MQM EXAM 2 HW
Campbell sold Godiva chocolates and invested the money in its core soups business
Concentration in a single industry
IKEA offers low price, home furnishings with good design and quality
Differentiation
Brendon is really upset. He feels he puts in More time and energy than his coworkers, But they are paid more than he is.
Equity theory
Gallo wines opened a new division to make the bottles it would use for the wines it produces
Forward vertical integration
Southwest airlines has trained its ground crews to turn around a plan half the time of other airlines a slashing overhead. they also offer less frills than other airlines again keeping overhead low
Low cost
The introduction of airline pilots' use of a laptop to perform their preflight check is an example of ____ innovation
Process
___ contributes to intuitive processes
feelings and experiences
Sundeep is on the third round of questionnaires responding to ideas and questions about potential alternative solutions. He is working on this with several colleagues in six different countries
Delphi Tech
Melissa is an engineer at Acme Consulting. She used to work from 8:30am to 5:30pm, but her boss told her she could come in at 9am because of her great performance last year. However, this year Melissa is constantly arriving late to work. Her supervisor is looking to utilize extinction to remedy this behavior. Which of the following would be an example of extinction in this situation?
Having Melissa go back to working from 8:30am to 5:30pm
Janelle has increased the autonomy of her workers and offered them challenging projects
Herzbergs motivator hygiene theory
Nicholas has been working hard to ensure his subordinates have good working conditions, adequate lay and excellent supervision
Herzbergs motivator-hygiene theory
If an employee is feeling underpayment (negative) inequity due to less pay than comparable other, they are most likely to do all of the following except
Increase their efforts
Delta wing global: is a huge organization with multiple divisions and doing business in many countries. Due to its structural complexity and global size, the company is suffering from a severe lack of integration
Integrating roles and departments
At her company, Joanna has led six new product design teams. She is most fulfilled when she is working to develop new products or services
Intrapreneur
Darryl has been handling the print media advertising for job openings. Next week he will also start handling television and internet advertising
Job enlargement
David started his jobs by just taking orders for food. Now his manager has him also seating customers, taking advanced reservations, and making salads
Job enlargement
Lisa-Marie's boss has added financial analysis and tax preparation to her basic accounting tasks
Job enlargement
Adela's team used to be assigned projects with specific instructions on how to do their work. Now, however they are allowed to bid for new projects and decide for themselves how to structure the tasks in the project
Job enrichment
Elena loves her new job. Her manager encourages her to get more training and acquire new skills. As she does, her boss gives her more responsibility over how to do her job
Job enrichment
When jia is faced with an unusual customer situation, her boss trusts her to think creatively and make decisions about the best way to handle the situation
Job enrichment
Emilio used to spend his time working directly with customers, packing orders, and making sure they were shipped on time. His boss redesigned his job, and now he works only in packing
Job simplification
Lauren's job has changed. Instead of checking the patient orders, prepping the patient, taking x ray and developing x ray, she only now takes the actual x ray
Job simplification
Parminder used to put together whole special order computers. However, now he is only responsible for the monitor preparation
Job simplification
yang chose his first job very carefully. He knew he wanted to work for a company that would appreciate his creativity and help him and other managers to continue to maximize their creative potential
Learning organziation
Acme Ltd: both marketing and R&D have ideas for new products, but there is no real line of communication between the two departments. No one is sure whom to approach in the other department
Liaison roles
Walmart keeps distribution centers fairly far away from its stores but the lower expense of the real estate outside the cities provides on one method to gain more profit than its competitors
Low cost
Dell: dell found that there are significant differences among its customers, even though they all might use the same dell products and services
Market
Elise was planning to motivate her too worker by offering support for getting an MBA. But that workers home just burned down, so instead Elsie is giving him an early bonus and an advance on pay to help him rebuild
Maslows hierarchy of needs theory
Tony has a good home, a safe job and great friends. The promise of a promotion is what is currently motivating him to preform at a high level
Maslows hierarchy of needs theory
Lockheed Martin: has a flexible structure that tries to capture the benefits of both organizing around activities and organizing around outputs
Matrix
Aileen always volunteers for the most challenging tasks and works very hard to be as close to perfect as possible in all her assigned tasks
McClellands needs theory
Curtis always gives good performance reviews to his workers. He doesn't want to risk bad feelings within the group or toward him.
McClellands needs theory
Shawn is required to be in the office Monday through Friday, but would really value the ability to work from home one day a week. Based on Shawn's above-average performance last year, his boss is allowing him to work from home on Fridays. This is an example of which of the following?
Negative reinforcement
Early on in its history, Southwest Airlines innovated the passenger boarding process by not assigning reserved seats. Instead, passengers received placement in boarding groups arranged in order of passenger arrival at the gate. This resulted in higher on time departures. Southwests' unusual method of passenger boarding would be considered a ____ innovation
Process
Johnson and Johnson: they make a lot of products, some of which are very different from others. J&J is organized to focus on quality and customer satisfaction for each of its product lines
Product
Sara came up with the idea for the company's new premium product. She sponsored its adoption with top management, oversaw production, and spearhead the marketing plan and initial rollout of the product
Product champion
Newell Rubbermaid: the main focus is on individual product lines. Each line is managed by people drawn from functional specialties throughout organization
Product team
Gerard- his brainstorming session was nonproductive chaos. Everyone lost track of the ideas being thrown around, many seemed to be going around in circles, and others got so confused that they lost track of what they were thinking
Production blocking
In equity theory, outputs usually refer to
Recognition
Eggo waffles buys a syrup producing company to increase its market share in the breakfast foods industry
Related diversification
Redken manufacture shampoo, rinse, and other hair products. It buys a company that manufactures blow dryers, curling irons, and flat irons
Related diversification
Jazmine is working six others at a remote site without traditional managerial oversight while attempting to develop a potentially revolutionary new tech
Skunk works
Over the last three years, Adeline spearhead movements to save a local endangered species, enroll homeless children in school, and discourage drug dealing in her neighborhood
Social entrepreneur
Beta Corp: has found that two of its divisions are having problems with delayed payments from the same few customers. This problem needs to be solved ASAP
Task forces
Companies in industries where there is little cost, including time or money, necessary to enter the marketplace are most vulnerable to the
Threats of new entrants
Joe has the same qualifications (education and experience) as Chelsea, and they work for the same company. Joe finds out that Chelsea is earning a higher salary than him, even though they both do the same job. Based on equity theory, what is Joe most likely to experience?
Underpayment (negative) inequity
General Electric purchased a plumbing supply manufacturing compant
Unrelated diversification
Kraft foods acquires a toy manufacturing company
Unrelated diversification
___ is about creating a new product while ___ is the transformation of an idea into something useful
invention and innovation
Which of the following is an example of tacit knowledge?
managing an angry customer
Airbus is seeking a patent for their "flying donut" concept. The interior of this airplane would be set up like a circular auditorium with more open spaces; the wings would come from the nose of a plane instead of from the sides. This design will allow faster boarding and deplaning. Airbus' flying donut is a _______________ innovation.
product
New Zealand Air offers a family couch seating arrangement. A family couch is a row of three economy class seats that can be adjusted to form a flat flexible space. New Zealand Air's family couch is a ____________ innovation.
product
Which of porters forces is influenced by the other four?
rivalry among competitors
Bloomingdale's sells dishes clothing sheets shoes and make up just like budget stores do. however Bloomingdale strategy involves selling merchandise manufactured with higher quality materials
Differentiation
Toyota is known for providing extremely high-quality manufacturing on all of its various lines of automobiles whether they are inexpensive entry models or top-end luxury models
Differentiation
Poutin inc. has a functional structure with just two departments: operations snd marketing. It's a new, small company, and everyone knows everyone else
Direct contact
Mira believes she is paid more than her coworkers for doing the same work. She plans to work harder to deserve the additional pay
Equity theory
Caroline isn't motivated because she doesn't care at all about the rewards being offered for outstanding performance
Expectancy theory
Scott is providing training on the new machinery to his workers so that they will believe that they can perform to standard
Expectancy theory
In equity theory, inputs usually refer to
Experience
Apple, a company with a strong product line, probably has strong bargaining power of suppliers.
False
Leadership is an example of explicit knowledge
False
Reducing an employees compensation because of poor performance is know as negative reinforcement
False
BMW produces only luxury cars for higher earning clientele
Focused differentiation
St. John manufactures high quality, luxury women's ready to wear. Jackets are frequently priced at over $1000
Focused differentiation
Zephyr paintball offers inexpensive equipment to those interested in playing paintball
Focused low cost
Apple opened stores to sell the computers and other electronic devices it makes
Forward vertical integration
Pier 1 imports: their structure helps them develop strong capabilities in key organizational tasks
Functional
McDonald's: their structure addresses the fact that there are important differences in what customers in one country like versus what customers in a different country like
Geographic
Coke buys a company that makes artificial sweetener that it will use to produce its sugar free beverages
Backward vertical integration
McDonalds buys chicken ranches to provide eggs to its restaurants
Backward vertical integration
Nike invests it profits into its sportswear product development
Concentration in a single industry
Jason's career has been meteoric because he is constantly able to come up with new, original, novel ideas. Top managers wish they had many more employees with this ability
Creativity
Gondwona LLC: has noticed that productivity and performance are highest when individuals from different departments work together throughout the design, production, and rollout stages of new product development
Cross functional teams
For domestic or regional airlines or routes, there is always the option of taking a car, bus or train. This describes which of Porter's Five Competing Forces?
threats of substitution