MPO learnsmart questions
Executive Order 11246 applies to discrimination among federal contractors receiving more than ___ from the government
$10,000
Individuals who believe they have experienced discrimination can file a complaint with the EEOC within ___.
180 days
The age discrimination in employment act prohibits discrimination against employees over the age of
40
Which of the following would be considered reasonable accommodation for disables workers?
Allowing employees to bring guide dogs to work Restructuring jobs to eliminate marginal tasks Providing alternative testing formats to accommodate specific disabilities
The federal government is authorized to establish and enforce safety and health standards for places of employment as a result of the
OSHA
Which of the following are examples of disparate treatment?
Steve is hired instead of Ray because Steve is white Sally is hired instead of Mary because Sally is black
The pregnancy discrimination act was passed as an amendment to ___.
The civil rights act
Which law gave all citizens the right to sue in federal court over alleged civil rights violations?
The civil rights act of 1871
Which of the following laws were passed as a result of a perceived societal need
The occupational safety and health act the employee retirement security income act the age discrimination in employment act
Which of the following are among the things a plaintiff has to prove to win a disparate treatment discrimination case?
The plaintiff belongs to a protected group The plaintiff applied for and was qualified for the position After rejecting the plaintiff, the employer hired someone with similar qualifications The plaintiff was rejected, despite being qualified
Which of the following are examples of the executive branch's power to impact the legislative branch and the laws it passes?
The president can propose bills to Congress The president has the power to veto any law passed by Congress The regulatory agencies have responsibility for enforcing laws
Equal employment opportunity in the United State is regulated by ___ of the civil rights act of 1964
Title VII
An employment practice that lacks discriminatory content but still leads to discrimination is known as ___.
a facially neutral employment practice
When presented with circumstantial evidence of discrimination, an employer has to produce
a legitimate, non-discriminatory reason
a persons perception about the terms and conditions of a reciprocal exchange between him or herself and another is called
a psychological contract
select the psychosocial functions of mentoring
acceptance and confirmation, role modeling, friendship, counseling
the three phases in daniel feldman's organizational socialization model are ___ socialization, ___ and change and ___
anticipatory encounter acquisition
OSHA assigned the Department of Labor with which of the following responsibilities?
applying health standards inspecting employers levying fines
The physical manifestation of an organization's culture is referred to as___
artifacts
organizational values that have become so taken for granted over time that they become assumptions that guide organizational behavior are called
basic underlying assumptions
select three levels of organizational culture
basic underlying assumptions observable artifacts espoused values
making sure that management does not ___ its psychological contracts is a good way to increase employees' commitment
breach
In 2009, the americans with disabilities act amendments act revised to the ada to make the definition of disability
broader
In which of the following ways does the U.S. constitution affect HRM?
by establishing three primary governing bodies by delineating citizens' rights
In which of the following ways does the U.S. Constitution affect HRM
by establishing three primary governing bodies by delineating citizens' rights
how does organizational socialization embed their cultures in new employees
by promoting and reinforcing core values and beliefs
The___ phase of the organizational socialization process required employees to master important tasks and roles and to adjust their work group's values and norms
change and acquisition
schwartz's second bipolar dimension rages from openness to ___ to ___
change conservation
As a result of the civil rights act, those who discriminate based on race, age, and other factors can be ___.
charged punitive damages
one lesson from competing values framework is that innovation and equality can be increased by building characteristics associated with which of the following cultures
clan adhocracy market
the two most opposed cultures are the ___ culture with emphasis on internal focus and flexibility and the ___ culture which emphasizes an external focus with structure and control
clan market
OSHA inspections are performed by government agents known as
compliance officers
Over the past few years, the number of religious discrimination charges filed in court have___.
consistently dropped
select examples of organizational citizenship behavior
constructive statements about the departments expression of personal interest in the work of others respect for the spirit as well as the letter of housekeeping rules
individuals committed to an organization tend to display a
continuation of employment with the firm
low employee engagement and low performance are examples of ___ work behaviors
counterproductive
behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers and shareholders is called
counterproductive work behavior
certain organizational ___ types reflect opposing core values
culture
select observable artifacts that can be present in a firms culture are
decorations special parking spaces manner of dress
select all the characteristics of telecommuting
decreases absenteeism enhanced productivity and retention 30-40% telecommute for part of a job
major reasons that companies use personality tests include
decreasing bias against applicants reducing expenses associated with hiring expanding the number of candidates being considered
select implications of social networking systems
developers willingness depends on the protege's relationship quality proteges should become proficient at using social networking tools number and quality will influence career success create a mentoring plan and incorporate it into the firm network should align with career goals
If a company has a formal policy of discrimination, the plaintiff in a discrimination case can use that information as ___.
direct evidence
which of the following are examples of organizational systems being used for culture change
disney used big data to track best practices in customer service lifevsize communications maintains internal online networks to foster collaboration hearsay social inc. tracts performance feedback to identify competing values
When an employment practice disproportionately excludes a protected group from employment opportunities, a company can be accused of ___ impact.
disparate
Which of the following are among scholars' legal theories of discrimination?
disparate treatment reasonable accommodation disparate impact
the fact that at work some coworkers remain satisfied in situations where others always seem dissatisfied is the idea behind
disposition/genetic components
Unlike other theories of discrimination, reasonable accommodation places a special obligation on employers to
do something accommodate an individual's religion or disability
two lessons from the competing values framework are that organizational culture is related to measures of organizational ___ and employees are more satisfied and committed to firms with a ___ culture
effectiveness clan
using a basketball analogy for core self-evaluation
emotional stability and self-esteem are like teammates a core self-evaluation and its parts are much the same the core self-evaluation is the team and the traits are the players
the harnessing of organization members selves to their work roles is
employee engagement
when people express themselves physically, cognitively, and emotionally during a role performance, they are demonstrating ___ ___
employee engagement
it is believed that awareness of multiple intelligences should play an important role in
employee selection training performance
which of the following are true concerning the search for employees with the right personality type
employers should try to find a fit for an employee's personality one personality does not fit all jobs there is no ideal personality profile
how might a manager reinforce an adhocracy culture using work flow and organizational structure
encouraging brainstorming meetings
employee motivation involves which of the following
encouraging employee interest in doing a task guiding employee behavior
Gallup has estimated that when employees are highly ___, it can achieve 12% higher customer satisfaction and loyalty ratings
engaged
The equal protection clause of the Fourteenth Amendment prevents the states from denying ___ protection of the laws
equal
What are the branches of government that were established by the U.S. constitution?
executive judicial legislative
The branch of government that consists of the president of the united states and the many regulatory agencies the president oversees is known as the ___.
executive branch
research has concluded that which personality traits have a strong impact on performance
extraversion, conscientiousness
The courts are bound to interpret the ADA exactly as the EEOC does
false
select ways to reduce cognitive dissonance
find consonant elements that outweigh the dissonant ones belittle the importance of the inconsistent behavior change your attitude or behavior
managers have more influence over
flexible individual differences
The concept used to analyze employment practices to determine if disparate impact occurs is called the ___ rule.
four-fifths
The requirements of the vocational rehabilitation act pertain to which of the following
government subcontractors government contractors executive agencies
characteristics of a person with low self-efficacy
has low commitment, thinks of excuses for failing, avoids difficult tasks, focuses on personal deficiencies
emotional intelligence has been shown to
have little power to drive performance
select all that apply to those with an internal locus of control
have strong expectations that effort leads to performance derive more job satisfaction from performance display greater work motivation
Reviewing annual EEO-1 reports from organizing allows the EEOC to ___.
identify patterns of hiring discrimination
which of the following are true of personality
it combines characteristics that give people unique identities, it is stable across situations, it results from the interaction of genes and the environment
which of the following are true concerning using personality tests in the workplace
it is critical to make sure the test id legally sound and does not violate applicants rights it is helpful to use experts outside the company to help select appropriate test there should be independent research validating the effectiveness of the test
select the situation factors that drive employee engagement
job characteristics leadership stressors
___ ___ has a positive association with behavioral outcomes like job performance and OCB
job satisfaction
the most significant contributor to withdraw cognitions is low levels of ___ ___
job satisfaction
the term ___ ___ reflects the extent to which a person likes his or her job
job satisfaction
value attainment relates positively to ___ ___
job satisfaction
Businesses with more than $50,000 in contracts with the federal government are required to do which of the following
keep a written affirmative action plan on file not discriminate in employee hirings
select the statements that are true regarding culture and change
leaders are the architects and developers of organizational change use a structured approach when considering culture and change be sure culture fits the vision and mission of the firm changing culture starts with targeting one of the three levels of organizational culture
U.S. supreme court decisions can only be overturned by ___.
legislation
which of the following are positively associated with organizational support in firms
less tendency to resign employee engagement better job satisfaction more commitment to the organization
when employees understand why the firm does what it does and how it intends to accomplish its long term goals, the culture is said to be helping members
make sense of their surroundings
The national labor relations board hears disputes between which of the following parties?
management unions
the competing values framework teaches us that companies with a ___ culture tend to have more positive organizational outcomes, but financial performance is not strongly related to organizational ___
market culture
the difference between what an individual expects to receive from a job and what he or she actually receives is called
met expectations
When hearing a disparate treatment case, the court first tries to rule out the ___.
most obvious reasons for rejecting the plaintiff's claim
check all of the following statements that are true of liking and fit
most people evaluate a persons personality by whether or not they like them they are not precise enough to have real value in management they are not particularly beneficial for managers
the positive outcomes of job satisfaction include
motivation, job involvement
select all the attitudinal outcomes of job satisfaction
motivation, withdraw cognitions, perceived stress, job involvement
shalom schwartz believed that values are ___ meaning that they represent broad goals that apply across contexts
motivational
intend of using general measures, it is more practical to think of intelligence in terms of
multiple intelligences
___ are physiological or psychological deficiencies that arouse behavior
needs
a challenge for managers is that all employees have different ___ to be fulfilled
needs
what kind of emotions tend to travel faster and farther within an organization
negative emotions
companies are using electronic ___ as a tool to promote different types of cultures
networks
What information would be important to a manager who wanted to foster an adhocracy culture
number of new ideas submitted through suggestion systems results of customer satisfaction surveys number of patents developed in R&D
the first level of organizational culture is ___ ___
observable artifacts
The agency responsible for enforcing executive orders covering companies that do business with the federal government is known as the ___.
office of federal contract compliance programs
according to schwartz's theory, and employee who values tradition will not want to work
on a holiday
IQ scores are
only one of a number of complex attributes of intelligence
individual behavior that is discretionary and not part of a formal reward system and promote the effective performance of the firm is called ___ ___ ___
organizational citizenship behavior
if an employee values achievement and an employer rewards people for accomplishing goals, the employee is more likely to experience
organizational commitment
The set of implicit assumptions that a group holds and that determines how it perceives, thinks about and reacts to its various environments is called
organizational culture
Daniel Feldman promotes a three phase model of ___ ___ in order to counter the rather haphazard fashion some firms treat new employees
organizational socialization
the process by which a person learns the values, norms and required behaviors which permit him to participate as a member of the organization is called
organizational socialization
only when a firm's favorable treatment is voluntary rather than mandated by an external constraint will it be seen as:
organizational support
select all the ways that Cisco increases employee commitment
pay very well emphasis on fitness and health offer flextime support for volunteering
select all the job dimensions in the JDI tool developed at Cornell University
pay, work, promotions
personality and positive psychological capital are considered ___ ___ that contribute to employee engagement
person factors
select the person factors that contribute to employee engagement
personality, social capital
select the benefits of high emotional intelligence
positively viewed by subordinates greater level of sales increased customer retention
to be an effective manager, a person should
precisely define personality
extraversion has been found to
predict job performance better than agreeableness
according to Ajzen, someone's intention to engage in a given behavior is a strong ___ of that behavior
predictor
a person with a ___ personality is someone who is relatively unconstrained by situational forces and who affects environmental change
proactive
which of the following behaviors have been shown by research to improve intelligence
problem solving, constructive thinking, reasoning
select career functions of mentoring
protection, challenging assignments, sponsorship, coaching, exposure and visibility
cognitive dissonance is a representation of
psychological discomfort
Differences in which of the following allow for legally permissible differences in pay?
quality of production merit seniority
When a benefit is contingent on an employee submitting to a sexual advance, it is known as___
quid pro quo harassment
According to the Executive Order of 11478, issued by Richard Nixon, the federal government is specifically forbidden from considering which of the following when hiring?
race, sex, color, religion
intelligence entails a person's capacity for
reasoning, constructive thinking, problem solving
Congress designed the Vocational Rehabilitation Act to encourage government contractors to ___.
recruit qualified individuals with disabilities
Which of the following are key components of most safety awareness programs
reinforcing safe practices communicating hazards to managers and employees identifying potential hazards
The concept of reasonable accommodation was initially applies in cases of
religious discrimination
select the elements of emotional intelligence
self-awareness, social-awareness, relationship management, self-management
how people feel about their chances of doing something successfully is known as
self-efficacy
According to the Pregnancy Discrimination Act, refusing to hire someone because
sex discrimination
compared to people with an external locus of control, people with an internal locus of control
show greater motivation
A compliance officer takes which of the following steps as part of the OSHA inspection process?
shows up unannounced interviews employees reviews employer records for deaths, injuries, and illnesses discussed findings and violations with employer
personal attitudes are related to behaviors directed towards which of the following
situations, objects, people
Which kind of reward would be best suited for a clan culture
stock shares that increase when an entire devision performs well
environmental characteristics that cause stress are called ___
stressors
according to the americans with disabilities act, a disability is an impairment that___.
substantially limits one or more major life activities
Under the Americans with Disabilities Act, employers must refrain from discriminating against workers with disabilities and
take positive actions to accommodate individuals protected under the law
select all that apply to those with an external locus of control
tent to be more anxious, demonstrate less motivation for performance, earn lower salaries and smaller salary increases
When alleging religious discrimination, an employee must demonstrate which of the following?
that he or she has a legitimate religious belief that he or she provided the company with notice of the need to accommodate the religious practice that he or she has suffered adverse consequences because the company failed to accommodate the request
Which of the following were amended as a result of the civil rights act of 1991
the americans disabilities act the age discrimination in employment act the civil rights act of 1964
why is it important to understand that some cultures reflect opposing core vales
the competing values inherent in different culture types can impact a company's success
when an employee enjoys the work being done and has a positive attitude, which of the following will be true
the employee will be more agreeable to working harder the employee will be more open to taking on greater burdens
which of the following are true of using core self-evaluations in a managerial role
the training power of core self-evaluations is limited because of the fixed nature of the traits self-efficacy is more flexible to use in training than the other traits using core self-evaluations as one characteristic works better than using the four traits
when evaluating core self evaluations
the whole is greater than the sum of the parts
which of the following are characteristic of companies with a market culture
they are focused externally and value stability they are driven by results and achieving goals
select characteristics related to OCB
they are voluntary they promote the firm's productivity
Which of the following reflect companies with an adhocracy culture?
they focus externally and value flexibility they emphasize creation of new products and services they are highly responsive to marketplace changes
which of the following describe how effective managers should address personality
they should be precise they should pay attention to emerging scientific data on how personality affects important work processes and outcomes they should be scientific
select ways to improve self-esteem
think of desirable characteristics possessed by yourself perform at a high level apply yourself to things important to you
values remain mostly stable across ___ and ___
time situations
The EEOC issues guidelines___
to help employers follow the law
perceptions of organizational support can be either positive or negative
true
practical achievements and praise tent to bolster one's self-esteem
true
___ can be a good thing when a low performing person quits or gets fired
turnover
select those things to which stress is positively related
turnover, heart disease, viral infections, absenteeism
When an employer's workforce falls significantly short of reflecting the composition of a comparison group in terms of race, sex, and ethnic composition, the minority groups that in the categories that fall short are considered to be___.
underutilized
Before doing business with the government, a company must compare the race, sex, and ethnic composition of its workforce with those of the available labor supply as part of a process called ___ analysis.
utilization
the idea that satisfaction result from the perception that a job allows for fulfillment of an individual's important values is
value attainment
the abstract ideals that influence the choices we make are called
values
an individuals overall thoughts and feelings about quitting are called
withdraw cognitions
what is the term for the way work gets done
work flow