Mngt 480 Midterm Practice Exams

Which of these teams bring together people from different functional departments or work units to work on a common task? A) Cross-functional teams B) Self-directed teams C) Virtual teams D) Self-managed teams E) Employee involvement teams

A) Cross-functional teams

________ is an inconsistency between the emotions we actually feel and the emotions we try to project. A) Emotional dissonance B) Surface acting C) Deep acting D) Cognitive dissonance E) Emotional intelligence

A) Emotional dissonance

Which of these is the tendency to believe one's culture and its values are superior to those of others? A) Ethnocentrism B) Grapevine C) Noise D) Reflecting E) Presence

A) Ethnocentrism

__________ groups are groups that form spontaneously through personal relationships or special interests, and not by any specific organizational endorsement. A) Informal B) Virtual C) Temporary D) Interim E) Ad hoc

A) Informal

Matt has high job involvement, which of the following can be expected from Matt? A) Matt will work beyond expectations to complete a special project. B) Matt is not dedicated to his job. C) Matt is highly committed to his organization. D) Matt psychologically identifies with his organization. E) Matt will never leave his company to pursue another position

A) Matt will work beyond expectations to complete a special project.

Which equation correctly reflects Vroom's expectancy theory of motivation? A) Motivation = expectancy X instrumentality X valence B) Motivation = expectancy X equity X rewards C) Motivation = expectancy + equity + rewards D) Motivation = expectancy X rewards X valence E) Motivation = expectancy + rewards + valence

A) Motivation = expectancy X instrumentality X valence

__________ is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics. A) Organizational behavior B) Motivation C) Performance management D) Workgroup analysis E) Accounting

A) Organizational behavior

Which of these refers to a capacity to get things done due to relationships with other people? A) Social capital B) Value chain C) Task performance D) Workforce diversity E) Open systems

A) Social capital

When a team achieves its performance goals regarding quantity, quality, and timeliness of work results, what characteristic of team effectiveness is being demonstrated? A) Task performance B) Member satisfaction C) Team viability D) Team changeability E) Team excellence

A) Task performance

From its scientific heritage, organizational behavior has developed all of the following EXCEPT: A) an emphasis on finding the "one way" to complete all tasks. B) an interdisciplinary body of knowledge. C) use of scientific methods. D) a focus on application. E) contingency thinking.

A) an emphasis on finding the "one way" to complete all tasks.

A person high in ________ is concerned with toughness & power and opposes using subjective feelings. A) authoritarianism B) Machiavellianism C) internal locus of control D) dogmatism E) external locus of control

A) authoritarianism

Locke and Latham goal-setting research found that _______. A) difficult goals lead to higher performance than "do your best" or easy goals B) difficult goals frustrate workers C) performance is higher with easy goals D) specific goals lead to lower performance E) subconscious goals and conscious goals are not linked

A) difficult goals lead to higher performance than "do your best" or easy goals

The _______ stage of team development focuses on the initial entry of members to the team. A) forming B) storming C) norming D) performing E) adjourning

A) forming

Mason, the director of engineering at Frost Inc. was very impressed that Blake, a production engineer, had not missed a single day of work in the past 12-month period. Mason rated Blake very high on all dimensions of his performance appraisal just based on this one aspect of Blake's performance. This error in the performance appraisal process is known as a _______. A) halo effect B) projection error C) contrast error D) leniency error E) statutory effect

A) halo effect

The extras people do to go the extra mile in their work are referred to as . A) organizational citizenship behaviors B) counterproductive behaviors C) deviant workplace behaviors D) at-home effect behaviors E) spillover behaviors

A) organizational citizenship behaviors

The most common form of _______ is a "4-40" schedule, 40 hours of work in 4 10-hour days. A) the compressed workweek B) job sharing C) flexible working hours D) job simplification E) telecommuting

A) the compressed workweek

The five facets of job satisfaction measured by the Job Descriptive Index are . A) the work itself, quality of supervision, relationships with co-workers, promotion opportunities, & pay B) skill variety, task identity, task significance, autonomy, and feedback C) the work itself, task identity, task significance, autonomy, and opportunities for learning D) quality of supervision, relationships with co-workers, opportunities for learning, pay, and autonomy E) autonomy, relationships with peers, relationships with superiors, feedback, and the work itself

A) the work itself, quality of supervision, relationships with co-workers, promotion opportunities, & pay

Social comparison is the basic foundation of which theory? A) Reinforcement B) Equity C) Expectancy D) Goal setting E) ERG

B) Equity

John dislikes his co-worker, Dylan. Dylan must miss the morning staff meeting as he has other work- related responsibilities to complete at this time. It is John's responsibility to fill Dylan in on the meeting. Many times John decides to leave out critical details or pointers that may help Dylan to be more successful in getting things done. John is engaging in which communication barrier? A) Selective listening B) Filtering C) Semantic barriers D) Physical distractions E) Proxemics

B) Filtering

Process theories of motivation focus on which of the following? A) How a person will respond to types of leadership direction B) How cognitive processes as thoughts and decisions within the minds of people influence their behavior C) When a person will react to specific management styles D) Who will be a more appropriate manager for an employee E) What work environment will suit an employee's personality better

B) How cognitive processes as thoughts and decisions within the minds of people influence their behavior

According to Henry Mintzberg, which of the following represent informational roles? A) Figurehead, leader, and spokesperson B) Monitor, disseminator, and spokesperson C) Negotiator, entrepreneur, and resource allocator D) Leader, disseminator, and entrepreneur E) Entrepreneur, disturbance handler, and resource allocator

B) Monitor, disseminator, and spokesperson

________ is the degree of loyalty an individual feels toward the organization. A) Job satisfaction B) Organizational commitment C) Job involvement D) Employee engagement E) Organizational citizenship

B) Organizational commitment

As a manager, you enjoy responsibility and achievement in your work. However, you are the newly appointed leader of a team, at ABC Manufacturing, whose jobs seem dull and routine. You decided to move quickly to expand these jobs so that members get increased satisfaction from more challenging tasks. Basically, you want them to experience things that you value in work. Instead of designing team members' jobs to best fit their needs, you have designed their jobs to best fit yours. This is an example of which of these? A) Halo effect B) Projection C) Stereotypes D) Contrast effects E) Self-fulfilling prophecy

B) Projection

What is the process through which individuals make disclosures and form opinions or attributions about the other based on disclosures? A) Disclosure B) Relational testing C) Probing D) Parochialism E) Ethnocentrism

B) Relational testing

During which stage of team development does hostility and infighting occur with the team? A) Forming B) Storming C) Norming D) Performing E) Adjourning

B) Storming

__________ in organizations emphasizes appreciation of differences in creating a setting where everyone feels valued and accepted. A) Employee appreciation B) Valuing diversity C) Diversity divergence D) EEO E) Employee tolerance

B) Valuing diversity

Regarding job enrichment, OB scholars ________. A) believe that job enrichment is relevant for some cultures, but not for most cultures B) have been reluctant to recommend job enrichment as a universal solution to all job performance and satisfaction problems C) view job enrichment as "the answer" to the majority of performance and satisfaction problems in business today D) believe that job enrichment is for everyone E) believe that job enrichment is pertinent to some industries but not to most industries

B) have been reluctant to recommend job enrichment as a universal solution to all job performance and satisfaction problems

The degree to which the culture respects and values diversity and is open to anyone who can perform a job, regardless of their diversity attributes, is known as: A) stockholder diversity. B) inclusion. C) multiple culturalism. D) cultural sensitivity. E) constructive culture.

B) inclusion

Disruptive behaviors that can harm group process include all of the following EXCEPT: A) being overly aggressive toward other members. B) recognizing others and giving them attention. C) withdrawing and refusing to cooperate with others. D) horsing around when there is work to be done. E) talking too much about irrelevant matters

B) recognizing others and giving them attention.

A violation of the "boundary" of acceptable behavior in a relationship is called a(n) violation. A) relationship B) relational C) behavior D) presence E) reflective

B) relational

As an experienced team leader, Nancy uses a schema to think about the appropriate steps involved in running a meeting. A) person-in-situation B) script C) person D) self E) prototype

B) script

________ always have an object or something to trigger them. A) Moods B) Attitudes C) Emotions D) Behaviors E) Beliefs

C) Emotions

Susan, a manager at Toddler Toys, prefers the "big picture," like solving new problems, dislikes routine, and would rather look for possibilities than work with facts. Susan can be described as which of these? A) Thinking-type B) Feeling-type C) Intuitive-type D) Cognitive-type E) Sensation-type

C) Intuitive-type

When your manager increases your job content by giving you more responsibility for planning and evaluating duties, which job design approach is being used? A) Job simplification B) Job enlargement C) Job enrichment D) Job rotation E) Process reengineering

C) Job enrichment

_______ is the withdrawal of negative consequences, which tends to increase the likelihood of repeating the desirable behavior in similar settings. A) Positive reinforcement B) Extinction C) Negative reinforcement D) Punishment E) Parallel reinforcement

C) Negative reinforcement

Which of the following statements about locus of control is correct? A) People with an external locus of control tend to be more introverted. B) People with an internal locus of control tend to be more extroverted. C) People with an internal locus of control tend to perform better on tasks requiring complex information processing and learning. D) People with an external locus of control are more oriented toward their own feelings. E) Many managerial and professional jobs require behavior that is consistent with an external locus of control.

C) People with an internal locus of control tend to perform better on tasks requiring complex information processing and learning.

________-role conflict occurs when a person's values and needs conflict with role expectations. A) Intrasender B) Intersender C) Person D) Inter E) Outer

C) Person

In Maslow's needs hierarchy, ____ needs must be satisfied before ______ needs are activated, and needs must be satisfied before _____ needs are activated, and so on. A) Physiological; esteem; social; safety B) Physiological; social; esteem; safety C) Physiological; safety; social, esteem D) Esteem; safety; esteem; social E) Self-actualization; esteem; safety; social

C) Physiological; safety; social, esteem

Emily is considered to be an excellent production manager. However, she tends to give attention only to those aspects of the organization that affect her own production operation and to not notice the concerns of other departments. From a perceptual perspective, Emily is guilty of which perceptual distortion? A) Halo effect B) Statutory effect C) Selective perception D) Discernment error E) Contrast error

C) Selective perception

Which of the following statements regarding stereotypes is FALSE? A) Stereotyping is a useful way of combining information in order to deal with information overload. B) Stereotypes can cause inaccuracies in retrieving information. C) Stereotypes sharpen individual differences between people. D) Stereotypes can prevent managers from getting to know people as individuals. E) Stereotypes can prevent managers from accurately assessing employees' needs, preferences & abilities

C) Stereotypes sharpen individual differences between people.

When teams accomplish more than the total of their individual members' capabilities, this is? A) Exchange B) Association C) Synergy D) Harmony E) Union

C) Synergy

All of the following describe a Type A personality EXCEPT which one? A) Type A people tend to work fast B) Type A people tend to be abrupt C) Type A people tend to be laid back D) Type A people tend to be irritable E) Type A people tend to be aggressive

C) Type A people tend to be laid back

A company that requires employees to be at work between 9:30 a.m. and 3:30 p.m. but allows them to schedule their remaining work day to fit personal needs is using _________. A) the compressed workweek B) job sharing C) flexible working hours D) elastic scheduling E) telecommuting

C) flexible working hours

Emotional labor requirements are especially important in the work of ________. A) construction workers B) day laborers C) flight attendants D) brick layers E) landscapers

C) flight attendants

A leader's positive influence emerges from persuasiveness, competence, and _______ skills. A) technical B) influential C) human D) conceptual E) practical

C) human

In the two-factor theory of motivation,______ are associated with the job context, such as working conditions, interpersonal relations, organizational policies, and salary. A) existence factors B) satisfier factors C) hygiene factors D) affiliation factors E) relatedness factors

C) hygiene factors

According to equity theory,_______ exists when an individual feels that he or she has received relatively less than others have received in proportion to work inputs. A) felt negative inequity B) perceived positive inequity C) internalized negative inequity D) tacit negative inequity E) assumed negative inequity

C) internalized negative inequity

Joe works for XYZ Marketing Inc. Lately he has been working long hours trying to complete a big project before the deadline. He has been increasingly fatigued and often finds himself losing interest in the project. Joe is likely experiencing: . A) constructive stress B) Type A behavior C) job burnout D) Type B behavior E) eustress

C) job burnout

When a team's members believe that their participation and experiences are positive and meet important personal needs, the __________ characteristic of team effectiveness is being demonstrated. A) task performance B) member commitment C) member satisfaction D) team viability E) team changeability

C) member satisfaction

The ERG theory contends that _______. . A) only one need may be activated at the same time B) only two needs may be activated at the same time C) more than one need may be activated at the same time D) all three needs may not be activated at the same time E) less than two needs must be activated at the same time

C) more than one need may be activated at the same time

According to the work of Albert Bandura, an individual uses modeling or vicarious learning to acquire behavior by: A) operant conditioning through matching actions of various people. B) establishing objective consequences of actions. C) observing and imitating others. D) negating the lack of reciprocal interactions among people. E) ensuring the importance of environmental conditions in organization

C) observing and imitating others.

When units at a company are isolated from one another by strong divisional lines, it refers to A) cross-cultural barrier. B) management filtering. C) organizational silos. D) divisional grapevine. E) employee filtering

C) organizational silos.

In the Affective Events Theory, "personal predispositions" can involve the following subcategories: A) values and attitudes. B) ethics and objectives. C) personality and mood. D) ego and values. E) personality and objectives

C) personality and mood.

According to Festinger, individuals reduce cognitive dissonance in all these ways EXCEPT: A) developing new ways of explaining the inconsistency. B) changing future behavior. C) re-evaluating values and beliefs. D) changing the underlying attitude. E) developing new ways of rationalizing the inconsistency.

C) re-evaluating values and beliefs

Traits involved with the "Big Five" personality trait of conscientiousness are: A) outgoing, sociable, and assertive. B) good-natured, trusting, and cooperative. C) responsible, dependable, and persistent. D) unworried, secure, and relaxed. E) imaginative, curious, and broad-minded.

C) responsible, dependable, and persistent.

Job simplification is a job design approach that ________. A) identifies the best job-fits between job applicants and job requirement B) ensures that jobs do not become too difficult to perform over time C) standardizes work procedures and employs people in clearly defined and specialized tasks D) uses simple checklists to monitor high job performance E) creates many opportunities for promotions into more complex jobs

C) standardizes work procedures and employs people in clearly defined and specialized tasks

Important dimensions of emotional intelligence include all of the following human skills EXCEPT: A) self-awareness. B) self-regulation. C) technical skill. D) empathy. E) social skill.

C) technical skill.

According to Robert Katz, all of the following statements are correct EXCEPT the: A) technical skills are considered important for supervisors and team leaders who must deal with job- specific problems. B) conceptual skills are important for senior executives who deal with organizational purpose, mission and strategy issues. C) technical skills are equally important for both entry and senior level management positions. D) conceptual skills are important for senior executives who must deal with broad, ambiguous and long-term decisions. E) human skills are consistently important across all managerial levels.

C) technical skills are equally important for both entry and senior level management positions.

According to Johari Window, when there are things others know about us that we don't know, it is? A) Open B) Closed C) Hidden D) Blind spot E) Developmenta

D) Blind spot

Which perceptual distortion occurs when an individual's characteristics are compared with those of others recently encountered who rank higher or lower on the same characteristic? A) Halo effect B) Selective perception C) Stereotypes D) Contrast effects E) Self-fulfilling prophecy

D) Contrast effects

_______ rules are the informal standards which govern the degree to which it is appropriate for people from different cultures to show their emotions similarly. A) Emotional intelligence agencies B) Affective C) Cognitive D) Display E) Behavioral

D) Display

Rather than assuming that there is one "best" or universal way to manage people in organizations, which approach do researchers use to identify how different situations can be best understood? A) Scientific B) Industrial engineering C) Contingency D) Emotional intelligence E) Laboratory study

D) Emotional intelligence

Because communication is frequently biased when flowing upward, subordinates may do which if the following? A) Only communicate with their bosses only when they have to. B) Use email as a means to communicate with their bosses. C) Communicate to their bosses only in writing. D) Filter information and tell their superiors only what they think the boss wants to hear. E) Tell their bosses everything they know about a subject

D) Filter information and tell their superiors only what they think the boss wants to hear.

Which of these occurs when members of functional units stay focused on matters internal to the function and minimize their interactions with members of other functions? A) Limited perspective problem B) Restriction of perspective problem C) Functional niche problem D) Functional silos problem E) Limited vision problem

D) Functional silos problem

Which of the following statements does NOT accurately describe high self-monitors? A) High self-monitors are sensitive to external cues. B) High self-monitors tend to behave differently in different situations. C) High self-monitors present a very different appearance from their true self. D) High self-monitors ignore the behavior of others. E) High self-monitors are flexible and especially good at responding to situational contingencies.

D) High self-monitors ignore the behavior of others.

Which of the following statements best describes the self-fulfilling prophecy? A) It occurs when an individual's characteristics are compared with those of others who have been recently encountered and who rank higher or lower on the same characteristics. B) It is the assignment of personal attributes to other individuals. C) It occurs when one attribute of a person or situation is used to develop an overall impression of the person or situation. D) It is the tendency to create or find in another situation or individual that which one expects to find. E) It is the tendency to single out for attention those aspects of a situation or person that are consistent with one's own needs, values, or attitudes

D) It is the tendency to create or find in another situation or individual that which one expects to find.

Which of the following increases job breadth by having the worker perform more and different tasks, but all at the same level of responsibility and challenge? A) Job enrichment B) Job reengineering C) Job embellishment D) Job enlargement E) Job simplification

D) Job enlargement

______ work well for more routine and straightforward messages, such as announcing the location of a previously scheduled meeting. A) Elegant channels B) Additional channels C) Richer channels D) Leaner channels E) Foreign channels

D) Leaner channels

What characteristic of team effectiveness is being demonstrated when the members of a team are sufficiently satisfied to continue working well together on an ongoing basis and/or look forward to working together again at some future point in time? A) Member satisfaction B) Team endurance C) Team excellence D) Team viability E) Team changeability

D) Team viability

The component of an attitude is a specific feeling regarding the personal impact of the antecedents, while the component is an intention to behave in a certain way based on your specific feelings or attitudes. A) emotional; intended B) acknowledged; affective C) cognitive; behavioral D) affective; behavioral E) cognitive; affective

D) affective; behavioral

The expectancy theory of motivation predicts that a person will be motivated to work hard when ________. A) expectancy is high and instrumentality and valence are low B) instrumentality is high and expectancy and valence are low C) valence is high and expectancy and instrumentality are low D) expectancy, instrumentality, and valence are all high E) expectancy or instrumentality or valence equals zero

D) expectancy, instrumentality, and valence are all high

Bill is an employee at Burgers-Are-Us. He works hard each and every day so that his picture may be displayed in the restaurant lobby and that he might earn the title "Employee-of-the- Month." Bill is motivated by _______ rewards. A) expected B) implied C) valence D) extrinsic E) intrinsic

D) extrinsic

Apart from __________________, all of the following are trends in the contemporary business world. A) pervasive influence of information technology B) respect for new workforce expectations C) emphasis on teamwork D) increase in "command-and-control" leadership E) changing careers

D) increase in "command-and-control" leadership

ABC Manufacturing can employ two persons as one by having one person work mornings and the other person work afternoons on the same job. ABC is reaping the benefits of: A) a compressed work week. B) flextime. C) flexible working hours. D) job sharing. E) telecommuting.

D) job sharing.

All are core job characteristics as identified by Hackman & Oldham EXCEPT: A) skill variety. B) task significance. C) autonomy. D) motivating potential. E) task identity.

D) motivating potential.

Joanna likes attention and is driven by seeking influence over others. According to McClelland, Joanna has a high need for _________. A) achievement B) self esteem C) affiliation D) power E) relatedness

D) power

Research has shown that proactive personality is positively related to all of the following EXCEPT: A) job performance. B) creativity. C) leadership. D) salary. E) career success.

D) salary.

The potential advantages of virtual teams include all of the following EXCEPT: A) virtual teams bring cost effectiveness to teamwork where members are unable to meet easily face-to-face. B) virtual teams can bring speed to teamwork where members are unable to meet easily face-to- face. C) virtual teams bring the power of the computer to bear on typical team needs for information processing and decision making. D) virtual team members may have very little, if any, direct personal contact. E) computer mediation focuses interaction and decision making on facts and objective information rather than on emotional considerations.

D) virtual team members may have very little, if any, direct personal contact.

The choice to confront situations rather than remain silent is known as . A) transparency B) supportive communication C) presence-aware D) voice E) active listening

D) voice

Which of these applies to a wide variety of teams whose members meet regularly to collectively examine important workplace issues? A) Employee functional team B) Cross-border team C) Informal team D) Employee circle team E) Employee involvement team

E) Employee involvement team

_______ channels follow the chain of command established by an organization's hierarchy of authority. A) Presence B) Grapevine C) Noise D) Filter E) Formal

E) Formal

Which of the following is a positive statement about telecommuting? A) Isolation from co-workers B) Decreased identification with the work team C) Management of telecommuters D) Technical difficulties with the computer linkages E) Freedom to be their own boss

E) Freedom to be their own boss

What occurs when different people send conflicting and mutually exclusive expectations? A) Person-role conflict B) Intrasender role conflict C) Parallel role conflict D) Interrole role conflict E) Intersender role conflict

E) Intersender role conflict

Which of the following statements about goal setting is INCORRECT? A) Specific goals are more likely to lead to higher performance than are no goals or vague or very general ones. B) Task feedback, or knowledge of results, is likely to motivate people toward higher performance by encouraging the setting of higher performance goals. C) Goals are most likely to lead to higher performance when people have the abilities and the feelings of self-efficacy required to accomplish them. D) Goals are most likely to motivate people toward higher performance when they are accepted and there is commitment to them. E) Less difficult goals are more likely to lead to higher performance than more difficult goals.

E) Less difficult goals are more likely to lead to higher performance than more difficult goals.

__________ occurs when people work less hard in teams than they would individually. A) Social slacking B) Organizational shirking C) Individual loafing D) Organizational evading E) Social loafing

E) Social loafing

________ occurs when individuals express positive feelings upon encountering others who exhibit values similar to their own. A) Personal consistency B) Theoretical consistency C) Theological congruence D) Value performance E) Value congruence

E) Value congruence

Grapevines have the advantage of . A) always including the leaders of the organization B) separating "those with information" from "those who shouldn't have information" C) sharing information that is always correct D) ensuring that everyone who needs to hear the information gets the information E) being able to transmit information quickly and efficiently

E) being able to transmit information quickly and efficiently

The art of impression management during interviews requires careful attention to . A) dress B) verbal communication C) timeliness D) nonverbal aspects of communication E) both verbal and nonverbal aspects of communication

E) both verbal and nonverbal aspects of communication

Organizational behavior goals include all of the following EXCEPT improving the: A) performance of people. B) performance of groups. C) performance of organizations. D) quality of overall work life. E) competitive landscape in the industry.

E) competitive landscape in the industry.

Acting with the mistaken assumption that a generalized cultural value applies equally to all members of the culture is called: A) discrimination. B) stereotypes. C) prejudice. D) stigma.E) ecological fallacy.

E) ecological fallacy

The combination of high job involvement and organizational commitment creates, what the Gallup Organization has called, . A) at home effect B) counterproductive workplace behaviors C) job satisfaction D) organizational citizenship E) employee engagement

E) employee engagement

According to the law of contingent reinforcement, to have maximum reinforcement value, a reward must be delivered only _____. A) by an employee's superior B) if it is coupled with public recognition C) if the employee receiving the reward is in the presence of other coworkers D) if it has a monetary value E) if the desired behavior is exhibited

E) if the desired behavior is exhibited

If your roommate asks you to describe the potential advantages of job simplification, you would include all of the following EXCEPT: A) increasing operating efficiency by reducing the number of skills required to do a job. B) being able to hire low-cost labor. C) keeping the needs for job training to a minimum. D) emphasizing the accomplishment of repetitive tasks. E) increased employee turnover.

E) increased employee turnover.

Jason works as a social worker at a local hospital. He loves his job and derives great satisfaction from feeling as though he has helped others and made a difference in the community. Jason is motivated by ______ rewards. A) unexpected B) implied C) outside D) extrinsic E) intrinsic

E) intrinsic

In assessing the causes of other people's behavior, we tend to their internal personal factors and to the external factors. However, in assessing the causes of our own behavior, we tend to attribute our own success to and our failure to . A) overemphasize; underemphasize; external factors; our own internal factors B) underemphasize; overemphasize; external factors; our own internal factors C) overemphasize; overemphasize; external factors; our own internal factors D) underemphasize; overemphasize; our own internal factors; external factors E) overemphasize; underemphasize; our own internal factors; external factors

E) overemphasize; underemphasize; our own internal factors; external factors

The tendency to deny personal responsibility for performance problems but to accept personal responsibility for performance success is known as: A) fundamental attribution error. B) central attribution error. C) indigenous bias. D) inward attribution error. E) self-serving bias.

E) self-serving bias.

Self-managed teams largely eliminate _________. A) a firm's staff functions B) the line employees C) the top management team D) the CEO E) the first-line supervisors

E) the first-line supervisors

Peoples' develop as a product of the learning and experience they encounter in the cultural setting in which they live. A) wants B) needs C) stress D) cognitions E) values

E) values

A person can resolve perceived negative inequity by doing all of the following EXCEPT: A) reducing work inputs. B) changing the outcomes received. C) leaving the situation. D) psychologically distorting the comparisons. E) working longer hours.

E) working longer hours.

All of the following are examples of organizations EXCEPT: a) small and large businesses b) religious bodies c) voluntary organization d) government representative e) hospital

b) religious bodies