MIS 309 exam 1

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5 steps in business process improvement

-Document As-Is process -establish measures -follow process -measure performance -identify and implement improvements

what are three ways that companies duplicate competitive advantages?

-Hire key employees -acquire new technology -copy business operations

what are three different names for an MIS department

-IS department -MIS department -IT department

select the three generic business strategies porter identified for entering a new market

-broad differentiation -broad cost leadership -focused strategy

name three examples of a dynamic process (throwing a bird in the air)

-changing order levels based on currency rates -managing layoffs of employees -canceling business travel due to extreme weather

what are three purposes of a business process model?

-encourage conciseness and accuracy in describing the process model -focus attention on the process model interfaces -expose process detail gradually and in a controlled manner

the threat of new entrants is _________ when it is easy for new competitors to enter a market and ______ when there are significant entry barriers to joining a market.

-high -low

select three primary value activities

-inbound logistics -outbound logistics -marketing and sales

what are four ebusiness tools?

-instant message -email -podcasting -web conferencing

name three opportunities managers can identify when focusing on reengineering

-is it crucial for productivity improvement? -will savings from automation be clearly visible? -is the process broken?

what are three things a supplier can do to influence an industry if it has high supplier power?

-limiting quality or services -charging higher prices -shifting costs to industry participants

select two terms that represent what is confirmed or validated with a fact

-object -event

name three examples of static process

-payroll -creating financial statements -calculating taxes

what are three primary types of business process change?

-streamlining -reengineering -automation

three challenges of business 2.0

-technology dependence -information vandalism -violations of copyright and plagarism

select two support value activities -technology development -firm infrastructure -marketing and sales -inbound logistics

-technology development -firm infrastructure

three business 2.0 communication and collaboration tools

-wiki -blog -mashup

what does fuzzy logic assign as values to vague or ambiguous information?

0 and 1

what are the five steps in the order-to-delivery business process?

1. marketing (create campaign) 2. sales (place order, check credit) 3. operations management (manufacture goods) 4.accounting and finance (bill customer, deliver goods) 5. customer service (support sale)

what in BPMN notation is a task in a business process?

BPMN activity

_____ _____ ___ and _____ is a graphical notation that depicts the steps in a business process. Provides businesses with a graphical view of the end-to-end flow of their business processes.

Business process model and notation (BPMN)

Responsible for ensuring the security of business systems and developing strategics and safeguards against attacks by hackers and viruses

Chief security officer (CSO)

responsible for ensuring the speed, accuracy, availability, and reliability of the MIS

Chief technology officer (CTO)

what are the crucial steps companies perform to achieve their goals and objectives and implement their strategies called?

Critical success factors

what kind of logic is a mathematical method of handling imprecise or subjective information?

Fuzzy logic

what links documents, allowing users to move from one to another simply by clicking on a hot spot or link?

HTML

what is the manipulation of information to create business intelligence in support of strategic decision making.

Online analytical processing

what evaluates an organizations strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies?

SWOT analysis

what models show the results of applying change improvement opportunities to the current process model?

To- Be process models

what is a term to refer to the world wide web during its first few years of operation between 1991 and 2003?

Web 1.0

what allows users to access the WWW?

Web browsers

select the three departments found in a typical company

accounting human resources sales

_______ are keywords that advertisers choose to pay for an appear as sponsored links on the google results pages

adwords

______ is the science of fact based-based decision making

analytics

an ______ is a program that runs within another application such as a website

applet

what is a set of routines, protocols, and tools for building software applications?

application programming interface

what stimulates human thinking and behavior, such as the ability to reason and learn?

artificial intelligence

which form of communication do the message and the response not occur at the same time?

asynchronous communication

what is the viewing of the physical world with computer-generated layers of information added to it?

augmented reality

what is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs?

automation

a _____ is an online journal that allows users to post their own comments, graphics, and videos.

blog

_______ occur when resources reach full capacity and cannot handle any additional demands; they limit throughput and impede operations

bottlenecks

a business that operates in a physical store without an internet presence.

brick and mortar

a more mature, distinctive communication platform characterized by new qualities such as collaboration sharing, and free.

business 2.0 web 2.0

what is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making?

business intelligence

a ________ model is a plan that details how a company creates, delivers, and generates revenues

business model

for best results ____ ____ should drive _____ choices

business process -MIS

what is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?

business process model

what is a graphical notation that depicts the steps in a business process?

business process model and notation

what is the analysis and redesign of workflow within and between enterprises?

business process reengineering

what is a leadership plan that achieves a specific set of goals or objectives?

business strategy

applies to businesses buying from and selling to each other over the internet

business-to-business

Business to ______ applies to any business that sells its products or services directly to consumers online

business-to-consumer

______ power is the ability of buyers to affect the price they must pay for an item

buying power

the person responsible for 1) overseeing all uses of MIS and 2) ensuring that MIS strategically aligns with business goals and objectives is the chief ______ officer

chief information officer

the person responsible for collecting, maintaining, and distributing company knowledge is the Chief _____ officer.

chief knowledge officer

Responsbile for ensuring the ethical and legal use of information within a company

chief privacy officer (CPO)

a business that operates in a physical store and one the internet

click and mortar

what can observe the exact pattern of a consumers navigation through a site?

clickstream data

_____ source is any proprietary software licensed under exclusive legal right of the copyright holder

closed source

a _______ system is a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information

collaboration

what is collaborating and tapping into the core knowledge of all employees, partners, and customers?

collective intelligence

what is a feature of a product or service on which customers place a greater value than they do on similar offerings from competitors?

competitive advantage

competitive ______ is the process of gathering information about the competitive environment, including competitors plans, activities, and products, to improve a companys ability to succeed.

competitive intelligence

the aggregation of data from simple roll ups to complex groupings of interrelated information

consolidation

the world wide web ________ is an international community that develops open standard to ensure the long term growth of the web

consortium

applies to any consumer that sells a product or service to a business over the internet

consumer to business

applies to sites primarily offering goods and services to assist consumers interacting with each other over the internet

consumer-to-consumer

what helps companies manage the creation, storage, editing, and publication of their website content?

content management system

generate revenues by providing digital content such as news, music, photos, or vidoes

content providets

the number of customers an organization touches for the first time and persuades to purchase its product or services. This is a popular metric for evaluating the effectiveness of banner, pop-up, and pop-under ads on the internet

conversion rates

what processes are business processes such as manufacturing goods, selling products, and providing service, that make up the primary activities in a value chain?

core processes

what refers to the wisdom of the crowd?

crowdsourcing

_________ facing processes result in a product or service received by an organizations external customer

customer

measured by satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer

customer satisfaction

what refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of business?

cybermediation

what is the time required to process an order?

cycle time

order date, amount sold, customer number, and quantity ordered are examples of ______

data

the raw facts that describe the characteristics of an event or object are called....

data

what are the four core drivers of the information age?

data, information, business intelligence, knowledge

Departments are ______ and need date from other departments to make solid business decisions for the company to operate as a whole

dependent

the key term machine to machine (M2M) refers to devices that connect directly to other _____

devices

what occurs when a business sells directly to the customer online and cuts out the intermediary?

disintermediation

a new way of doing things that initially does not meet the needs of existing customers

disruptive technology

_______ name hosting is a service that allows the owner of a domain name to maintain a simple website and provide email capacity

domain name

_____ com was the original term fora company operating on the internet

dot com

enables users to view details and details of details of information. This is the reverse consolidation.

drill down

a _______ process is continuously changing and provides business solutions to ever-changing business operations.

dynamic process

______ is the buying and selling of goods and services over the internet

ecommerce

______ MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates. (focuses on how well)

effectiveness MIS metrics

_______ MIS metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability (focuses on extent of resources used)

efficiency MIS metrics

what is a feature of a product or service that customers have come to expect and entering competitors must offer the same for survival?

entry barrier

BPMN ______ is anything that happens during the course of a business process.

event

a specialized DSS that supports senior level executives within the organization

executive information system

what are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems?

expert systems

what consists of anything that can be documented, archived, and codified often with the help of MIS?

explicit knowledge

what is a magazine published only in electronic form on a computer network?

ezine

controls to ensure correct processing

feedback

what is the information that returns to its original transmitter and modifies the transmitters actions?

feedback

what occurs when a company can significantly increase its market share by being first with a new competitive advantage?

first-mover advantage

BPMN _______ display the path in which the process flows.

flows

BPMN ______ is used to control the flow of a process

gateway

what is an artificial intelligence system that mimics the evolutionary, survival of the fittest process to generate increasingly better solutions to a problem?

genetic algorithm

_______ are material items or products that customers will buy to satisfy a want or need.

goods

what is a wearable computer with an optical head-mounted display?

google glass

refers to the level of detail in the model or the decision making process

granularity

what uses technology allowing humans to interact with a computer through bodily sensations and movements

haptic interface

________ transport protocol is the internet protocol web browsers use to request and display web pages using universal resource locators

hypertext transport protocol

Business process ________ attempts to understand and measure the current process and make performance improvements accordingly

improvement

acquires raw materials and resources and distributes to manufacturing as required

inbound logistics

what are the two benefits a business would experience if it could produce a hamburger with less expensive inputs or produce more hamburgers with the same inputs?

increase in profits and rise in productivity

provide specialized information on behalf of producers of goods and services and their potential customers

infomediaries

best selling product, best customer, worst-selling product, and worst customer are examples of _______

information

data converted into a meaningful and useful context

information

the extent to which a system generates the correct results when executing the same transaction number times.

information accuracy

what age are we currently living in when infinite quantities of facts are widely available to anyone who can use a computer?

information age

data that is entered in a computer

input

_______ messaging is a service that enables instant or real time communication between people

instant

what are various commercial applications of artificial intelligence?

intelligent systems

what are agents, software, or business that provide a trading infrastructure to bring buyers and sellers together?

intermediaries

___ ____ ____ are the quantifiable metrics a company uses to evaluate progress toward critical success factors

key performance indicators

________ includes the skills, experience, and expertise, coupled with information and intelligence that creates a persons intellectual resources.

knowledge

_______ workers are individuals valued for their ability to interpret and analyze information

knowledge workers

what rewards customers based on their spending?

loyalty programs

what is a business function, which moves information about people, products, and processes across the company to facilitate decision making and problem solving?

management information systems

______ business processes are semi dynamic, semi routine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements

managerial

proportion of the market that a firm captures. (common external KPI)

market share

promotes, prices, and sells products to customers

marketing and sales

_______ are measurements that evaluate results to determine whether a project is meeting its goals.

metrics

a simplified representation or abstraction of reality.

model

______ is the process within a genetic algorithm of randomly trying combinations and evaluating the success of the outcome

mutation

______ advertising is an online marketing concept in which the advertiser attempts to gain attention by providing content of the users experience in terms of its content, format, style, or placement

native

the network _______ describes how products in a network increase in value to users as the number of users increases

network effect

_______ network is a category of AI that attempts to emulate the way the human brain works.

neural network

bring together buyers and sellers of products and services

online marketplaces

what are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes?

operational business processes

transforms raw materials or inputs into goods and services

operations

expanded product line, increase in demand, new markets are examples of _________

opportunities

helpful, external

opportunities

distributes goods and services to customers

outbound logistics

the resulting information from the computer program

output

rotates data to display alternative presentations of the data.

pivot

operate central website for users to access specialized content and other services

portals

what analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry?

porter five forces model

_____ _____ generic strategies are generic business strategies that are neither organization nor industry specific and can be applied to any business, product, or service.

porters three generic strategies

a big part of business intelligence is an area call _______ analytics, which extracts information from data and uses it to predict future trends and identify behavioral patterns.

predictive analytics

______ value activities acquire raw materials and manufacture, deliver, market, sell, and provide after sales services.

primary value activities

computer program that processes the data

process

purchases inputs such as raw materials, equipment, and supplies

procurement

what occurs when a company develops unique differences in its products or services with the intent to influence demand?

product differentiation

what is the process where a business takes raw materials and processes them or converts them into a finished product for its good or service?

production

which company used business process reengineering to create a competitive advantage?

progressive insurance

a business that operates on the internet only, without a physical store.

pure play

productivity is the _______ at which goods and services are produced based upon total output given total inputs.

rate

what occurs when a task or activity is unnecessarily repeated?

redundancy

what occurs when steps are added to the value chain as new players find ways to add value to the business process?

reintermediation

a ______ system is where buyers post feedback on sellers

reputation

A common internal KPI is _____ ____ _____, which indicates the earning power of a project. Divide profit by costs

return on investment (ROI)

what is high when competition is fierce in a market and low when competitors are more complacent?

rivalry among existing competitors

_____ web as a component of web 3.0 that describes things in a way that computers can understand

semantic

provides customer support after the sale of goods and services

service

provide services such as photo sharing, online backup and storage

service providers

A _____ bot is a software that will search several retailer websites and provide a comparison of each retailers offerings including price and availability

shopping bot

____ and _____ is the ability to look at information from different perspectives. One slice of information could display all product sales during a given promotion

slice and dice

source _____ contains instructions written by a programmer specifying the actions to be performed by computer software

source code

A _____ is a person or group that has an interest or concern in an organization

stakeholder

a ______ process uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously

static process

_________ business processes are dynamic, non routine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions

strategic

core competencies, market leaders, cost advantages are examples of ______

strengths

helpful, internal

strengths

what is the suppliers ability to influence the prices they charge for supplies?

supplier power

what consists of all parties involved, directly or indirectly, in obtaining raw materials or a product?

supply chain

produces an improved product customers are eager to buy, such as faster car or larger high drive

sustaining technology

A ______ lane layout arranges the steps of a business process into a set of rows depicting the various elements.

swim lane

costs that make customers reluctant to switch to another product or service

switching costs

a _______ is a collection of parts that link to achieve a common purpose. Systems are the primary enabler of cross-functional operations

system

what is a collection of parts that link to achieve a common purpose?

system

the number of hours a system is available for users

system availability

what is a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part?

system thinking

____ knowledge is the knowledge contained in peoples heads

tacit

_____ are specific keywords or phrases incorporated into website content for means of classification or taxonomy

tags

what is the scientific classification of organisms into groups based on similarities of structure of origin

taxonomy

competitive advantages are typically....

temporary

what is a world where interconnected, internet-enabled devices or "things" can collect and share data without human intervention?

the internet of things (IoT)

what describes niche-market business strategies that capture the tail of a typical sales curve?

the long tail

harmful, external

threats

new entrants, substitute products, and shrinking markets are examples of ________

threats

the amount of information that can travel through a system at any point in time

throughput

which company is using a narrow market and high cost strategy? -tiffanys -payless shoes -walmart -neiman marcus

tiffanys

a variable is a data characteristic that stands for a value that changes or varies over ______/

time

process online sales transactions

transaction brokers

the amount of time a system takes to perform a transaction

transaction speed

the ease with which people perform transactions and/or find information

usability

a value chain analysis views a firm as a series of business processes that each add _____ to the product or service

value

what views a firm as a series of business processes that each add value to the product or service?

value chain analysis

what is a computer-simulated environment that can be a simulation of the real world or an imaginary world?

virtual reality

_______ produces graphical displays of patterns and complex relationships in large amounts of data

visualization

harmful, internal

weaknesses

lack of strategic direction, obsolete technologies, and outdated product line are examples of ___________

weaknesses

what is a locally stored URL or the address of a file or internet page saved as a shortcut?

website bookmark

______ if analysis checks the impact of a change in a variable or assumption on the model

what if

what is a type of collaborative web page that allows users to add, remove, and change content which can be easily organized and reorganized as required?

wiki

what includes tasks, activities, and responsibilities required to execute each step in a business process?

workflow

what monitors processes to ensure tasks, activities, and responsibilities are executed as specified ?

workflow control systems

what provides access to internet information through documents including text, graphics, audio, and video files that use a special formatting language called html?

world wide web


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