MIS 309 exam 1
5 steps in business process improvement
-Document As-Is process -establish measures -follow process -measure performance -identify and implement improvements
what are three ways that companies duplicate competitive advantages?
-Hire key employees -acquire new technology -copy business operations
what are three different names for an MIS department
-IS department -MIS department -IT department
select the three generic business strategies porter identified for entering a new market
-broad differentiation -broad cost leadership -focused strategy
name three examples of a dynamic process (throwing a bird in the air)
-changing order levels based on currency rates -managing layoffs of employees -canceling business travel due to extreme weather
what are three purposes of a business process model?
-encourage conciseness and accuracy in describing the process model -focus attention on the process model interfaces -expose process detail gradually and in a controlled manner
the threat of new entrants is _________ when it is easy for new competitors to enter a market and ______ when there are significant entry barriers to joining a market.
-high -low
select three primary value activities
-inbound logistics -outbound logistics -marketing and sales
what are four ebusiness tools?
-instant message -email -podcasting -web conferencing
name three opportunities managers can identify when focusing on reengineering
-is it crucial for productivity improvement? -will savings from automation be clearly visible? -is the process broken?
what are three things a supplier can do to influence an industry if it has high supplier power?
-limiting quality or services -charging higher prices -shifting costs to industry participants
select two terms that represent what is confirmed or validated with a fact
-object -event
name three examples of static process
-payroll -creating financial statements -calculating taxes
what are three primary types of business process change?
-streamlining -reengineering -automation
three challenges of business 2.0
-technology dependence -information vandalism -violations of copyright and plagarism
select two support value activities -technology development -firm infrastructure -marketing and sales -inbound logistics
-technology development -firm infrastructure
three business 2.0 communication and collaboration tools
-wiki -blog -mashup
what does fuzzy logic assign as values to vague or ambiguous information?
0 and 1
what are the five steps in the order-to-delivery business process?
1. marketing (create campaign) 2. sales (place order, check credit) 3. operations management (manufacture goods) 4.accounting and finance (bill customer, deliver goods) 5. customer service (support sale)
what in BPMN notation is a task in a business process?
BPMN activity
_____ _____ ___ and _____ is a graphical notation that depicts the steps in a business process. Provides businesses with a graphical view of the end-to-end flow of their business processes.
Business process model and notation (BPMN)
Responsible for ensuring the security of business systems and developing strategics and safeguards against attacks by hackers and viruses
Chief security officer (CSO)
responsible for ensuring the speed, accuracy, availability, and reliability of the MIS
Chief technology officer (CTO)
what are the crucial steps companies perform to achieve their goals and objectives and implement their strategies called?
Critical success factors
what kind of logic is a mathematical method of handling imprecise or subjective information?
Fuzzy logic
what links documents, allowing users to move from one to another simply by clicking on a hot spot or link?
HTML
what is the manipulation of information to create business intelligence in support of strategic decision making.
Online analytical processing
what evaluates an organizations strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies?
SWOT analysis
what models show the results of applying change improvement opportunities to the current process model?
To- Be process models
what is a term to refer to the world wide web during its first few years of operation between 1991 and 2003?
Web 1.0
what allows users to access the WWW?
Web browsers
select the three departments found in a typical company
accounting human resources sales
_______ are keywords that advertisers choose to pay for an appear as sponsored links on the google results pages
adwords
______ is the science of fact based-based decision making
analytics
an ______ is a program that runs within another application such as a website
applet
what is a set of routines, protocols, and tools for building software applications?
application programming interface
what stimulates human thinking and behavior, such as the ability to reason and learn?
artificial intelligence
which form of communication do the message and the response not occur at the same time?
asynchronous communication
what is the viewing of the physical world with computer-generated layers of information added to it?
augmented reality
what is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs?
automation
a _____ is an online journal that allows users to post their own comments, graphics, and videos.
blog
_______ occur when resources reach full capacity and cannot handle any additional demands; they limit throughput and impede operations
bottlenecks
a business that operates in a physical store without an internet presence.
brick and mortar
a more mature, distinctive communication platform characterized by new qualities such as collaboration sharing, and free.
business 2.0 web 2.0
what is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making?
business intelligence
a ________ model is a plan that details how a company creates, delivers, and generates revenues
business model
for best results ____ ____ should drive _____ choices
business process -MIS
what is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?
business process model
what is a graphical notation that depicts the steps in a business process?
business process model and notation
what is the analysis and redesign of workflow within and between enterprises?
business process reengineering
what is a leadership plan that achieves a specific set of goals or objectives?
business strategy
applies to businesses buying from and selling to each other over the internet
business-to-business
Business to ______ applies to any business that sells its products or services directly to consumers online
business-to-consumer
______ power is the ability of buyers to affect the price they must pay for an item
buying power
the person responsible for 1) overseeing all uses of MIS and 2) ensuring that MIS strategically aligns with business goals and objectives is the chief ______ officer
chief information officer
the person responsible for collecting, maintaining, and distributing company knowledge is the Chief _____ officer.
chief knowledge officer
Responsbile for ensuring the ethical and legal use of information within a company
chief privacy officer (CPO)
a business that operates in a physical store and one the internet
click and mortar
what can observe the exact pattern of a consumers navigation through a site?
clickstream data
_____ source is any proprietary software licensed under exclusive legal right of the copyright holder
closed source
a _______ system is a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information
collaboration
what is collaborating and tapping into the core knowledge of all employees, partners, and customers?
collective intelligence
what is a feature of a product or service on which customers place a greater value than they do on similar offerings from competitors?
competitive advantage
competitive ______ is the process of gathering information about the competitive environment, including competitors plans, activities, and products, to improve a companys ability to succeed.
competitive intelligence
the aggregation of data from simple roll ups to complex groupings of interrelated information
consolidation
the world wide web ________ is an international community that develops open standard to ensure the long term growth of the web
consortium
applies to any consumer that sells a product or service to a business over the internet
consumer to business
applies to sites primarily offering goods and services to assist consumers interacting with each other over the internet
consumer-to-consumer
what helps companies manage the creation, storage, editing, and publication of their website content?
content management system
generate revenues by providing digital content such as news, music, photos, or vidoes
content providets
the number of customers an organization touches for the first time and persuades to purchase its product or services. This is a popular metric for evaluating the effectiveness of banner, pop-up, and pop-under ads on the internet
conversion rates
what processes are business processes such as manufacturing goods, selling products, and providing service, that make up the primary activities in a value chain?
core processes
what refers to the wisdom of the crowd?
crowdsourcing
_________ facing processes result in a product or service received by an organizations external customer
customer
measured by satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer
customer satisfaction
what refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of business?
cybermediation
what is the time required to process an order?
cycle time
order date, amount sold, customer number, and quantity ordered are examples of ______
data
the raw facts that describe the characteristics of an event or object are called....
data
what are the four core drivers of the information age?
data, information, business intelligence, knowledge
Departments are ______ and need date from other departments to make solid business decisions for the company to operate as a whole
dependent
the key term machine to machine (M2M) refers to devices that connect directly to other _____
devices
what occurs when a business sells directly to the customer online and cuts out the intermediary?
disintermediation
a new way of doing things that initially does not meet the needs of existing customers
disruptive technology
_______ name hosting is a service that allows the owner of a domain name to maintain a simple website and provide email capacity
domain name
_____ com was the original term fora company operating on the internet
dot com
enables users to view details and details of details of information. This is the reverse consolidation.
drill down
a _______ process is continuously changing and provides business solutions to ever-changing business operations.
dynamic process
______ is the buying and selling of goods and services over the internet
ecommerce
______ MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates. (focuses on how well)
effectiveness MIS metrics
_______ MIS metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability (focuses on extent of resources used)
efficiency MIS metrics
what is a feature of a product or service that customers have come to expect and entering competitors must offer the same for survival?
entry barrier
BPMN ______ is anything that happens during the course of a business process.
event
a specialized DSS that supports senior level executives within the organization
executive information system
what are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems?
expert systems
what consists of anything that can be documented, archived, and codified often with the help of MIS?
explicit knowledge
what is a magazine published only in electronic form on a computer network?
ezine
controls to ensure correct processing
feedback
what is the information that returns to its original transmitter and modifies the transmitters actions?
feedback
what occurs when a company can significantly increase its market share by being first with a new competitive advantage?
first-mover advantage
BPMN _______ display the path in which the process flows.
flows
BPMN ______ is used to control the flow of a process
gateway
what is an artificial intelligence system that mimics the evolutionary, survival of the fittest process to generate increasingly better solutions to a problem?
genetic algorithm
_______ are material items or products that customers will buy to satisfy a want or need.
goods
what is a wearable computer with an optical head-mounted display?
google glass
refers to the level of detail in the model or the decision making process
granularity
what uses technology allowing humans to interact with a computer through bodily sensations and movements
haptic interface
________ transport protocol is the internet protocol web browsers use to request and display web pages using universal resource locators
hypertext transport protocol
Business process ________ attempts to understand and measure the current process and make performance improvements accordingly
improvement
acquires raw materials and resources and distributes to manufacturing as required
inbound logistics
what are the two benefits a business would experience if it could produce a hamburger with less expensive inputs or produce more hamburgers with the same inputs?
increase in profits and rise in productivity
provide specialized information on behalf of producers of goods and services and their potential customers
infomediaries
best selling product, best customer, worst-selling product, and worst customer are examples of _______
information
data converted into a meaningful and useful context
information
the extent to which a system generates the correct results when executing the same transaction number times.
information accuracy
what age are we currently living in when infinite quantities of facts are widely available to anyone who can use a computer?
information age
data that is entered in a computer
input
_______ messaging is a service that enables instant or real time communication between people
instant
what are various commercial applications of artificial intelligence?
intelligent systems
what are agents, software, or business that provide a trading infrastructure to bring buyers and sellers together?
intermediaries
___ ____ ____ are the quantifiable metrics a company uses to evaluate progress toward critical success factors
key performance indicators
________ includes the skills, experience, and expertise, coupled with information and intelligence that creates a persons intellectual resources.
knowledge
_______ workers are individuals valued for their ability to interpret and analyze information
knowledge workers
what rewards customers based on their spending?
loyalty programs
what is a business function, which moves information about people, products, and processes across the company to facilitate decision making and problem solving?
management information systems
______ business processes are semi dynamic, semi routine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements
managerial
proportion of the market that a firm captures. (common external KPI)
market share
promotes, prices, and sells products to customers
marketing and sales
_______ are measurements that evaluate results to determine whether a project is meeting its goals.
metrics
a simplified representation or abstraction of reality.
model
______ is the process within a genetic algorithm of randomly trying combinations and evaluating the success of the outcome
mutation
______ advertising is an online marketing concept in which the advertiser attempts to gain attention by providing content of the users experience in terms of its content, format, style, or placement
native
the network _______ describes how products in a network increase in value to users as the number of users increases
network effect
_______ network is a category of AI that attempts to emulate the way the human brain works.
neural network
bring together buyers and sellers of products and services
online marketplaces
what are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes?
operational business processes
transforms raw materials or inputs into goods and services
operations
expanded product line, increase in demand, new markets are examples of _________
opportunities
helpful, external
opportunities
distributes goods and services to customers
outbound logistics
the resulting information from the computer program
output
rotates data to display alternative presentations of the data.
pivot
operate central website for users to access specialized content and other services
portals
what analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry?
porter five forces model
_____ _____ generic strategies are generic business strategies that are neither organization nor industry specific and can be applied to any business, product, or service.
porters three generic strategies
a big part of business intelligence is an area call _______ analytics, which extracts information from data and uses it to predict future trends and identify behavioral patterns.
predictive analytics
______ value activities acquire raw materials and manufacture, deliver, market, sell, and provide after sales services.
primary value activities
computer program that processes the data
process
purchases inputs such as raw materials, equipment, and supplies
procurement
what occurs when a company develops unique differences in its products or services with the intent to influence demand?
product differentiation
what is the process where a business takes raw materials and processes them or converts them into a finished product for its good or service?
production
which company used business process reengineering to create a competitive advantage?
progressive insurance
a business that operates on the internet only, without a physical store.
pure play
productivity is the _______ at which goods and services are produced based upon total output given total inputs.
rate
what occurs when a task or activity is unnecessarily repeated?
redundancy
what occurs when steps are added to the value chain as new players find ways to add value to the business process?
reintermediation
a ______ system is where buyers post feedback on sellers
reputation
A common internal KPI is _____ ____ _____, which indicates the earning power of a project. Divide profit by costs
return on investment (ROI)
what is high when competition is fierce in a market and low when competitors are more complacent?
rivalry among existing competitors
_____ web as a component of web 3.0 that describes things in a way that computers can understand
semantic
provides customer support after the sale of goods and services
service
provide services such as photo sharing, online backup and storage
service providers
A _____ bot is a software that will search several retailer websites and provide a comparison of each retailers offerings including price and availability
shopping bot
____ and _____ is the ability to look at information from different perspectives. One slice of information could display all product sales during a given promotion
slice and dice
source _____ contains instructions written by a programmer specifying the actions to be performed by computer software
source code
A _____ is a person or group that has an interest or concern in an organization
stakeholder
a ______ process uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously
static process
_________ business processes are dynamic, non routine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions
strategic
core competencies, market leaders, cost advantages are examples of ______
strengths
helpful, internal
strengths
what is the suppliers ability to influence the prices they charge for supplies?
supplier power
what consists of all parties involved, directly or indirectly, in obtaining raw materials or a product?
supply chain
produces an improved product customers are eager to buy, such as faster car or larger high drive
sustaining technology
A ______ lane layout arranges the steps of a business process into a set of rows depicting the various elements.
swim lane
costs that make customers reluctant to switch to another product or service
switching costs
a _______ is a collection of parts that link to achieve a common purpose. Systems are the primary enabler of cross-functional operations
system
what is a collection of parts that link to achieve a common purpose?
system
the number of hours a system is available for users
system availability
what is a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part?
system thinking
____ knowledge is the knowledge contained in peoples heads
tacit
_____ are specific keywords or phrases incorporated into website content for means of classification or taxonomy
tags
what is the scientific classification of organisms into groups based on similarities of structure of origin
taxonomy
competitive advantages are typically....
temporary
what is a world where interconnected, internet-enabled devices or "things" can collect and share data without human intervention?
the internet of things (IoT)
what describes niche-market business strategies that capture the tail of a typical sales curve?
the long tail
harmful, external
threats
new entrants, substitute products, and shrinking markets are examples of ________
threats
the amount of information that can travel through a system at any point in time
throughput
which company is using a narrow market and high cost strategy? -tiffanys -payless shoes -walmart -neiman marcus
tiffanys
a variable is a data characteristic that stands for a value that changes or varies over ______/
time
process online sales transactions
transaction brokers
the amount of time a system takes to perform a transaction
transaction speed
the ease with which people perform transactions and/or find information
usability
a value chain analysis views a firm as a series of business processes that each add _____ to the product or service
value
what views a firm as a series of business processes that each add value to the product or service?
value chain analysis
what is a computer-simulated environment that can be a simulation of the real world or an imaginary world?
virtual reality
_______ produces graphical displays of patterns and complex relationships in large amounts of data
visualization
harmful, internal
weaknesses
lack of strategic direction, obsolete technologies, and outdated product line are examples of ___________
weaknesses
what is a locally stored URL or the address of a file or internet page saved as a shortcut?
website bookmark
______ if analysis checks the impact of a change in a variable or assumption on the model
what if
what is a type of collaborative web page that allows users to add, remove, and change content which can be easily organized and reorganized as required?
wiki
what includes tasks, activities, and responsibilities required to execute each step in a business process?
workflow
what monitors processes to ensure tasks, activities, and responsibilities are executed as specified ?
workflow control systems
what provides access to internet information through documents including text, graphics, audio, and video files that use a special formatting language called html?
world wide web