam to get a good grade is referred to as ________

motivation

Vroom's expectancy theory states that _____

motivation depends not only on how much a person wants something but also on the person's perception of how likely he or she is to get it

Which of the following is an example of extrinsic reward?

pay increase

which level of needs will a person be motivated to meet first?

physiological needs

B.F. Skinner, a psychologist who developed behavior modification, theory found that behavior that is _______ will tend to be increased, whereas behavior that is ________ will tend to be eliminated.

rewarded, punished

job ________- involves moving workers from one task to the next to make work more interesting and motivating

rotation

job ________ occurs when two people do one job, often at a lower cost for salaries and benefits that one person working eight hours a day would be paid

sharing

according to Herzberg, which of the following accurately describes motivational factors ?

the presence of motivational factors I likely to motivate employees to excel

McGregor constructed two views of management--the traditional view, which he called ________, and a humanistic view, which he called __________.

theory X, theory Y

__________ is a management philosophy that emphasizes employee participation in all aspects of company decision making

theory Z

The Hawthrone studies were originally designed to study the relationship between ________

workplace conditions and productivity

the job design strategy that involves adding more tasks to a job is called ______

enlargement

benefits and/or recognition that you receive from someone else such as a bonus or award certificate is a _________ reward

extrinsic

_________ theory states that employees look for fairness in the workplace as compared to others before deciding to perform

equity

allowing workers to work full-time hours in fewer than five days is called

compressed workweek

the definition of flextime is

a program that allows employees to choose their starting and ending times, provided that they are at work during a specified core period