Mod 2: CH. 11 Q's

"Update" would be an appropriate subject line when sending a business letter using email. -True -False

-False

You should rely on spell-check and grammar-check to find any errors in your documents. -True -False

-False

____ are words in the English language that have similar pronunciations but very different meanings and spellings. -Homophones -Synonyms -Antonyms -Adjectives

-Homophones

are generally written using a shortened format and used for interoffice communication -Books -Memos -Emails -Letters

-Memos

____ is used when the marital status of a woman is unknown. -Mis. -Ms. -Mrs. -Miss

-Ms.

The ____ is used to verify the correct spelling and use of drugs. -Merriam Webster's Dictionary -Current Procedural Terminology (CPT) -Roget's International Thesaurus -Physician's Desk Reference (PDR)

-Physician's Desk Reference (PDR)

_____. or checking for errors in content and typing, is critical to written business communication. -Debating -Annotating -Documenting -Proofreading

-Proofreading

____ mail is the safest way of sending first-class or priority mail. -Special -Registered -Certified -Insured

-Registered

Even small spelling errors in correspondence, such as the omission of commas, can negatively affect the perception of the office. -True -False

-True

Medical office letters are usually typed on letterhead stationary bearing the name of the physician or practice. -True -False

-True

When other documents are included along with the letter, a notation is made on the letter indicating the enclosure. -True -False

-True

There are recommended methods for folding and inserting letters into envelopes so the contents can remain ____ and be easily removed. -confidential -folded -unwrinkled -inserted

-confidential

When editing medical reports, you cannot change the ____ of the reports or alter the meaning in any way. -grammar -punctuation -content -body

-content

Every office correspondence should have a current ____. -date -signature -response -font type

-date

A ____ letter is useful when the same letter is sent to several different people. -form -medical -personalized -copied

-form

The signature line is typed ____ line(s) below the complimentary close and contains the name and title of the writer. -two -three -one -four

-four

Only accepted ____ abbreviations can be used in medical reports and other medical office documentation -office -insurance -medical -English

-medical

The ____ letter-style format is spaced with the date, complimentary closing, and signature line beginning at the center and continuing toward the right margin. All other lines are flush with the left margin, -modified block -block -modified block with indebted paragraphs -simplified

-modified block

Gender- ____ terms are preferred when writing business correspondence. -specific -plural -friendly -neutral

-neutral

The ____ ZIP code has eliminated many handling steps at USPS collection and distribution centers and has improved service. - nine-digit - six-digit - four-digit - five-digit

-nine-digit

When sorting through incoming mail, the medical assistant typically gives consultation reports to the _____. -billing department -nurse -physician -office manager

-physician

Letter styles vary depending on the ____. -sender -office -purpose -recipient

-purpose

A ____ letter-style format is spaced, from the date through the signature line, flush with the left margin. The salutation line is replaced with a subject line. -block -modified block -simplified -modified block with indented paragraphs

-simplified

The ____ letterhead is used for most office correspondence. -monarch or executive -baronial -office -standard

-standard

Test results received from another health provider should be stamped ____ and routed to the appropriate physician without delay. -with receiving physician's name -with date received -priority -urgent

-with date received