MKTG 351 test 1

The marketing concept is

a management philosophy.

The marketing concept affects

all organizational activities.

Changing the hours of operation for a service business involves the _____ component of the marketing mix.

distribution

Organizations should define themselves not according to the products they produce but according to

how they satisfy customers.

StarKist Tuna announced a dolphin-safe policy and stopped buying tuna from fishing vessels that net dolphins. This decision indicates a response to concerns about

the marketing environment.

Distribution, price, promotion, and product are all elements of

the marketing mix.

The primary value that a marketer expects to receive from a customer in an exchange relationship is

the price charged for the product.

For an exchange to occur, four conditions must exist: first, two or more individuals, groups, or organizations must participate, and each must possess "something of value" that the other desires; second, the exchange must provide a benefit or satisfaction to both parties; third, each must have confidence in the promise of the "something of value" held by the other; and fourth,

to build trust, parties to the exchange must meet expectations.

Which of the following is most likely to be an idea marketer?

Abuse counselor

Health Care Systems, Inc. rolls out an innovative nurse-on-call information system available online. The product is not widely accepted because patients don't see the need for such a service. This situation represents a failure in which aspect of implementing the marketing concept?

An information system to determine customer needs

Which of the following is not an example of the implementation of the marketing concept?

Burger King reduces the labor costs to produce its sausage-egg biscuits.

Marketers often speak of the "controllable" variables in the practice of marketing. Which of the following is not considered one of the controlled variables?

Competition

Which of the following scenarios involves the distribution element of the marketing mix?

Deciding whether or not to have retail outlets in addition to a website

Mark goes to a vending machine, deposits $1.00, and receives a Sprite. Which one of the following aspects of the definition of marketing is illustrated here?

Exchange

Which of the following companies is the best example of a service marketer?

FedEx

Which of the following is essentially an uncontrollable factor in developing a marketing mix?

Government regulations

American Express implements a program of calling its current cardholders to find out what changes they would like to see in the services provided. The firm is exhibiting characteristics associated with which of the following orientations?

Market

When Campbell's introduced a line of low-sodium soups in response to customer demand, it was following which one of the following philosophies?

Marketing concept

When Burger King offers 99-cent Whoppers to increase store traffic, it is altering which aspect of the marketing mix?

Price

A marketing manager decides what combination of variables is needed to satisfy customers' needs for a general type of product. What are the essential variables that the marketing manager combines?

Product, price, distribution, and promotion variables

When DuPont develops new carpet fibers that are highly stain-resistant and durable, it must educate consumers about the product's benefits. This calls for activity in which of the following marketing mix variables?

Promotion

The concept of "exchange" is fundamental to the definition of marketing. What is the best description of exchange?

Provision or transfer of goods, services, or ideas in return for something of value

U.S. Electric, the maker of a highly innovative xenon light bulb, finds that it has excess inventory. The firm increases its advertising budget by 50 percent and doubles its sales staff. This company is operating as if it were in which of the following orientations?

Sales

Marketing facilitates exchange relationships between buyers and sellers. What is marketing's intended outcome for this relationship?

Satisfaction for both the buyer and seller

The Jackson Hewitt company wants to adopt the marketing concept as a business philosophy. To be consistent with this decision, it should adopt which of the following philosophies?

The customer is always right.

Which of the following best characterizes the forces of the marketing environment?

The forces change dramatically and quickly, and a change in one force is likely to affect the other forces.

Which of the following best describes the acceptance of the marketing concept by American organizations?

The marketing concept has yet to be fully accepted by all organizations.

Which of the following statements about marketing environment forces is correct?

They influence customers by affecting their lifestyles, standards of living, and preferences and needs for products.

Which one of the following statements by a company president best reflects the marketing concept?

We have organized our business to make certain that customers get what they want.

The marketing concept is best defined as

a philosophy stating that an organization should try to satisfy customers' needs through a coordinated set of activities that allows the organization to achieve its goals.

The marketing concept is a philosophy that states that an organization should try to satisfy customers' needs and also

achieve the organization's goals.

The forces of the marketing environment primarily affect marketers in three ways: They influence customers by affecting their lifestyles and preferences for products; they determine whether or how a marketing manager can perform certain marketing activities; and they

affect a marketing manager's decisions and actions by influencing buyers' reactions to the firm's marketing mix.

The marketing concept is a management philosophy that affects

all efforts of the organization.

The product variable of the marketing mix can include all of the following except

consumer perception of the product price.

Marketing is the process of

creating, distributing, promoting, and pricing products to facilitate satisfying exchange relationships with customers and to develop and maintain favorable relationships with stakeholders in a dynamic environment.

The marketing mix is built around the

customer

The focal point of all marketing activities is

customers.

Consumers buying products online have dramatically affected the ___________ variable of the marketing mix.

distribution

Issues of inventory levels and storage costs are both concerns relating to the _____ variable of the marketing mix.

distribution

The marketing environment is best described as being

dynamic and changing.

A market orientation is an organization-wide effort that includes all of the following activities except

focusing on the marketing department only.

A physical product you can touch is a(n)

good

Mothers Against Drunk Driving (MADD) is a group that works to change attitudes and laws about driving under the influence of alcohol. MADD primarily markets

ideas

The Church of the Latter Day Saints has used advertising for many years to market its

ideas

A target market

is a specific group of customers on whom a company focuses its marketing efforts.

When Wonder introduced new bread made with white whole wheat in response to customer demand, it was following which of the following philosophies?

marketing concept

A change in the minimum drinking age in any given state illustrates a change in the ___________ for Miller Brewing.

marketing environment

A marketing manager for a small computer manufacturer is analyzing the potential effects of political, legal, sociocultural, and economic forces on the firm's operations. The marketing manager is examining the ___________ that influence(s) the firm's strategy.

marketing environment

Marketing managers strive to develop a marketing mix that

matches the needs of the target market.

The forces of the marketing environment include

political, legal and regulatory, sociocultural, technological, economic, and competitive.

Deciding to add gel insoles to its running shoes would be a change in the _____ element of the marketing mix for Nike.

product

Making modifications to packaging or brand names involves the _____ component of the marketing mix.

product

When DataComp Corp., a producer of computer software, delayed the introduction of its new spreadsheet program to modify the package, its scheduled magazine advertisements announcing the new product needed to be revised. In this case, a change in the ___________ variable caused changes in the ___________ variable of the marketing mix.

product; promotion

As the Industrial Revolution came to the United States, most firms operated in a(n) ___________ orientation.

production

The element of the marketing mix used to increase awareness of a product or company is

promotion

Boca Burger's website features information about products, recipes, and nutritional values, but customers cannot actually purchase products from the website. This website is most likely used primarily as a ______ marketing tool.

promotional

According to the marketing concept, an organization should try to

provide products that satisfy customers' needs and allow the organization to achieve its goals.

From the 1920s to the 1950s, demand for manufactured goods decreased, leading to the ______ orientation.

sales

The marketing concept focuses on

satisfying customers' needs in a way that helps to achieve organizational objectives.

The application of mechanical and human efforts to either people or objects to provide intangible benefits to customers is known as a(n)

service

The three basic forms that a product can take are

services, ideas, and goods.

During the Industrial Revolution demand for manufactured goods was

strong

Kashi Heart to HeartTM cereal is aimed at people concerned about their heart health. These people represent the Kashi

target market.

SunnyD is aimed at mothers with children under age twelve. These mothers represent SunnyD's

target market.

Rob Donaldson runs a successful wholesale business that sells equipment to restaurants throughout the Midwest. He is considering purchasing his own fleet of trucks to deliver the equipment instead of relying on a shipper as he is currently doing. This most closely represents a decision about

the best way to distribute his products.