Module 15: Quiz Troubleshooting Windows Startup

What is the path and name of the log file created when you enable boot logging on the Windows 10/8 Startup Settings menu?

C:\Windows\ntbtlog.txt

Your friend mentioned in question 4 is having problems finding the bootmgr file and asks for your help. What is your best response? a. Explain to your friend that performing a startup repair is a better option. b. Use diskpart commands to "unhide" and locate the file. c. Explain to your friend that they can use the bootrec command to fix the bootmgr file without having to copy another file to the computer. d. Use the File Explorer options applet to unhide the hidden bootmgr file.

a. Explain to your friend that performing a startup repair is a better option.

You see multiple errors about device drivers failing to launch at startup. Of the following, which is the best option to try first? a. Perform a startup repair. b. Perform a Windows 10 reset. c. Perform a clean installation of Windows from setup media. d. Apply a restore point.

a. Perform a startup repair.

You have used Disk Management to verify that a laptop has a recovery partition, but when you do a Windows reset, you don't see the option to restore preinstalled apps. What is the most likely problem? a. The laptop factory state uses an OS other than Windows 10. b. Windows reset is not working properly. c. Windows 10 Home is installed, and it does not offer the option to restore preinstalled apps. d. The recovery partition is corrupted.

a. The laptop factory state uses an OS other than Windows 10.

stop error halts the Windows 10 system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem? a. Use the Windows Startup Settings screen to disable automatic restarts. b. Launch Windows 10 from setup media, and perform a Windows 10 reset. c. Press F9 at startup, and then disable automatic restarts. d. Press F8 at startup, and then disable automatic restarts.

a. Use the Windows Startup Settings screen to disable automatic restarts.

An error message is displayed during Windows startup about a service that has failed to start, and then the system locks up. You try to boot into Safe Mode, but you get the same error message. What do you try next? a. Perform a repair installation of Windows 10. b. Boot to Windows RE, and perform a startup repair. c. Boot to Windows RE, and enable boot logging. d. Use the command prompt to edit the registry.

b. Boot to Windows RE, and perform a startup repair.

When a driver is giving problems in Windows 10, which tool offers the least intrusive solution? a. Windows Update b. Device Manager c. System Restore d. Registry Editor

b. Device Manager

What information is contained in the C:\Windows\System32\LogFiles\SRT\SRTTrail.txt file?

The file contains a list of items examined and actions taken by the startup repair process.

A customer reports their recently purchased computer does not consistently run their old applications. Application errors occur intermittently, and data files get corrupted. They have tried uninstalling and reinstalling the apps, and the problems persist. As you troubleshoot the problem, you reboot the system and get a BSOD error. The customer tells you the BSOD has occasionally appeared. Which subsystem is most likely causing the problem, and what is the next best step? a. Windows is corrupted; reinstall Windows. b. Memory is faulty; run Memory Diagnostics. c. Windows Update is not working; use System Restore. d. Applications are faulty; uninstall and reinstall the applications causing errors.

b. Memory is faulty; run Memory Diagnostics.

If you are having a problem with a driver, which of the following should you try first? a. Update the driver. b. Update Windows. c. Perform a clean boot. d. Use System Restore to apply a restore point.

b. Update Windows.

When error messages indicate that the Windows registry is corrupted and you cannot boot from the hard drive, what tool or method is the first best option to fix the problem? a. Use bootable media to launch Windows RE, and use System Restore to apply a restore point. b. Use bootable media to launch Windows RE and perform a startup repair. c. Use bootable media to launch Windows RE, and then use commands to recover the registry from backup. d. Reimage Windows using a system image.

b. Use bootable media to launch Windows RE and perform a startup repair.

You have important data on your hard drive that is not backed up, and your Windows installation is so corrupted you know that you must reinstall Windows. What do you do first? a. Reformat the hard drive and reinstall Windows. b. Use System Restore to apply a restore point. c. Make every attempt to recover the data. d. Perform a repair installation of Windows.

c. Make every attempt to recover the data.

Stop errors happen when which types of processes encounter an error? a. Processes created by applications b. Processes created by Windows components running in user mode c. Processes created by Windows components running in kernel mode d. Processes created by anti-malware software

c. Processes created by Windows components running in kernel mode

Your friend sees an error message about a corrupted bootmgr file during Windows startup. They have another computer with a matching configuration and decide to copy the bootmgr file from the working computer to the computer with the problem. Where is the bootmgr file stored? a. C:\Boot\bootmgr b. System Reserved\Boot\bootmgr c. System Reserved\bootmgr d. All of the answers are correct

c. System Reserved\bootmgr

Your Windows system boots to a blue screen stop error and no Start screen or desktop. What do you do first? a. Verify that the system is getting power. b. Attempt to boot into Windows RE using the Windows setup DVD or a recovery drive. c. Use the web to research the stop error messages and numbers. d. Reinstall Windows.

c. Use the web to research the stop error messages and numbers.

As a computer starts up, you see an error message about a missing operating system. At what point in startup does this error occur? a. When Windows attempts to load the user profile b. When Windows attempts to launch critical device drivers c. When BIOS/UEFI is searching for an OS using devices listed in the boot priority order d. When Windows attempts to launch the Windows kernel

c. When BIOS/UEFI is searching for an OS using devices listed in the boot priority order

As a computer starts up, you see an error message about the HAL. At what point in startup does this error occur? a. When BIOS/UEFI is searching for an OS using devices listed in the boot priority order b. When Windows attempts to load the user profile c. When Windows attempts to launch critical device drivers d. When Windows attempts to launch the Windows kernel

c. When Windows attempts to launch critical device drivers

Which Windows program must be running before a user can sign in to Windows? a. Kernel.exe b. Userinit.exe c. Explorer.exe d. Lsass.exe e. All of the answers are correct.

d. Lsass.exe

Which tool is the least invasive solution to repair Windows? a. System Restore b. Windows reset c. Uninstall updates d. Startup repair

d. Startup repair

Your computer displays the error message, "A disk read error occurred." You try to boot from the Windows setup DVD, and you get the same error. What is most likely the problem? a. The Windows setup DVD is scratched or damaged in some way. b. The hard drive is so damaged the system cannot read from the DVD. c. Both the optical drive and the hard drive have failed. d. The boot device order is set to boot from the hard drive before the optical drive.

d. The boot device order is set to boot from the hard drive before the optical drive.

What is the command to use the System File Checker to immediately verify and repair system files?

sfc /scannow