MIE 201
assumptions made by theory X managers about people
- must be forced to work -prefer to avoid work
mallows hierarchy of needs
- self-actualization - esteem -social -security -physiological
benefits associated with flextime scheduling strategies
-better utilization of facilities -better customer service due to increased hours of coverage -better recruitment and retention of workers
examples of characteristics of a manager with a theory Y mentality.
-embraces employee empowerment -encourages employees to design solutions
job strategies used to improve employee motivation
-job enrichment -flexible scheduling -job rotation
according to Herzberg, hygiene factors at work would include
-job security -good working conditions
in his classical theory of motivation, Frederick Taylor proposed two things that he thought would improve worker productivity. What are they?
-linking pay to output -job specialization
assumptions made by theory Y manager about people
-people are motivated by a variety of rewards -people seek responsibility -people like to work
examples of characteristics of a manager with a theory X mentality.
-telling people what to do and how to do it -very busy checking others
which theory states that goals act as motivators to focus employee efforts on achieving certain performance outcomes?
goal-setting theory
the study of the behavior of individuals and groups in organizational settings is referred to as _________
human relations
according to Herzberg, a good salary would be a ____________ factor and is unlikely to motivate an employee to work harder.
hygiene
job factors that cause employees to be dissatisfied when absent, but do not lead to motivation are called ________ factors
hygiene
the personal satisfaction you feel when you perform well and complete goals refers to a __________ reward
intrinsic
which job design specifically incorporates motivational factors such as opportunity for achievement, recognition, responsibility, and advancement into a job?
job enrichment
all of the following are flexible schedule strategies EXCEPT
job rotation
jack has elderly parents he needs to care for and he would like to cut his hours down to half-time. Which flexible scheduling strategy might work for jack?
job sharing
theory y
managers assume workers will seek out responsibility and satisfy social needs
theory x
managers keep a tight control over workers
theory z
managers seek employee participation in all aspects of decision making
an employees attitude toward his or her job, employer, and colleagues is referred to as that employee's
morale
a person who recognizes a need and takes action to satisfy the need and achieve a goal is said to be
motivated
An inner drive that causes humans to act, whether it is eating to reduce hunger or studying for an exam to get a good grade is referred to as ________
motivation
Vroom's expectancy theory states that _____
motivation depends not only on how much a person wants something but also on the person's perception of how likely he or she is to get it
Which of the following is an example of extrinsic reward?
pay increase
which level of needs will a person be motivated to meet first?
physiological needs
B.F. Skinner, a psychologist who developed behavior modification, theory found that behavior that is _______ will tend to be increased, whereas behavior that is ________ will tend to be eliminated.
rewarded, punished
job ________- involves moving workers from one task to the next to make work more interesting and motivating
rotation
job ________ occurs when two people do one job, often at a lower cost for salaries and benefits that one person working eight hours a day would be paid
sharing
according to Herzberg, which of the following accurately describes motivational factors ?
the presence of motivational factors I likely to motivate employees to excel
McGregor constructed two views of management--the traditional view, which he called ________, and a humanistic view, which he called __________.
theory X, theory Y
__________ is a management philosophy that emphasizes employee participation in all aspects of company decision making
theory Z
The Hawthrone studies were originally designed to study the relationship between ________
workplace conditions and productivity
the job design strategy that involves adding more tasks to a job is called ______
enlargement
benefits and/or recognition that you receive from someone else such as a bonus or award certificate is a _________ reward
extrinsic
_________ theory states that employees look for fairness in the workplace as compared to others before deciding to perform
equity
allowing workers to work full-time hours in fewer than five days is called
compressed workweek
the definition of flextime is
a program that allows employees to choose their starting and ending times, provided that they are at work during a specified core period