MIS Chapter 2 Review

________ allows you to communicate with avatars using text messaging.

A virtual world

Which of the following types of system would you use to manage relationships with your customers?

CRM

Which of the following is a routine question that might be answered by an MIS system?

Compare planned to actual sales for each quarter

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

DSS

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

ESS

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?

ESS

Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management?

Enterprise applications

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

Extranet

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

KMS

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why?

MIS

Producing a bill of materials is a business process in which of the following functional areas?

Manufacturing and production

Which of the following types of system enables management to make better decisions regarding their suppliers?

SCM

Which of the following decisions requires knowledge based on collaboration and interaction?

Should we work with outside vendors on new products and services?

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

Supply chain management system

A(n) ________ is typically a major source of data for other systems.

TPS

You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

TPS with MIS capabilities

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

The time/space collaboration and social tool matrix

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.

Video conferencing

What is the most important function of an enterprise application?

business functions and departments to share information

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

e-business

Using the Internet to buy or sell goods is called:

e-commerce.

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

Which of the following is an example of a cross-functional business process?

Fulfilling a customer order

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

Time zones

Order fulfillment involves all of the following business processes except:

making customers aware of the product.

All of the following are examples of business intelligence systems except a system that:

racks the flows of materials in a factory

All of the following are capabilities of enterprise social networking tools except:

supply chain management.

The principal liaison between the information systems groups and the rest of the organization is a(n):

systems analyst.

All of the following are reasons for the increased business focus on collaboration and teamwork, except for:

the need for more efficient work hierarchies