MIE 330: Human Resource

Job enrichment is different from job enlargement in that job enrichment may include all of the following EXCEPT:

Adding more of the tasks that are similar to what the employee does now

In class we discussed the recent changes in the labor force, namely the Great Resignation. Which of the following statements best describe this phenomenon?

After years of increasing, the labor force participation of those 55 and older decreased suddenly after 2020.

All of the below are ways to monitor job satisfaction in a company EXCEPT:

Avoid establishing clear roles as ambiguity adds excitement to the job.

Which of the five approaches to measuring performance utilizes competency models to identify and provide descriptions of most common competencies for a position?

Behavioral

To test the validity of your selection test for assistant project managers, you have given it to the present assistant project managers in your company and correlated it with their latest performance appraisal scores. What type of validation have you used? ​

Concurrent criterion-related validation

Traditional performance management is different from Continuous performance managment in the all of the following ways EXCEPT:

Consists of ongoing feedback which emphasises face-to-face performance conversations.

Veronica is a computer programmer whose job mainly consists of independently coding software. If interpersonal and teamwork skills were weighted heavily on her job performance measure it would suffer from:

Criterion contamination

_______ are most appropriate in unstable, unpredictable environments, where it is difficult to anticipate demands for resources and coordination requirements between jobs are not consistent over time.

Divisional structures

________ is the planned elimination of large numbers of personnel designed to enhance organizational effectiveness.

Downsizing

While there are many ways to evaluate a candidate, which of the following is the most common selection method used?

Interviews

Most employee development occurs through _________: relationships, problems, demands, tasks, or other features that employees face in their jobs.

Job experiences

_____________ is a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values.

Job satisfaction

The job design approach that emphasizes increasing the meaningfulness of jobs is the

Motivational approach

We reviewed steps or stages in developing training programs. Which is the first step each of these organizations should take according to the ISD or ADDIE model?

Needs Assessment

The agency created within the Department of Labor responsible for inspecting employers, applying safety and health standards, and for levying fines for violations in the United States is called the:

Occupational Safety and Health Administration (OSHA).

Executive Order 11246, which prohibits discrimination based on race, color, religion, sex, and national origin, is enforced by the

Office of Federal Contract Compliance Programs.

Joe was hired to work as electrician for Jones Electric. After a short orientation, he has been spending his time shadowing Nancy, a senior electrician, who is showing Joe how the work is done as well as allowing Joe to try his hand at basic skills. What type of training method is being used by Jones Electric to train Joe?

On-the-job training

The New York Pudding company is considering a revamp of its business practices and is in the formulation stage of their analysis. While the human resources department is viewed as mainly the payroll and benefits group, the executive team did decide that they would give a head's up to HR about the reorganization plans before moving to implementation but they don't require feedback from HR. Which linkage level does this describe that HR has with the strategic management process?

One-Way Linkage

The extent to which a selection predictor, such as conscientiousness, can be measured consistently over time is referred to as:

Reliability

Which of the following statements is TRUE regarding reliability and validity?

Reliability of a selection test is essential for it to have any validity.

Management by objectives (MBO), or goal setting, is an example of which type of five approaches or methods for measuring performance?

Results

Currently, the MOST frequent type of charge filed with the EEOC by applicants/job incumbents is:

Retaliation

Which of the following is the first step in the development planning system?

Self-assessment

________ is the knowledge of one's strengths and weaknesses.

Self-awareness

Which of the following rater errors provides higher ratings for individuals who are similar to them in terms of race, gender, background, interests, or beliefs?

Similar to me

Which of the following is the 1st step in the performance management process:

Specifying relevant aspects of performance

Which of the following is one of the four characteristics of an ethical, successful company?

The company emphasizes mutual benefits in its relationship with customers, clients, and vendors.

Internet or Electronic recruiting and selection have changed the definition of an applicant. According to a March 2004 statement, the EEOC re-defined the term applicant. To be an applicant which of the following does NOT have to occur?

The individual has sent a resume to an acquaintance employed at the firm

In class I discussed Frederick Taylor, who pioneered the Scientific Management approach to job design. Which of the following describes his approach to job design best?

There is only one best way to do a job.

A(n) ________ is a story of how a firm will create value for customers and how it will do so profitably.

business model

The Chelsea company is a small e-tailer that is well known for its unique approach to customer service and support, going above and beyond in satisfying customer complaints and issues. What kind of strategy is The Chelsea company using?

differentiation

States that allow employers and employees to enter into and terminate employment at any time are utilizing

employment-at-will policies.

Title VII of the CRA of 1964

forbids discrimination based on race, color, religion, sex, or national origin.

Tom works for a multi-national company. Part of the assessment of his job is how well he works with their diverse populations and demonstrates inclusion. He is being evaluated in his competency in

global and cultural effectiveness.

Emelie seems to be angry at her coworkers most of the time, she appears guilty when projects are not complete, and displays a fear of failure. She is most likely experiencing

high negative affectivity.

Behavior modeling training is best for improving ________ skills.

interpersonal

Sampson Lighting was struggling to make a quality product and meet its payroll. The costs for labor were too high. They visited several countries and then decided to move the production side of the business to Vietnam. This is called

offshoring

When conducting a job analysis, assessors often find that the most common source of errors is from the job description being

outdated due to the position changing over time.

Debbie works for a small manufacturer. The owner has approached Debbie and told her that she only will get a promotion in return for sexual favors. This is an example of

quid pro quo harassment.

You are interviewing for an accounting internship for Johnson Lambert, LLC. After some initial "small talk" the interviewer asks you to "describe how you handled a time when you didn't have enough time to prepare for a presentation" and then he asks you to "describe a time when you set a goal for yourself and were unable to reach it". This type of interview is called a(n):

situational interview - experienced based

In class I repeatedly used the phrase "If training is the answer, what's the question?". Which of the employee performance issues below would be the correct reason for training being the answer?

skill or knowledge deficiency

When an organization develops integrated manufacturing systems such as advanced manufacturing technology and just-in-time inventory control, it needs to assess the employee skills required to run these systems and train them accordingly. These assessments and training programs intended to enable an organization to achieve its goals fall under

strategic human resource management.

Tamara is leading the strategic groups through an exercise to define the company's mission and goals through a SWOT (strengths, weaknesses, opportunities, and threats) analysis. She is employing

strategy formulation.

Which of the following sources is most appropriate for providing accurate information regarding the importance of job duties?

supervisors

An organization's planned effort designed to help employees acquire job-related skills, knowledge, behaviors, and values with the goal of applying these on the job is called:

training

As we discussed in class, once the progressive discipline process is started and the official written warning stage is reached, which outcome must be stated in the discussion a result of continued poor performance ?

"Continued poor performance could result in further discuplinary action up to and including termination."

Which of the following comments from a manager would be considered supportive of training?

"Your performance has improved, especially with regard to the aspects you have been trained on"

What is the minimal age an employee needs to be to be protected by the Age Discrimination in Employment Act of 1967?

40

The ADA was passed in 1990 currently outlaws discrimination based on disability. It covers employees with disability. Employers are to provide reasonable accommodation without undue hardship for the essential functions of the job. Of the list below, who is covered under the ADA?

A person regarded as having a speech impediment

Of the three purposes of purposes of performance management covered in the text and class this purpose focuses on the ways in which the organization uses the system to provide information for day-to-day decisions about salary, benefits, and recognition programs:

Administrative

We discussed "3 Competitive Challenges Influencing HRM" including sustainability, globalization and technology. We defined sustainability as the organization's ability to make a profit without sacrificing the resources of which one of the following components?

All of above are components of sustainability.

We defined the approaches to employee development to include all of the following EXCEPT:

All of the above are approaches to employee development

The benefits of mentoring include all of the following EXCEPT:

All of the above are benefits of mentoring

Involuntary turnover is costly to any organization. Which one of the following is not a cost associated with involuntary turnover?

All of the above are costs associated with involuntary turnover

All of the following are factors to consider in analyzing poor performance, EXCEPT:

All of the above are factors to consider in analyzing poor performance.

The process of performance management requires all of the following EXCEPT:

All of the above are required in the process of performance management

The objective for Human Resource Planning is:

Determining the supply and demand for labor.

____________ behavior by managers can often hinder their direct report's development opportunities. These managers often are arrogant, have poor conflict skills, are not team players, and lack the ability to change.

Dysfunctional

The main provision of the Occupation Safety and Health Act is called the general duty clause. This guarantees which of the following?

Each employer should furnish each employee with a place of employment free from hazards that cause or are likely to cause death or serious harm.

Which of the following options is considered a slow option for reducing an expected labor surplus and has a low impact on human suffering?

Early retirement

Which of the following are TRUE for the Employment-at-Will Doctrine?

Either employer or employee can sever the employment relationship at any time.

The following agency is tasked with enforcing Title VII of the Civil Rights Act and the Americans with Disabilities Act.

Equal Employment Opportunity Commission

Jane is the Director of Human Resources for Gonzo Software. Her CEO has asked her to put together a presentation showing that the recent HR practices have had a positive impact on the company's bottom line. In doing this, Jane would be demonstrating which of the following?

Evidence-based HR

____________ is a meeting of the departing employee with the supervisor and/or HR specialist to discuss the employee's reasons for leaving.

Exit interview

In class we discussed that, in the 1990's JCPenney acquired Eckerd Drugs as a way to expand its' fledgling and under-managed drug store business. It had already acquired Kerr Drugs and Faye's Drug in prior years. This is an example of which strategy?

External growth strategy

One of the following in NOT an advantage of an internal recruiting or promotion from within policy: ​

For entry level jobs an employee with the appropriate skills is easily found in the organization.

Which of the following statements is true of disparate treatment and disparate impact?

For there to be discrimination under disparate treatment, there has to be intentional discrimination.

When conducting a human resource planning process, the first step to take is

Forecasting

________ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance.

Human resource management

Joe is conducting a job analysis and wants to speak with the employees who have the most knowledge about how the job is currently carried out. He should speak with the

Incumbents

According to the book (Noe), which remains the most frequently utilized training method (prior to the pandemic)?

Instructor-led classroom

Which of the following is TRUE about the Americans with Disabilities Act (ADA)?

It goes beyond prohibiting discrimination to require that employers take steps to accommodate individuals covered under the legislation.

Which of the following is a list of the tasks, duties, and responsibilities (TDRs) that a particular job entails?

Job Description

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?

Job design

In choosing a source for performance information on an employee, which of the following is the most frequently used source?

Managers

__________ is when a company chooses to utilize an outside organization to perform a broader set of services rather than just a single job.

Outsourcing

Of the following, which would be the best way to measure training outcomes for cognitive learning (acquisition of knowledge) such as learning the steps in an appraisal interview?

Paper-and-pencil tests

A judgment that fair methods were used to determine the consequences an employee receives is called:

Procedural justice

Hector is a maintenance supervisor at a large petroleum refinery in Texas. His friend, Ronald, who works at another refinery in Louisiana, informs Hector about a vacancy for a maintenance manager's position at the Louisiana refinery and asks him to apply for the position. Hector is an example of a(n)

Referral

The goal of ________ in an organization is to deploy and allocate resources in a way that it provides the company with a competitive advantage.

Strategic Management

_____ refers to the process of identifying and tracking high-potential employees who are capable of moving into different positions in the company resulting from planned or unplanned job openings due to turnover, promotion, or business growth.

Succession planning

Which of the following five characteristics of the Job Characteristics Model describes the level to which the job allows the worker to be responsible for the entire process of the task instead of just a part of it?

Task identity.

The process of onboarding is important to help employees adjust to the company and their jobs. Which of the following is NOT one of the ways that onboarding can help new employees?

Test their job knowledge and competence.

Which of the following IS NOT a key component of effective diversity managment programs?

Treating employees differently

Which one of the following is FALSE concerning comparison between training and development? ​

Use of work experiences is high in training, but low in development.

While you may have been able to ask any of the following questions during an interview in the past, which of the following questions is the only one permissible to ask given the current EEO legislation in the US?

What schools have you attended?

In the first part of their selection process Sibson Consulting has phone interviews and personal interviews. In the second part of their selection process they run a half day event for its applicants. In the second part they are asked to clean and analyze data in an excel file. Second, based on their analysis they prepare a PowerPoint presentation. Finally, they are asked to present their findings to a panel of "clients". This second part of the selection procedure for applicants would be an example of which type of selection test?

Work Sample

________ is the process of analyzing the tasks necessary for the production of a product or service, and it is performed after allocating and assigning these tasks to a particular job category or person.

Work-flow design

Priya dreads taking her lunch in the breakroom every day because there is a group of male employees who are constantly telling sexual jokes and making sexist remarks out loud. The supervisor often joins in and does not stop them. She is considering quitting because of this. This is an example of:

a hostile working environment.

According to the Civil Rights Act of 1991, once the plaintiff has made a prima facie disparate impact case, the

burden of proof shifts to the defendant.

In promoting more diversity in her company, Tonya is trying to show that focusing less on conformity of the norms of the past will increase the perspectives in the company and improve their level of resourcefulness. Which if the following arguments should she use?

creativity argument

A restaurant in mid-town New York City has instituted a policy to hire individuals living in close proximity to the restaurant to reduce instances of employees coming in late. As the area surrounding the hotel is predominantly populated with individuals of Caucasian origin, the Hispanic and African-American communities became underrepresented in the restaurant's workforce. This is an example of

disparate impact.

During the strategic implementation stage of the strategic management process, an organization:

ensures that it has skilled employees in place.

In an organizational setting a mentor is generally an:

experienced, productive senior employee who provides feedback and coaching.

International Paper found that their mechanical comprehension test for extrusion machine operators (i.e., the employees that use the machine to put on a layer of plastic inside the paper liquid box) was valid in for all of their printing machine positions. Therefore, based on the above information their mechanical comprehension test can be called:

generalization

As part of an assessment center a team of employees may be assigned a problem and must work together to solve it within a certain time period. This is a called a(n):

leaderless group discussion

In the selection process managers may commit contrast error when they:

let an evaluation of one candidate influence the evaluation of the next candidate.

The Good Eats bakery is expecting business ramp up for the holiday season and will need additional help but does not want to commit to long term hires. They should utilize

temporary employees.

A task analysis is a type of needs analysis that should be conducted prior to training. A task analysis is an analysis for determining:

the content of a training program for a particular job

Interactional justice is a judgment that:

the organization carried out its actions in a way that took the employee's feelings into account*