MIS Chapter 2
False
A hotel reservation system is a typical example of a management information system. True/False
True
A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business. True/False
business process
A(n) __________________ is a set of logically related activities for accomlishing a specific business result.
It began as an e-mail and messaging client
All of the following statements regarding Lotus Notes are true except which one. A. It is a widely used collaboration tool at larger firms B. It began as an e-mail and messaging client C. It provides tools for full version control of all company documentation D. It provides capabilities for wikis and microblogging
digital dashboard
An ESS commonly uses a(n) ___________________ to display an array of charts and graphs of a business's key performance indicators.
Business intelligence
Applications that allow managers to interactively manipulate current and historical data to discover patterns and trends that will help their decision making are referred to as ________________.
True
Decision-support systems use internal information as well as information from external sources. True/False
True
Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems. True/False
governance
IT ________________________ includes the strategy and policies for using information technology within an organization.
False
In social business, firms use social networks for coordinating production tasks. True/False
True
MIS job growth is projected to be 50% greater than other jobs in the next five years. True/False
False
Management Information systems typically support non-routine decision making. True/False
True
Supply chain management systems are more externally oriented than enterprise systems. True/False
True
Synchronous collaboration tools allow global firms to collaborate from different locations at the same time. True/False
remote/colocated
Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix. A. remote/colocated B. different time/remote C. synchronous/colocated D. same time/remote
KMS
Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making. A. CRM B. KMS C. TPS D. extranets
End Users
__________________ are representatives of departments outside of the information systems group for whom applications are developed.
Enterprise applications
______________________ are designed to support organization-wide process coordination and integration. A. CRM systems B. Enterprise applications C. Management information systems D. Decision-support systems
the internet and networking technologies
E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government. A. e-business B. the Internet and networking technologies C. any computerized technology D. e-commerce
True
ESSs draw summarized information from internal MIS and DSS. True/False
SCMs
Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of ____________________. A. ERPs B. KMSs C. SCMs D. TPSs
False
Enrolling employees in benefits plans is a business process handled by the finance and accounting function. True/False
enterprise systems, SCMs, CRMs, and KMSs.
The four major enterprise applications are A. enterprise systems, SCMs, DSSs, and CRMs B. enterprise systems, SCMs, CRMs, and KMSs C. SCMs, CRMs, DSSs, and KMSs D. SCMs, CRMs, ESSs, and KMSs
False
Transaction processing systems are most commonly used by the senior management level of an organization. True/False
