MNGT 470: Chapter 8

Women are usually more sensitive than men to nonverbal cues

How do men and women generally differ in their communication styles in organizational settings?

An emotionally charged email message, usually one that communicates the sender's anger

In organizational communication, 'flaming' generally refers to:

After the receiver receives the message

In the communion process model, 'decoding the message' occurs immediately:

Responding

Showing interest and clarifying the message are two activities associated with which stage in the active listening process?

Media richness

The capacity of a medium to transmit information is known as:

It distorts and obscures the sender's intended message

What effect does 'noise' have in the communication model?

A personal face-to-face meeting with the receiver

Which communication channel is most effective when the sender wants to persuade the receiver?

Face-to-face meeting

Which of the following communication media tends to be best for transmitting emotions?

Form message, encode message, and transmit message

Which of the following represents the first three steps in the communication model in the correct order?

Video conference

Which of these communication channels has the highest media richness?