MIS Chapter 12

The role of entrepreneur falls into which of Mintzberg's managerial classifications? A) Decisional B) Informational C) Interpersonal D) Symbolic E) Leading

A) Decisional

Which of the following is not one of the five classical functions of managers? A) Leading B) Deciding C) Planning D) Organizing E) Controlling

A) Leading

Which of the following statements best describes the term business intelligence? A) Software developed exclusively for business management B) The tools and techniques used to analyze and understand business data C) The infrastructure for collecting and managing business data D) Information systems involved in business decision making E) Enterprise systems used to make business decisions

A) Software developed exclusively for business management

The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. A) filters B) backgrounds C) biases D) inefficiency E) politics

A) filters

The dimension of ________ in information quality describes whether the structure of data is consistent. A) integrity B) accuracy C) timeliness D) completeness E) consistency

A) integrity

Mintzberg outlined three categories of managerial roles: A) interpersonal, informational, and decisional. B) control, leadership, oversight. C) operational, management, and executive. D) cultural, organizational, and technical. E) middle management, senior management, executive.

A) interpersonal, informational, and decisional

A pivot table is a(n): A) spreadsheet tool that displays two or more dimensions of data in a convenient format. B) type of relational database. C) chart tool that can rotate columnar data quickly and visually. D) tool for performing sensitivity analysis. E) integral data visualization tool used in digital dashboards and scorecards.

A) spreadsheet tool that displays two or more dimensions of data in a convenient format

An information system that combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of: A) DSS. B) ESS. C) CDSS. D) MIS. E) GIS.

B) ESS

Which of the following statements best describes the business value of improved decision making? A) Improved decision making creates better products. B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. C) Improved decision making enables senior executives to more accurately foresee future financial trends. D) Improved decision making strengthens customer and supplier intimacy, which reduces costs. E) Improved decision making creates a better organizational culture.

B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? A) Managers perform a great deal of work at an unrelenting pace. B) Managers perform a low number of activities for a high percentage of time. C) Managers prefer current, specific, ad-hoc information. D) Managers prefer oral forms of communication. E) Managers give high priority to maintaining a diverse web of contacts.

B) Managers perform a low number of activities for a high percentage of time.

Which of the following systems support a manager's role as leader of an organization? A) DSS B) Telepresence systems C) E-mail D) MIS E) ESS

B) Telepresence systems

MIS typically produce: A) new ways of looking at data that emphasize change, flexibility, and rapid response. B) fixed, regularly scheduled reports based on data extracted from the organization's TPS. C) solutions to semi-structured problems appropriate for middle management decision making. D) assumptions, responses to ad-hoc queries, and graphic representations of existing data. E) scorecards of overall firm performance along predefined key indicators.

B) fixed, regularly scheduled reports based on data extracted from the organization's TPS

ESS A) support the structured decision making of senior executives. B) have the ability to drill down into lower levels of detail. C) easily integrate data from different systems. D) are primarily driven by information derived from a company's transaction processing systems.

B) have the ability to drill down into lower levels of detail.

Behavioral models of management see managers as being ________ than does the classical model. A) more systematic B) more informal C) more reflective D) more well organized E) less reactive

B) more informal

Checking store inventory is an example of a(n) ________ decision. A) procedural B) structured C) ad hoc D) unstructured E) semi-structured

B) structured

When there is no well-understood or agreed-on procedure for making a decision, it is said to be: A) undocumented. B) unstructured. C) documented. D) semi-structured. E) ad-hoc

B) unstructured

Predictive analytics is used for all of the following except: A) anticipating customer response to price changes. B) identifying the most profitable customers. C) determining the best routes for product delivery. D) establishing consumer credit scores. E) forecasting driver safety.

C) determining the best routes for product delivery

Which type of decision is calculating gross pay for hourly workers? A) Semi-structured B) Procedural C) Structured D) Unstructured E) Ad hoc C) Structured

C) structured

The dimension of ________ describes whether data elements are consistently defined. A) completeness B) accuracy C) validity D) consistency E) integrity

D) consistency

A drawback to high-velocity, automated decision-making systems is that they are unable to: A) handle high volumes of decisions. B) handle structured decisions. C) handle semi-structured decisions. D) control themselves and respond to new environments. E) be applied to situations outside of the financial world.

D) control themselves and respond to new environments

GDSS: A) are designed to allow meeting attendees to share their thoughts in real-time with their peers. B) support decisions that require knowledge about the geographic distribution of resources. C) are only used with geographically dispersed attendees. D) facilitate the solution of unstructured problems. E) provide tools that allow managers to visualize data.

D) facilitate the solution of unstructured problems

56) GDSS capabilities have improved along with all of the following except: A) improved power of desktop PCs. B) explosion of mobile computing. C) growth of cellular networks. D) increase in dedicated conference rooms. E) expansion of Wi-Fi bandwidth

D) increase in dedicated conference rooms

When managers represent their company in the outside world and perform symbolic duties, they are acting in their: A) decisional role. B) managerial role. C) informational role. D) interpersonal role. E) leadership role.

D) interpersonal role

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? A) Only the initial step is performed by the software; the final three steps are handled by humans. B) The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms. C) The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers. D) All four steps are performed by humans with the support of high-speed, high-volume DSS and ESS. E) All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

E) All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group. A) DSS B) ESS C) CDSS D) GIS E) GDSS

E) GDSS

High-velocity decision making systems are growing rapidly for decisions classed as: A) semi-structured. B) financial. C) ad hoc. D) predefined. E) highly structured.

E) Highly-structured

All of the following managerial roles can be supported by information systems except: A) liaison. B) resource allocator. C) nerve center D) disseminator. E) negotiator.

E) negotiator

A(n)________ report is produced when a user enters various values in a pivot table to filter data. A) drill-down B) SQL C) ad hoc D) production E) parameterized

E) parameterized

If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision. A) ad-hoc B) procedural C) unstructured D) semi-structured E) structured

E) structured

A well-designed ESS will allow management to: A) create routine production reports as well as view overall business performance. B) facilitate group decision making. C) create pivot charts. D) analyze big data. E) track the activities of competitors.

E) track the activities of competitors

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? A) GIS B) DSS C) Location analytics D) Executive support systems E) GDSS

a) GIS

________ are visual tools for presenting performance data in a BI system. A) Dashboards and scorecards B) Parameterized reports C) Reports and the drill-down feature D) Scenarios and models E) Ad hoc report creation

a) dashboards and scorecards

Which of the following companies is not identified in the text as one of the leading producers of business intelligence and analytics products? A) Google B) Microsoft C) SAP D) IBM E) SAS

a) google

Which of the following are most likely to rely primarily on production reports for their decision-making needs? A) Operational supervisors B) Senior managers C) Analytic modelers D) Business analysts E) Executives

a) operational supervisors

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. A) semi-structured B) procedural C) ad hoc D) structured E) unstructured A) semi-structured

a) semi-structured

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called: A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM. E) parameters.

b) KPIs

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of: A) BPM. B) MIS. C) KPI. D) GSS. E) GDSS.

b) MIS

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. A) digital dashboard B) balanced scorecard C) KPI D) data visualization E) predictive analytics

b) balanced scorecard

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? A) IT developers B) Middle managers C) Operational employees D) Business analysts E) Senior executives

b) middle management

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? A) Managerial users and methods B) Organizational environment C) User interface D) Data from the business environment E) Delivery platform

b) organizational environment

Which type of decision is deciding whether to introduce a new product line? A) Structured B) Unstructured C) Recurring D) Nonrecurring E) Procedural

b) unstructured

GDSS such as Cisco Collaboration Meeting Rooms Hybrid can handle up to: A) 5 participants. B) 50 participants. C) 500 participants. D) 1000 participants. E) 5000 participants

c) 500 participants

Which of the following is not one of the Simon's four stages of decision making? A) Implementation B) Intelligence C) Analysis D) Choice E) Design

c) analysis

Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action? A) Production reports B) Parameterized reports C) Business case archives D) Forecasts, scenarios, and models E) Drill down

c) business case archives

The role of liaison falls into which of Mintzberg's managerial classifications? A) Decisional B) Informational C) Interpersonal D) Symbolic E) Leading

c) interpersonal

According to Mintzberg, managers in their informational role act as: A) figureheads for the organization. B) leaders. C) nerve centers of the organization. D) negotiators. E) liaisons.

c) nerve centers of the organization

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence. A) business B) analytical C) operational D) transactional E) production

c) operational

BI that is designed to determine the most likely effects of changes in the business environment is called: A) statistical modeling. B) environmental analytics. C) predictive analytics. D) big data analytics. E) parameterized reports.

c) predictive analytics

Which of the following is not an example of a BI predefined production report? A) Workforce demographics B) Order cycle time C) Revenue forecasts D) Supplier performance E) Direct and indirect spending

c) revenue forecasts

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called: A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM. E) business intelligence.

d) BPM

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? A) CDSS B) MIS C) DSS D) TPS E) ESS

e) ESS

Which of the following BI tools or abilities has been driving the movement toward "smart cities?" A) OLAP B) Chi-square analysis C) Predictive analytics D) Data mining E) Big data analytics

e) big data analytics

A(n) ________ is a BI feature that presents performance data defined by users. A) ad hoc query B) parameterized report C) interface D) portal E) dashboard

e) dashboard

The ________ phase of decision making finds or recognizes a problem, need, or opportunity. A) choice B) design C) implementation D) analysis E) intelligence

e) intelligence

The decision to approve a capital budget is an example of a(n) ________ decision. A) structured B) ad hoc C) semi-structured D) undocumented E) unstructured

e) unstructured

Which quality dimension of information is concerned that the data values of an information source fall within a defined range? A) Timeliness B) Consistency C) Completeness D) Accessibility E) Validity

e) validity