MIS Chapter 1 Review Quiz

Work environment is an example of the ________ dimension of business problems.

People

Converting raw data into a more meaningful form is called:

Processing

________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

Software

A database into which employees manually input customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In considering the organizational dimensions of this problem, you should consider the:

the business processes in place governing the manual input of the data

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

culture

In a hierarchical organization, the upper levels consist of:

managerial, professional, and technical workers.

The average number of baseball tickets sold at a particular price is an example of:

meaningful information

In choosing the best solution for a business problem, all of the following are important considerations except: the cost of the solution. the feasibility of the solution given existing resources and skills. the length of time to implement the solution. the attitudes of employees. the ability to forget about the problem once it has been solved

the ability to forget about the problem once it has been solved.

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls into the:

people dimension

Perhaps the most frequent error in problem solving is:

rushing to judgment about the nature of a problem.

Which of the following is an important skill for an accounting major?

An understanding of online transaction and reporting systems

Which of the following is an important skill for a marketing major?

An understanding of product management enterprise systems

Which of the following is an example of a business using information systems to create new products and services?

Apple's creation of the iPad

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:

big data

E-commerce and Internet advertising reached $83 billion in 2017, growing at about:

10% or 15%

What is the estimated growth rate for information systems managers' jobs through 2024?

12%??

What percent of the Fortune 500 companies uses Twitter to communicate with their customers?

80%

Which of the following is the best definition of an information system?

A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

To make sure it stocks clothes that its customers will purchase, a department store implements a new application that analyzes spending levels at its stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?

Customer intimacy

Which of the following statements is not true? In 2016, American businesses invested nearly $2.8 trillion in information systems hardware, software, and telecommunications equipment. In 2016, American businesses spent $800 billion on business and management consulting and information technology services. In 2016, about 25 percent of all capital investment in the United States was for information systems hardware, software, and telecommunications equipment. Expenditures in the United States for information systems are growing at a faster rate than the U.S. economy as a whole. Worldwide, non-U.S. expenditures for information technology exceeded $3.5 trillion.

Expenditures in the United States for information systems are growing at a faster rate than the U.S. economy as a whole?

A network requires at least three computers and a shared resource.

FALSE

Business processes are logically related tasks for accomplishing work that have been formally encoded by an organization.

FALSE

Data is information that has been shaped into a form that is meaningful to human beings.

FALSE

Federal law requires many businesses to keep email messages for ten years.

FALSE

IT managerial jobs are outsourced easily because of the universal standards used by the Internet.

FALSE

Intranets are private corporate networks extended to authorized users outside the organization.

FALSE

Purchase of information systems hardware, software, and telecommunications equipment will constitute more than half of all capital investment in the United States in 2017.

FALSE

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

FALSE

Whereas marketing and financial careers have been transformed by the growth in information systems, thus far managerial positions have remained relatively unaffected.

FALSE

An example of a business using information systems for supplier intimacy is:

JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.

Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following?

Operational efficiency

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

Management information systems

Which of the following is an example of raw data from an automobile manufacturer?

One Subaru Outback sold January 7, 2017 in Mount Kisco, New York for $25,000

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

Survival

A firm that must invest in a new information system in order to comply with federal legislation is investing to achieve which of the following business objectives?

Survival

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

TRUE

A firm's IT infrastructure provides the platform on which the firm can build its information systems.

TRUE

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

TRUE

As a result of new public laws, accountants require an intimate knowledge of databases, reporting systems, and networks.

TRUE

Developing a new product, fulfilling an order, and hiring a new employee are all examples of business processes.

TRUE

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

TRUE

Encouraging employees to adapt to new business processes is an important factor in change management.

TRUE

Feedback is a specific type of output.

TRUE

Firms use extranets to coordinate their activities with other firms for making purchases, collaborating on design, and performing other interorganizational work.

TRUE

Identifying a problem includes agreeing that a problem exists.

TRUE

In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.

TRUE

Information systems contain information about significant people, places, and things within the organization or in the environment surrounding it.

TRUE

People, organizations, and information technology are all dimensions of information systems.

TRUE

UPS's use of web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own websites, described in the chapter case, is an information systems solution used to achieve customer intimacy.

TRUE

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

The Internet

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

The World Wide Web

As described in the chapter case, which of the following constitutes a people element of the UPS tracking system?

The decision to use automation

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?

The specification of procedures for identifying packages with sender and recipient information

Telepresence is an example of which of the following?

Virtual meeting

The six important business objectives of information system investment include all of the following except:

employee morale

Journalist Thomas Friedman's description of the world as "flat" refers to the:

flattening of economic and cultural advantages of developed countries.

All of the following describe the effects of globalization except:

increases in transaction costs

A moving company has an information system that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times is a(n) ________ dimension of the system.

organizational

Intranets:

use Internet technology for a private company network.