NBE Funeral Service Admin 1-40

A former astronaut passes away at the age of 91. He is a veteran of the U.S. Navy. He passed away in an assisted living facility of a blood infection due to pneumonia. The family wants him to be buried at sea (Full Body). The funeral home takes the gentleman into their care and, after the proper permits are signed, embalms the remains. He is dressed in his NASA flight suit for the funeral. The family holds a public visitation and a funeral in the local funeral home in Michigan. His casket, when prepared for burial at sea must have __________ of additional weight added. A. 100 lbs B. 150 lbs C. 200 lbs D. 175 lbs

150 lbs

How many holes must be drilled into a casket to prepare it for burial at sea? A. 20 3 inch B. 20 2 inch C. 15 2 inch D. 25 1.5 inch

20 2 inch

Intact burials at sea must take place at least ________ nautical miles offshore in water that is at least ________ ft. deep. A. 20 1000 B. 3 600 C. 5 250 D. 10 800

3 600

The banding requirement for caskets for intact burial at sea (at least 3/4 inch bands): A. 6 B. 8 C. 3 D. 2

6

Retired Army Captain Kathy Green served in the US Army reserves as a nurse. She passed away last Thursday at age of 78 as a result of a myocardial infarction. Her family brought the necessary information to inter her in the National Cemetery but first there was to be a 2 hour open casket public visitation in the Lutheran Church prior to the funeral service. What form should the responsible party have signed permitting this public visitation to occur. A. Vital Statistics form B. Authorization to Embalm C. DD214 D. Assignment of proceeds

Authorization to Embalm

College Mortuary is very concerned with the way families who telephone the funeral home are treated by answering service personnel as well as the secretary's arrangers and attendants who might answer the Funeral Home Telephone. The Mortuary trains all new employees on the proper etiquette of answering the phone, keeping in mind that the phone is often the first contact information as well as sensitivity and compassion. What is the best way to answer the phone at College Mortuary? A. College Mortuary, this is Donna Backhaus, may help you? B. Good evening College Mortuary C. College Mortuary - Good Morning How may we help you? D. Happy Holidays College Mortuary, how may I help you?

College Mortuary, this is Donna Backhaus, may help you?

In order to arrange for military benefits and honors for an honorably discharged deceased veteran, what document is important for the funeral home to have a copy of: A. SSA 721 B. Form 27-2008 C. DD 214 D. the deceased's will

DD 214

Who must be notified within 30 days of any disposition at sea: A. NASA B. NOAA C. OSHA D. EPA

EPA

A type of pre-need arrangement that means the funeral home applied the amount already paid, plus accruals to the balance due. The cost of the funeral, however, will be whatever the current price is for service and merchandise. A. Non-guranteed B. Post-need C. Guaranteed D. Pre-Planned

Non-guranteed

John Jones, an only son, comes to College Funeral Home to make arrangements for his dad. His mother passed 10 years ago and used the same funeral home. John sits down with FD Gary and looks over the plans. He agrees to proceed with his father's stated wishes. At the end of the at-need conference, FD Gary presents him with a contract for $6,500. The son is astonished. He thought his father has taken care of everything. John executed what type of pre-need wishes: A. Pre-planned B. At need C. Contemporary D. Pre-funded

Pre-planned

Mr. Floyd Miller passed away and your funeral home was called to take care of his final disposition. While getting acquainted with the family, you find out that ever since he was kid, he wanted to drive a train. He was fascinated by trains as a young boy and had an extensive model train collection. He worked for 30 years for Southern Pacific railroad in Phoenix. When discussing funeral and financial arrangements, what funds may likely to be used to apply to his funeral expenses. A. Railroad Retirement B. Veterans Administration C. Social Security D. AARP

Railroad Retirement

When removing a body from a hospital or nursing home, what document must the funeral personnel be sure to obtain, as it must be filed with the Maricopa County Department of Vital A. cremation authorization form B. Temporary loading permit C. burial transit permit D. Remains Release form

Remains Release form

Application for lump sum death benefit: A. Form 40-1330 B. Form 21-530 C. SSA 8 D. SSA 721

SSA 8

Where does a funeral home likely go to pick up a US Flag for burial purposes? A. United Parcel Services B. US Post Office C. The local cemetery D. Social Security

US Post Office

What does VSIMS stand for? A. Very Specific information for Mortuary Standards B. Vital Statistics Information Management System C. Vital Statistics Important for Mortuary Science D. Vital Statistics Information Mortuary System

Vital Statistics Information Management System

Which of the following is/are some purpose(s) for a death certificate:1. shows cause of death for research purposes2. a permanent statistical record of the deceased3. need it to settle legal and/or financial affairs4. needed for governmental benefits A. 1 only B. all of the above C. 1, 2 and 3 D. 4 only

all of the above

A time set aside for family and friends to pay respects to the deceased and greet the family before the funeral. A. calling hours B. wake C. all of these D. visitation

all of these

College Mortuary receives a first call. Which of the following can be used as transfer vehicles (or vehicles generally used for transporting the uncasketed dead human body from the place of death to the mortuary): A. SUV B. all of these can be used C. Van D. Funeral Coach

all of these can be used

The term applied to the completing of the service and financial details of a funeral. A. first call B. aftercare C. arrangement conference D. clergy record

arrangement conference

This is issued upon the filing of a completed death certificate with the proper agency. It is a legal authority to allow the funeral director to transport and/or dispose of a dead human body. A. statement of funeral goods and services selected B. burial transit permit C. cremation authorization form D. paid in full funeral bill

burial transit permit

Another term for a funeral procession is a: A. protege B. cortege C. corsage D. triage

cortege

Death certificates must be reviewed and signed by the Office of the Medical Examiner under what circumstances? A. entombment B. burial C. removal D. cremation

cremation

In a typical arrangement conference, after establishing a relationship with the family, fulfilling FTC requirements, discussing the deceased's life history, the funeral director begins to take down statistical information for what important document: A. embalming case report B. insurance certificate C. interment certificate D. death certificate

death certificate

A newspaper notice simply stating the name of the deceased. Dates of birth and death and the location of services. A. eulogy B. advertisement C. death notice D. obituary

death notice

"On behalf of the family, we would like to thank all of you for your love, support and attendance here today. We than (Reverend, Father, Pastor, Bishop) for conducting the service and for his/her comforting remarks. We thank those of you that sent these beautiful floral arrangements for the family to enjoy. This concludes the funeral service for (Name). May God bless his/her memory." This could be an example of a ___________. A. dismissal B. final commendation C. dedication D. prelude

dismissal

An announcement of death in a newspaper that has a biological sketch of the deceased person's life, listing occupation, organizational affiliations and notable accomplishments, sometimes with a photograph: A. obituary B. prayer card C. death notice D. eulogy

obituary

The picture that accompanies this exam is an example of a(n): A. death notice B. first call forms C. funeral folders D. orbituary

orbituary

Arrangements made in advance of need: A. at-need B. pre-need C. acute need D. after-need

pre-need

To relieve family of the burden of making arrangements in a time of acute grief; ensure that personal wishes are known; to relieve survivors of financial burden; and to reduce assets for Medicaid eligibility are some of the reasons why people choose to make __________ arrangements. A. aftercare B. retirement C. medical D. pre-need funeral

pre-need funeral

When Mr. and Mrs. Smith called at College funeral home to pay respects and greet the family of Bob White, the attendant ushered them to a stand where they could register their attendance in writing as a keepsake for the family of who attended services. They likely signed a/an: A. register book B. Spiritual Bouquet Cards C. chart of accounts D. mass card

register book

Which one of the following is NOT eligible for burial at sea: A. US Citizens who by notable service or outstanding contributions to the United States B. teachers of mortuary science C. members of the US Coast Guard D. members and former members of the uniformed services

teachers of mortuary science

You all have been embalming at various facilities by now and witnessed the varied condition of the deceased. In addition to the name of the deceased, time of death, the address of the facility, the next of kin name and contact information and the name of the physician to sign the death certificate, in this day and age what is likely the next most important bit of information needed to staff the removal properly? A. the expected time the family will leave the facility B. the phone number for security C. the weight of the deceased D. the date of the funeral service

the weight of the deceased

The collection, tabulation and interpretation of data concerning, birth, marriage, divorce, sickness and death: A. authorization B. vital statistics C. cortege D. revocable contract

vital statistics

A Veteran's Application for Burial Benefits is: A. Form 86-75309 B. Form 21-530 C. Form 40-0247 D. SSA 721

Form 21-530

If the family of a military veteran wants to order an upright head stone for his grave at Mountain View Cemetery, what form must the funeral director and family complete. A. Form 27-2008 B. Form 40-0247 C. Form 40-1330 D. none of these

Form 40-1330

This is a very important document, necessary and vital for an embalmer to complete. A family that Embalmer Rachel served last year has filed a complaint against her and the Hansen Mortuaries with the Arizona State Board of Funeral Directors and Embalmers saying their mother looked grossly swollen during her visitation. She had died of a heart attack. In order to answer the complaint, Embalmer Rachel would look up the file and look in the service folder and produce a copy of the ___________________ for the board members to review. Of course she was not at fault and performed her embalming operation in accordance with case analysis and standard embalming practice. A. burial permit B. first call form C. embalming report D. funeral contract

embalming report

Pre-need trust accounts made between a purchaser, a funeral home and a bank, create what type of responsibility for the Funeral Home? A. fiduciary B. contrary C. mental D. physical

fiduciary

Checking the parking lot for debris or hazards, adjusting the building temperature, cleaning the bathrooms, replacing boxes of Kleenex, positioning the flower arrangements, arranging the seating, attending the guestbook, playing the music and video tribute and looking after the family. These are all the duties of a: A. valet B. florist C. funeral attendant D. cemetery sexton

funeral attendant

While planning the funeral Mass for her husband, Mrs. O'Malley paid $200 to the church, $200 to the priest, $100 to the Deacon, $150 to the pianist/organist and $200 to the soloist. These were added to her funeral bill and the funeral home took care of these payments on her behalf. What are these payments called? A. honorariums B. columbarium C. tips D. accounts

honorariums

An arrangement with a funeral home in advance of need that cannot be terminated or cancelled by the purchaser: A. guaranteed B. non-guaranteed C. irrevocable D. revocable

irrevocable