MQM EXAM 2 HW

Campbell sold Godiva chocolates and invested the money in its core soups business

Concentration in a single industry

IKEA offers low price, home furnishings with good design and quality

Differentiation

Brendon is really upset. He feels he puts in More time and energy than his coworkers, But they are paid more than he is.

Equity theory

Gallo wines opened a new division to make the bottles it would use for the wines it produces

Forward vertical integration

Southwest airlines has trained its ground crews to turn around a plan half the time of other airlines a slashing overhead. they also offer less frills than other airlines again keeping overhead low

Low cost

The introduction of airline pilots' use of a laptop to perform their preflight check is an example of ____ innovation

Process

___ contributes to intuitive processes

feelings and experiences

Sundeep is on the third round of questionnaires responding to ideas and questions about potential alternative solutions. He is working on this with several colleagues in six different countries

Delphi Tech

Melissa is an engineer at Acme Consulting. She used to work from 8:30am to 5:30pm, but her boss told her she could come in at 9am because of her great performance last year. However, this year Melissa is constantly arriving late to work. Her supervisor is looking to utilize extinction to remedy this behavior. Which of the following would be an example of extinction in this situation?

Having Melissa go back to working from 8:30am to 5:30pm

Janelle has increased the autonomy of her workers and offered them challenging projects

Herzbergs motivator hygiene theory

Nicholas has been working hard to ensure his subordinates have good working conditions, adequate lay and excellent supervision

Herzbergs motivator-hygiene theory

If an employee is feeling underpayment (negative) inequity due to less pay than comparable other, they are most likely to do all of the following except

Increase their efforts

Delta wing global: is a huge organization with multiple divisions and doing business in many countries. Due to its structural complexity and global size, the company is suffering from a severe lack of integration

Integrating roles and departments

At her company, Joanna has led six new product design teams. She is most fulfilled when she is working to develop new products or services

Intrapreneur

Darryl has been handling the print media advertising for job openings. Next week he will also start handling television and internet advertising

Job enlargement

David started his jobs by just taking orders for food. Now his manager has him also seating customers, taking advanced reservations, and making salads

Job enlargement

Lisa-Marie's boss has added financial analysis and tax preparation to her basic accounting tasks

Job enlargement

Adela's team used to be assigned projects with specific instructions on how to do their work. Now, however they are allowed to bid for new projects and decide for themselves how to structure the tasks in the project

Job enrichment

Elena loves her new job. Her manager encourages her to get more training and acquire new skills. As she does, her boss gives her more responsibility over how to do her job

Job enrichment

When jia is faced with an unusual customer situation, her boss trusts her to think creatively and make decisions about the best way to handle the situation

Job enrichment

Emilio used to spend his time working directly with customers, packing orders, and making sure they were shipped on time. His boss redesigned his job, and now he works only in packing

Job simplification

Lauren's job has changed. Instead of checking the patient orders, prepping the patient, taking x ray and developing x ray, she only now takes the actual x ray

Job simplification

Parminder used to put together whole special order computers. However, now he is only responsible for the monitor preparation

Job simplification

yang chose his first job very carefully. He knew he wanted to work for a company that would appreciate his creativity and help him and other managers to continue to maximize their creative potential

Learning organziation

Acme Ltd: both marketing and R&D have ideas for new products, but there is no real line of communication between the two departments. No one is sure whom to approach in the other department

Liaison roles

Walmart keeps distribution centers fairly far away from its stores but the lower expense of the real estate outside the cities provides on one method to gain more profit than its competitors

Low cost

Dell: dell found that there are significant differences among its customers, even though they all might use the same dell products and services

Market

Elise was planning to motivate her too worker by offering support for getting an MBA. But that workers home just burned down, so instead Elsie is giving him an early bonus and an advance on pay to help him rebuild

Maslows hierarchy of needs theory

Tony has a good home, a safe job and great friends. The promise of a promotion is what is currently motivating him to preform at a high level

Maslows hierarchy of needs theory

Lockheed Martin: has a flexible structure that tries to capture the benefits of both organizing around activities and organizing around outputs

Matrix

Aileen always volunteers for the most challenging tasks and works very hard to be as close to perfect as possible in all her assigned tasks

McClellands needs theory

Curtis always gives good performance reviews to his workers. He doesn't want to risk bad feelings within the group or toward him.

McClellands needs theory

Shawn is required to be in the office Monday through Friday, but would really value the ability to work from home one day a week. Based on Shawn's above-average performance last year, his boss is allowing him to work from home on Fridays. This is an example of which of the following?

Negative reinforcement

Early on in its history, Southwest Airlines innovated the passenger boarding process by not assigning reserved seats. Instead, passengers received placement in boarding groups arranged in order of passenger arrival at the gate. This resulted in higher on time departures. Southwests' unusual method of passenger boarding would be considered a ____ innovation

Process

Johnson and Johnson: they make a lot of products, some of which are very different from others. J&J is organized to focus on quality and customer satisfaction for each of its product lines

Product

Sara came up with the idea for the company's new premium product. She sponsored its adoption with top management, oversaw production, and spearhead the marketing plan and initial rollout of the product

Product champion

Newell Rubbermaid: the main focus is on individual product lines. Each line is managed by people drawn from functional specialties throughout organization

Product team

Gerard- his brainstorming session was nonproductive chaos. Everyone lost track of the ideas being thrown around, many seemed to be going around in circles, and others got so confused that they lost track of what they were thinking

Production blocking

In equity theory, outputs usually refer to

Recognition

Eggo waffles buys a syrup producing company to increase its market share in the breakfast foods industry

Related diversification

Redken manufacture shampoo, rinse, and other hair products. It buys a company that manufactures blow dryers, curling irons, and flat irons

Related diversification

Jazmine is working six others at a remote site without traditional managerial oversight while attempting to develop a potentially revolutionary new tech

Skunk works

Over the last three years, Adeline spearhead movements to save a local endangered species, enroll homeless children in school, and discourage drug dealing in her neighborhood

Social entrepreneur

Beta Corp: has found that two of its divisions are having problems with delayed payments from the same few customers. This problem needs to be solved ASAP

Task forces

Companies in industries where there is little cost, including time or money, necessary to enter the marketplace are most vulnerable to the

Threats of new entrants

Joe has the same qualifications (education and experience) as Chelsea, and they work for the same company. Joe finds out that Chelsea is earning a higher salary than him, even though they both do the same job. Based on equity theory, what is Joe most likely to experience?

Underpayment (negative) inequity

General Electric purchased a plumbing supply manufacturing compant

Unrelated diversification

Kraft foods acquires a toy manufacturing company

Unrelated diversification

___ is about creating a new product while ___ is the transformation of an idea into something useful

invention and innovation

Which of the following is an example of tacit knowledge?

managing an angry customer

Airbus is seeking a patent for their "flying donut" concept. The interior of this airplane would be set up like a circular auditorium with more open spaces; the wings would come from the nose of a plane instead of from the sides. This design will allow faster boarding and deplaning. Airbus' flying donut is a _______________ innovation.

product

New Zealand Air offers a family couch seating arrangement. A family couch is a row of three economy class seats that can be adjusted to form a flat flexible space. New Zealand Air's family couch is a ____________ innovation.

product

Which of porters forces is influenced by the other four?

rivalry among competitors

Bloomingdale's sells dishes clothing sheets shoes and make up just like budget stores do. however Bloomingdale strategy involves selling merchandise manufactured with higher quality materials

Differentiation

Toyota is known for providing extremely high-quality manufacturing on all of its various lines of automobiles whether they are inexpensive entry models or top-end luxury models

Differentiation

Poutin inc. has a functional structure with just two departments: operations snd marketing. It's a new, small company, and everyone knows everyone else

Direct contact

Mira believes she is paid more than her coworkers for doing the same work. She plans to work harder to deserve the additional pay

Equity theory

Caroline isn't motivated because she doesn't care at all about the rewards being offered for outstanding performance

Expectancy theory

Scott is providing training on the new machinery to his workers so that they will believe that they can perform to standard

Expectancy theory

In equity theory, inputs usually refer to

Experience

Apple, a company with a strong product line, probably has strong bargaining power of suppliers.

False

Leadership is an example of explicit knowledge

False

Reducing an employees compensation because of poor performance is know as negative reinforcement

False

BMW produces only luxury cars for higher earning clientele

Focused differentiation

St. John manufactures high quality, luxury women's ready to wear. Jackets are frequently priced at over $1000

Focused differentiation

Zephyr paintball offers inexpensive equipment to those interested in playing paintball

Focused low cost

Apple opened stores to sell the computers and other electronic devices it makes

Forward vertical integration

Pier 1 imports: their structure helps them develop strong capabilities in key organizational tasks

Functional

McDonald's: their structure addresses the fact that there are important differences in what customers in one country like versus what customers in a different country like

Geographic

Coke buys a company that makes artificial sweetener that it will use to produce its sugar free beverages

Backward vertical integration

McDonalds buys chicken ranches to provide eggs to its restaurants

Backward vertical integration

Nike invests it profits into its sportswear product development

Concentration in a single industry

Jason's career has been meteoric because he is constantly able to come up with new, original, novel ideas. Top managers wish they had many more employees with this ability

Creativity

Gondwona LLC: has noticed that productivity and performance are highest when individuals from different departments work together throughout the design, production, and rollout stages of new product development

Cross functional teams

For domestic or regional airlines or routes, there is always the option of taking a car, bus or train. This describes which of Porter's Five Competing Forces?

threats of substitution