Module 10

Which of the following would be considered courteous and responsible smart phone use in the workplace? Speak in low, conversational tones. Don't text while driving, cycling, or walking down the sidewalk. Don't check text or check e-mail messages on your phone during meetings and other face-to-face conversations. All of the above will help you be a courteous and respectful smart phone user.

All of the above will help you be a courteous and respectful smart phone user.

Which of the following techniques can be used to gain and to keep your audience's attention during an oral presentation? Eye contact A quote A rhetorical question All of these

All of these

What question(s) should you ask about your audience to determine your pattern, delivery style, and supporting material? What measures must I take to ensure that this audience remembers my main points? How can I earn my audience's respect so that the audience accepts my message? How will this topic appeal to this audience? All of these choices

All of these choices

If you have agreed to speak to an audience with which you are unfamiliar, what is the best thing to do? Take your best guess as to who will be in your audience. Contact each audience member individually to try to get to know him or her before your presentation. Ask for the names of a half dozen people who will be in the audience and contact them. Plan the presentation based on what interests you the most.

Ask for the names of a half dozen people who will be in the audience and contact them.

Which of the following is most likely to gain your audience's attention in the introduction of a presentation? It's a pleasure to be here today. By the end of this presentation, you will know how to protect your customers' personal information from identity thieves. I'm honored to be asked to speak to you today. Today I'm going to talk about identity theft.

By the end of this presentation, you will know how to protect your customers' personal information from identity thieves.

Benjamin will be giving a presentation in class about the history of Google. What organizational pattern will he most likely use? Chronology Simple/complex Geography/space Value/size

Chronology

What is the most important part of preparing for a presentation? Selecting your delivery style Deciding what you want to accomplish Preparing professional slides Selecting appropriate attire

Deciding what you want to accomplish

A take-away refers to a handout or other tangible item that a speaker gives the audience during the conclusion. True False

False

E-mail has made the telephone obsolete for business communication. True False

False

Formal proposals differ from informal proposals only in length. True False

False

The budget outlined in a proposal is considered to be an estimate - with the understanding that if your costs increase the budget can be adjusted accordingly. True False

False

You should avoid repeating points in your presentation because the audience may become bored or regard you as unorganized. True False

False

Nora is aware that some of her report's content may not be well received by some of her readers. What type of headings should she use? Graphic headings Functional headings Talking headings She should omit headings altogether.

Functional headings

Which statement does not describe the body of a formal business report? Clear headings are used to explain each major section. Evidence that justifies the conclusions is presented. Research findings are discussed, analyzed, interpreted, and evaluated. Incidental and supporting materials are placed strategically throughout the body of the report.

Incidental and supporting materials are placed strategically throughout the body of the report.

________ can include audio, videos, images, animations, and hyperlinks. Overhead transparencies Multimedia slides Flipcharts Handouts

Multimedia slides

What is the best advice for making effective telephone calls? Because a telephone call is more personal than other forms of communication, use the telephone whenever possible to contact someone. Plan a mini-agenda before placing a telephone call. The responsibility for ending a call lies with the person receiving the call. Leave the most concise voice mail message possible, ideally mentioning only your name to save the receiver time when listening to it.

Plan a mini-agenda before placing a telephone call.

Tamara must send the same formal report to several readers. What should she do? Send the same letter of transmittal to all readers. Omit the letter of transmittal. Prepare a special letter of transmittal for each, anticipating how each reader will use the report. Include a letter of transmittal for only the primary reader.

Prepare a special letter of transmittal for each, anticipating how each reader will use the report.

Which of the following should you do when planning a question-and-answer period after an oral presentation? Correct! Set a time limit for questions and answers. Don't announce the question-and-answer period until the end of your presentation. Don't repeat each question when it is asked because doing so wastes valuable time. When answering the audience's questions, be sure to defend your position.

Set a time limit for questions and answers.

What is an advantage of zoom presentations? They help the audience better understand and remember content, details, and relationships. Audience members seem to appreciate the cinematic, interactive quality of zoom presentations. They allow presenters to communicate their ideas in a more exciting, creative way. These are all advantages of zoom presentations.

These are all advantages of zoom presentations.

Will is writing a solicited proposal in response to an RFP and is working on the background section. What is his goal in this section? To convince the reader that a problem exists To make himself look professional To show the reader how much accepting the proposal will cost To persuade the reader that he understands the problem completely

To persuade the reader that he understands the problem completely

A grant writer is the vital connecting link between a funder and the grant seeker. True False

True

An effective opening for an informal proposal might be We are pleased to submit this proposal describing how our ethics training program can help your employees make the best decisions when faced with ethical dilemmas on the job. True False

True

Formal business reports generally aim to study problems and recommend solutions. True False

True

Many investors look carefully at the experience of the management team because they consider this the most important factor in assessing business potential. True False

True

Monica is designing a PowerPoint presentation and following the 6-x-6 rule. This means that she is limiting each slide to six bullets, with no more than six words per bullet. True False

True

Monica is designing a PowerPoint presentation and following the 6-x-6 rule. This means that she is limiting each slide to six bullets, with no more than six words per bullet. Correct Answer True False

True

Most proposals begin by briefly explaining the reasons for the proposal and by highlighting the writer's qualifications. True False

True

One of the most effective strategies for reducing stage fright is knowing your subject thoroughly. True False

True

Our new CEO acts like the coach of a football team is an example of a simile. True False

True

Proposals are written offers to solve problems, provide services, or sell equipment. True False

True

Redesign the website to reduce the number of steps needed to place an order shows effective wording for a formal report recommendation. True False

True

Zoom presentation software (such as Prezi) allows speakers to zoom in on and out of images to help the audience understand and remember content, details, and relationships. True False

True

A potential angel investor is reading your business plan for a new start-up company. What will this investor most likely consider to be the most important factor in assessing your business potential? Whether you're aware of all of your direct and indirect competitors Whether you've come up with a realistic start-up budget Whether your management team can implement the business plan Whether your start-up company will use social media for marketing and communication

Whether your management team can implement the business plan

Which of the following would not appear in the operations and management section of a business plan? How you will run your business Who your competitors will be The personnel and management of your business The location of your business and the equipment you will use

Who your competitors will be

The front matter of a formal proposal may include ________. a copy of the RFP letter of transmittal executive summary all of these

all of these

The title page of a formal proposal should include ________. the name of the client organization the RFP number or other announcement the title of the proposal all of these choices

all of these choices

A(n) ________ may be defined as a description of a proposed company that explains how it expects to achieve its marketing, financial, and operational goals. executive summary business plan mission statement abstract

business plan

The executive summary of a business plan ________. can be as long as needed to get your message across should be written first to get your thoughts in order can be combined with the mission statement Some business plans combine the mission statement and executive summary. All of these statements about a business plan's executive summary are correct

can be combined with the mission statement

The introduction to an oral presentation should accomplish three goals: identify yourself and establish your credibility, preview your main points, and ________. ask for relevant audience questions capture your listeners' attention and get them involved use an accepted organizational pattern such as chronology or geography/space distribute all relevant handouts

capture your listeners' attention and get them involved

Keisha has been asked to give a presentation about a new method for processing customer returns. The first thing she should do is ________. develop an outline of the points she wants to cover in her presentation prepare the visual aids she will use in delivering the presentation determine the purpose of her presentation write the text of her presentation

determine the purpose of her presentation

Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while ________. collecting information organizing, writing, and revising editing, rehearsing, and evaluating planning the document or presentation

editing, rehearsing, and evaluating

The introduction to a proposal typically ________. lists the proposed project costs highlights the writer's qualifications asks for approval or authorization does all of these

highlights the writer's qualifications

The table of contents for a short formal business report should ________. include all headings include only first- and second-level headings be prepared before you start writing the report be omitted

include all headings

The ________ section of a business plan provides an overview of complementary products and services and a summary of the strengths and weaknesses of your direct and indirect competitors. market analysis operations and management financial analysis ​product or service description

market analysis

Colleen is especially nervous about an upcoming workplace presentation. She should ________. present her first sentence from memory begin speaking immediately without pausing avoid any body movement speak quickly so she doesn't sound nervous

present her first sentence from memory

Because they contain many parts that serve different purposes, formal reports are somewhat redundant. To avoid sounding repetitious, you should _________. Correct Answer present the data slightly differently not include information that has been presented elsewhere skip the introduction if it contains information that has been presented elsewhere assume that your reader saw information in an earlier section

present the data slightly differently

Grant proposals aim to ________. sell products or services secure funding increase profits start new businesses​

secure funding

In her presentation Sohni says, I will now discuss three possible solutions to our employee turnover problem to ________. summarize what she's already said conclude her presentation establish credibility with the audience show the organization of her presentation

show the organization of her presentation

The section in the introduction to a formal business report that tells why the report topic is important is the ________. scope significance authorization background

significance

Employees Applaud On-Site Daycare Option is an example of a(n) ________. informational heading functional heading talking heading analytical heading

talking heading

The body of a short, 20-minute presentation should focus on ________. at least five to eight main points one or two main points two to four main points up to ten main points

two to four main points

An executive summary included with a formal proposal is typically ________. one page long three to four pages long five to six pages long up to 10 percent of the original text

up to 10 percent of the original text

If you are speaking with colleagues online and in real-time while giving information about an upcoming product launch, you are giving a(n) ________ presentation. impromptu podcast traditional virtual

virtual