MNGT 470: Chapter 8
Women are usually more sensitive than men to nonverbal cues
How do men and women generally differ in their communication styles in organizational settings?
An emotionally charged email message, usually one that communicates the sender's anger
In organizational communication, 'flaming' generally refers to:
After the receiver receives the message
In the communion process model, 'decoding the message' occurs immediately:
Responding
Showing interest and clarifying the message are two activities associated with which stage in the active listening process?
Media richness
The capacity of a medium to transmit information is known as:
It distorts and obscures the sender's intended message
What effect does 'noise' have in the communication model?
A personal face-to-face meeting with the receiver
Which communication channel is most effective when the sender wants to persuade the receiver?
Face-to-face meeting
Which of the following communication media tends to be best for transmitting emotions?
Form message, encode message, and transmit message
Which of the following represents the first three steps in the communication model in the correct order?
Video conference
Which of these communication channels has the highest media richness?