MIS 4378 Exam 2 Chapter 5-7

What is true about knowledge management?

As baby boomers retire at an increasing rate Knowledge management is helping organizations capture their knowledge, a knowledge management system is not a single technology but a collection of technology-based tools Finding the right technology to manage knowledge assets is much easier than identifying what knowledge is needed, why is it needed, and who has this knowledge.

______________ is the process of creating an online diary made up of chronological entries.

Blogging

______________ is a systematic, structured improvement approach by all or part of an organization that critically examines, rethinks, and redesigns processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost.

Business process management

______________ are information systems that allow companies to integrate information and support operations on a company-wide basis.

Enterprise systems

______________ agents keep track of key information such as inventory levels, notifying the users when conditions change

Monitoring and sensing

______________ communication is when people are all meeting at the same time or in real time.

Synchronous

______________ is using the network effect to increase brand awareness.

Viral marketing

An enterprise system that has not been customized is commonly referred to as ______________.

a vanilla version

A wiki ______________.

allows users to add content, allows users to revert edits, allows anyone to read content

Which of the following is an example of attribute data commonly used in GIS applications?

annual sales

Web usage mining entails analyzing ______________.

clickstream data

In order to swiftly respond to a highly competitive and rapidly changing environment, organizations utilize a ______________.

continuous planning process

Which of the following is a core activity according to the value chain model?

customer service

The process of adding metadata such as latitude and longitude to pictures, videos, or other content is called ______________.

geotagging

Collective intelligence is based on the notion that distributed groups of people with a divergent range of information and expertise will be able to outperform the capabilities of ______________.

individual experts

Information systems that focus on supporting functional areas, business processes, and decision making within an organization are referred to as ______________.

internally focused systems

A(n) ______________ report provides a summary of critical metrics on a recurring schedule.

key indicator

Which processes are most often associated with pull-based manufacturing of products?

make-to-order processes

Market share analysis is typically used by the ______________ function of an organization.

marketing

Tagging is adding ______________ to content such as maps, pictures, or web pages.

metadata

The processes associated with selling a product or service are referred to as ______________

order-to-cash processes

Successful enterprise-oriented social media initiatives consider ______________.

organization culture, organization hierarchies, and technological inertia

Webcasts are also known as ______________.

podcasts

The processes associated with obtaining goods from external vendors are referred to as ______________.

procure-to-pay processes

Microblogging is used primarily for ______________.

short status updates

In an RDBMS, an entity is represented as a(n) ______________.

table

According to the value chain model, which of the following is a support activity?

technology development

All of the following are true about legacy systems except ______________.

they are ERP systems

Big Data is characterized by all of the following except ______________.

verifiability