MIT - Quiz 1

E-commerce and Internet advertising reached $83 billion in 2017, growing at about _____ percent

15 percent

information system

A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

important skill for a marketing major

An understanding of product management enterprise systems

T or F: An ESS is designed to serve the middle management of the organization.

False

T or F: BPM ends once the new processes are both implemented and accepted.

False

T or F: Enterprise systems do not utilize order transaction data.

False

T or F: The efficiency of a business firm is not related to its business processes.

False

three major dimensions of business problem solving

Organizational people technology

From your reading of the chapter-opening case study discussing Sanofi Pasteur's use of enterprise social networking, which of the following statements best expresses Sanofi Pasteur's experience

Sanofi Pasteur's primary motivation was to give employees more opportunities to experiment and innovate on their own.

To what competitive force did the printed encyclopedia industry succumb?

Substitute products or services

T or F: Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

True

T or F: Mapping and measuring existing processes is an important part of BPM.

True

T or F: The Internet has made it more difficult for companies to sustain operational advantages.

True

T or F: When the output of some units can be used as inputs to other units, synergies develop, which can lower cost and generate profits.

True

Development and support services for a firm's business systems are provided by _______

application software services

Software

consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

True or False: Business processes are logically related tasks for accomplishing work that have been formally encoded by an organization

false

SCM systems are considered to be a(n) ________ because they automate the flow of information across company boundaries.

interorganizational system

All of the following have been disruptive technologies except: the automobile. digital photography. the iPod. the PageRank algorithm. minicomputers.

minicomputers

Work environment is an example of the ________ dimension of business problems.

people

Interaction jobs

require close coordination and collaboration

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, ________ are created.

synergies

internet telephony

technology that permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States

T or F: A business process may involve a unique way in which work, information, and knowledge are coordinated within an organization.

true

T or F: Analyzing business processes can enable you to achieve a clear understanding of how a business actually works.

true

T or F: Every business can be seen as a collection of business processes.

true

T or F: Information systems can automate many steps in business processes that were formerly performed manually.

true

T or F: Senior management is responsible for ensuring the financial performance of the firm

true

virtual company

uses networks to link people, assets, and ideas enabling it to ally with other companies to create and distribute products and services without being limited by traditional organizational boundaries or physical locations.