MIS Test 3 Chapter 11

________ is a management methodology that translates a firm's goals into operational targets.

BPM

All of the following are intelligent agents that are able to respond to human voice commands with useful information in voice or written form except:

Facebook's deepface

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

GIS

You are the CEO of a national apparel retail chain and want to add three new stores. Which of the following tools will best help you find the most potentially profitable new locations?

GIS

Virtual reality applications for the web use a standard called:

VRML

A KPI is:

a meausure proposed by senior management

An interface engine is:

a strategy used to search through the rule base in an expert system.

CAD systems:

are capable of generating realistic-looking three-dimensional graphic designs that can be rotated and viewed from all sides.

________ intelligence technology consists of computer-based systems that attempt to emulate human behavior and thought patterns.

artificial

What kind of decision making tool could help you develop a recommended system for your firm's website which has 50,000 visitors a month?

big data analytics

Which of the following types of business intelligence users is considered a power user?

business analytics

Virtually all successful expert systems deal with problems of:

classification

Which of the following is a key problem in managing knowledge?

classifying knowledge

The business intelligence environment includes all of the following except:

cloud-based storage

Which dimension of quality means that a decision should reflect a rational process?

coherence

Genetic algorithms:

develop solutions to particular problems using techniques such as mutation, crossover, and selection.

________ help media firms store and manage unstructured digital data such as photographs, images, videos, and audio files.

digital assest management systems

Which of the following would not be classified as a knowledge work system?

digital asset management system

A(n) ________ capability allows users to view more detailed views of data.

drill-down

________ systems help organizations manage both structured and semi-structured knowledge.

enterprise content management

Which of the following is not an element of the business intelligence environment?

executive users

Expert systems are used when:

expertise is in short supply and needs to be captured

Which dimension of quality means that a decision faithfully reflects the concerns and interests of affected parties?

fairness

A bank's decision to give a customer a mortgage is an example of an unstructured decision.

false

A decision can be said to have improved if it is made by more than one manager.

false

Because genetic algorithms produce generalized solutions, they are best used as aids or guides to human decision makers instead of substitutes for them.

false

DSS primarily address structured problems.

false

Learning management systems are also known as knowledge work systems.

false

The use of high-velocity automated decision making eliminates the risk inherent in human decision making.

false

Unlike genetic algorithms, neural networks are not suited to finding patterns and relationships in massive amounts of data.

false

Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.

false

What-if analysis allows the user to vary certain values to test results to predict outcomes when there are no changes in the value of key conditions.

false

Backward sensitivity analysis software is used for:

goal seeking

Which phase of decision making finds or recognizes a problem?

intelligence

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management, a firm would most likely use:

intelligent agents

You would expect to find all of the following tools in a major enterprise content management system except:

intelligent agents

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes:

learning management systems

________ are an essential component of a knowledge work system.

links to external knowledge bases

A restaurant client has asked you to develop a system that would provide smartphone alerts about special discounts to potential customers in the vicinity. Which of the following tools will provide the solution?

location analytics

________ help users gain information from large amounts of geographically linked data.

location analytics tools

As described in the chapter case, IBM's Watson is an example of:

machine learning

Google's ability to recognize the meaning and intent behind user queries rather than merely matching keywords is based on which of the following?

machine learning

A(n) ________ is a free, online course made available via the web to very large numbers of participants.

massive open online course

________ are designed to have a generalized capability to learn.

neural networks

________ are intelligent techniques that parallel some aspects of the processing patterns of the biological brain.

neural networks

Which of the following statements about neural networks is not true?

neural networks are best used as substitute for human decision makers

A(n) ________ table is a spreadsheet feature that displays two or more dimensions of data in a convenient format.

pivot

Virutal reality systems:

provide simulations of walking through or manipulating a three-dimensional model or programmed real-world environment.

Which of the following is an example of a high-velocity automated decision process?

providing online search results

Finding out why orders are not being filled on time at a distribution center is what kind of decision scenario?

semi-structured

Operational management typically makes which type of decisions?

structured

The type of decision that can be made by following a definite procedure is called a(n) ________ decision.

structured

Which types of decisions are more prevalent at lower organizational levels?

structured decisions

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

tagged with a classification

A coherent decision is one that can be rationally explained to others.

true

As discussed in the chapter opening case, eHarmony makes matching decisions based on its analysis of successful relationships among its users.

true

DSS primarily address structured problems.

true

Dashboards and scorecards are visual interfaces used to make a firm's information easier to review quickly.

true

Enterprise-wide knowledge management systems deal with structured and semi-structured knowledge, while other systems are used for unstructured knowledge.

true

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

true

GDSS are designed to help groups of managers make collective decisions.

true

Genetic algorithms are used for generating solutions to problems that are too large and complex for human beings to analyze on their own.

true

In high-velocity automated decision making, humans are eliminated from the decision chain.

true

In neural networks, humans train the network by feeding it a set of known outputs.

true

Knowledge can reside in email, voice mail, graphics, and unstructured documents as well as structured documents.

true

Parameterized reports look at the impact of several factors to understand sales patterns.

true

Robotics is a type of intelligent technique.

true

Shopping bots are a form of intelligent agent.

true

Structured knowledge is explicit knowledge that exists in formal documents.

true

Watson is being used to diagnose diseases.

true

Where there is no well-understood or agreed-on procedure for making a decision, it is said to be:

unstructured

________ decisions are most common at higher levels of management.

unstructured

Deciding whether to introduce a new product line is an example of a(n):

unstructured decision

Expert systems:

use rules based on human expertise.

Which of the following would be a typical parameterized report for an organization's marketing group?

variability of sales by region and time

In a dashboard, users can:

view overall firm performance data