MIS Chapter 2 Review Quiz

Which of the following would be primarily responsible for enterprise-wide governance and usage of information to maximize the value of an organization's data?

CDO

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

Which of the following is most likely to have direct responsibility for ensuring that his or her company complies with existing data privacy laws? CPO CIP CIO CKO CSO

CPO

A ________ provides information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

CRM

Which of the following statements is not true about collaboration in a business setting? The evidence of the business benefits of collaboration is largely anecdotal. Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity. Collaboration may be a short-lived activity, lasting just a few minutes. Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure. Special types of information systems are available to support collaboration

Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.

Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

DSS

Which of the following systems supports making decisions that are unique, rapidly changing, and not easily specified in advance?

DSS

Which of the following systems would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

Which of the following refers to the purchase or sale of goods and services over the Internet?

E-commerce

Which of the following systems would you use to determine which trends in your supplier's industry will affect your firm the most during the next five years?

ESS

What is the most important benefit of an enterprise application?

Enabling business functions and departments to share information

Which of the following systems is designed to support organization-wide process coordination and integration?

Enterprise applications

Which of the following types of systems could be used to enable different firms to work collaboratively on a product? CRM KMS DSS Extranet Intranet

Extranet

You have been hired by Inspiration Inc. to help improve its financial performance. Inspiration Inc. is a business communications consulting firm that services many clients in different industries throughout the world. The firm provides its clients with customized written recommendations about how to best use the client's existing resources to improve the client's internal communications. The company has approximately 100 consultants, all of whom are located in its central headquarters in Chicago. Which of the following systems would you recommend to improve Inspiration Inc.'s business processes and improve its financial performance?

Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

A payroll system is a typical example of an MIS. TRUE/FALSE

FALSE

Which of the following Google tools allows people to engage in group video chat? Google Drive Google Circles Google Sites Google Docs Google Hangouts

Google Hangouts

Which of the following is not a service typically provided by an information systems department? Data management services Physical facilities management services Project management services Telecommunications services Human resources services

Human resources services

Policies that determine which information technology will be used, when, and how, are provided by:

IT standards services.

Which of the following systems is designed to summarize and report on the company's basic operations?

MIS

Which of the following systems would you use to determine the five suppliers with the worst record in delivering goods on time?

MIS

Which of the following statements about the National Football League's use of RFID technology is not true? The system relies on cloud computing. Microsoft gathers and displays the data using NFL.com. NFL teams use the data generated by the system to evaluate player and team performance and to analyze tactics. NFL teams use the data generated by the system to analyze fan behavior. Information gathered by the system is used by commentators on live game broadcasts.

NFL teams use the data generated by the system to analyze fan behavior.

Adobe Connect is an example of which of the following types of collaboration tools? Blog Group calendar Wiki Team room Online meeting

Online Meeting

Which of the following is an interorganizational business process? Hiring an employee Identifying a customer Creating financial statements Checking product quality Ordering raw materials

Ordering raw materials

Which of the following would a CSO not be responsible for? Keeping management aware of security threats Providing physical security Enforcing the firm's information security policy Maintaining tools chosen to implement security Educating and training users about security

Providing physical security

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

SCM System

From your reading of the chapter-opening case study discussing Sanofi Pasteur's use of enterprise social networking, which of the following statements best expresses Sanofi Pasteur's experience?

Sanofi Pasteur's primary motivation was to give employees more opportunities to experiment and innovate on their own.

Which of the following is an example of a key force in a firm's broader, less immediate environment?

Socioeconomic trends

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

Supply chain management

Operational-level manufacturing systems provide transaction-level information that enable monitoring of the daily activities of a business. T/F

T

The efficiency of a business firm depends to a large extent on how well its internal and inter-organizational business processes are designed and coordinated. T/F

T

Systems analysts are the principal liaisons between the information systems group and the rest of the organization.

TRUE

Senior management is responsible for ensuring the financial performance of the firm. TRUE/FALSE

TRUE?

________ technology allows a video conference participant to give the appearance of being present at a location other than his or her true physical location.

Telepresence

Which of the following is not a true statement with respect to business processes?

The efficiency of a business firm is not related to its business processes.

Which of the following can typically access a company's intranet? The firm's outside contractors The general public The firm's suppliers The firm's employees The firm's customers

The firm's employees

In a business environment, the focus of collaboration is to:

accomplish the task at hand.

Development and support services for a firm's business systems are provided by:

application software services

DSS and MIS are also referred to as ________ systems.

business intelligence

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

e-business.

Suppliers, customers, invoices and payments, products and services, and ________ are the five basic components with which businesses must deal.

employees

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business.

enterprise system

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current display ads. Which type of system will most efficiently provide a solution?

extranet

An ESS is designed primarily to solve specific problems.

false

An ESS is designed to serve the middle management of the organization

false

Enterprise systems do not utilize order transaction data.

false

Every business process is tied to one specific functional area True or false

false

Most MIS's use sophisticated mathematical models or statistical techniques.

false

SCM systems are considered to be a(n) ________ because they automate the flow of information across company boundaries.

interorganizational system

Engineers and scientists are examples of:

knowledge workers

An ESS is an information system that supports the:

long-range planning activities of senior management

Producing a bill of materials is a responsibility of the ________ function.

manufacturing and production

The average number of baseball tickets sold at a particular price is an example of:

meaningful information

Key forces in a business' immediate environment include:

regulations

Interaction jobs are those jobs which:

require close coordination and collaboration.

Identifying potential customers for the businesses' products or services is an activity associated with the ________ function.

sales and marketing

The three principal levels of hierarchies within a business organization are:

senior management, middle management, and operational management.

The goal of social commerce applications is to: A) connect through personal and business profiles. B) use social media to connect with customers. C) share opinions about purchasing products or services. D) upload and share business documents.

share opinions about purchasing products or services.

Each of the following is required for successful collaboration, except: decentralized structure. breadth of collaboration. appropriate collaboration technology. strong hierarchy. open culture.

strong hierarchy

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.

synchronous

The principal liaison between the information systems groups and the rest of the organization is a(n):

systems analyst

A business is a formal organization created to sell services or products at a profit. t/f

t

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

time/space matrix

A(n) ________ performs and records the daily activities of a firm necessary to conduct business.

transaction processing system

A DSS often uses information from external sources.

true

A KMS and a CRM system are both types of enterprise applications.

true

An ESS is designed to incorporate data about external events, but it also draws summarized information from internal MIS and DSS.

true

An MIS generally is not flexible and has little analytical capability.

true

End users are playing an increasing role in the design and development of information systems.

true

Information supplied by an enterprise system is structured around cross-functional business processes.

true

SCM systems are more externally oriented than enterprise systems.

true

The primary goal of social business is to deepen interactions with employees and customers.

true

A wiki is a type of collaborative: A) social network. B) blogging. C) virtual world. D) web site.

website

Second Life is an example of a: A) virtual world. B) wiki. C) social networking site. D) mind mapping tool.

A) virtual world

You work for a highly successful advertiser that is about to expand nationally. Of utmost importance will be finding a way to store and disseminate its clients' frequently updated branding and style guides throughout the organization. The guides include multiple image files and text documents. What system will best serve these needs?

An extranet with KMS capabilities

An MIS typically uses data supplied by a TPS.

True

Business organizations are hierarchies consisting of three principal levels. True/False

True

Nearly all of the research on the business benefits of collaboration is anecdotal.

True

The principal purpose of a TPS is to answer routine questions and track the flow of transactions through an organization.

True