NEWW MNGMT
Which of the following is NOT a self-affirmation?
"I am right, and I can do it the way I please."
When it comes to learning from failure in the innovation process, Pixar President Ed Catmull said,
"Mistakes are inevitable consequence of doing something new and should be seen as valuable."
\Which of the following is the best statement of performance feedback?
"Your last report contained seven errors which I think you could improve."
After you start a new job, how can you assess whether you are a fit?
. Ask yourself, why did I take this job and what are my career expectations?
tend to have a narrow span of control, whereas _____ have a wide span of control.
. Presidents; first-line supervisors
Ski Safety sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors, which offer a larger line of more expensive products and focus on broader markets. Ski Safety is pursuing a ____ strategy
. cost-focus
In 2003, Myspace launched a social networking website offering an interactive, user-submitted network of friends, personal profiles, blogs, groups, photos, music, and videos. Myspace was the largest social networking site in the world, from 2005 to 2009. Recently, it was purchased by Specific Media, an online platform where music fans can interact with their favorite entertainers, listen to music, watch videos, share and discover cool stuff and just connect. Which of the following describes Specific Media's strategy?
. growth
Marlene works in a manufacturing facility, Carz Parts. Throughout the building there were posters and calendars of a sexually explicit nature, making Marlene very uncomfortable. Carz Parts
. has a hostile work environment.
Employees are likely to see an adaptive change as
. least threatening.
When workers perceive they are being treated fairly on the job, they are most likely to
. support organizational change.
A feedback technique in which an employee is appraised by her boss, peers, subordinates, and possibly clients is called a(n) __________ appraisal.
360-degree appraisal.
is another term for a defensive strategy.
A retrenchment strategy
Which of the following is a good suggestion for managers when conducting interviews?
After the interview, write a short report with a quantitative score of the candidate's qualifications.
Which law restricts mandatory retirement?
Age Discrimination in Employment Act of 1967
Lacey has a degenerative eye disease that is causing her to gradually lose her eyesight. When Lacey asked her employer, Ideal Accessories, to purchase a low-vision computer for her use at work, she was fired. Ideal Accessories has violated the
Americans with Disabilities Act (ADA).
Online retailer Amazon relies heavily on a hierarchy culture to manage its vast and complex shipping processes. ___________ are part of Amazon's hierarchy culture.
An internal focus and valuing stability and control
is the extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them.
Autonomy
Eriq and Steven, owners of Happy Times Ice Cream Shoppe, do not have a formal policy about dress code and work procedures because they see their company as a family place that provides enjoyable work. Eriq and Steven believe that if you treat employees like family, the company will do well and grow. _____ are the core beliefs that represent the core values of Happy Times Ice Cream Shoppe's culture.
Basic assumptions
________ is a state of emotional, mental, and even physical exhaustion, expressed as listlessness, indifference, or frustration.
Burnout
Some say the office culture today has become "too nice." Which statement would not be heard in that type of setting?
Can you believe that the boss expects us to stay late and does not even ask."
________ is the personality dimension that describes how achievement-oriented and persistent a person is.
Conscientiousness
Tim has recently been laid off from his job. He was the one in his family who took care of health insurance. Which law will help him to continue to provide care for his family?
Consolidated Omnibus Budget Reconciliation Act
The essence of self-management is understanding who you are, what you want in life, what you want to accomplish during your life-long journey, and then making it all happen. This pursuit of your dreams or goals is what drives the self-motivation employers are looking for. How will you apply the principles of self-management on a daily basis?
Create a to-do list for accomplishing your goals.
______ refers to customers becoming segmented into smaller and more specialized groups responding to more narrowly targeted commercial messages.
Demassification
Gray, a supervisor, is known by her managers to be sharp in her decisions and has a good track record of meeting her goals; Gray is a(n) ____ manager.
Effective
________ is the tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in.
Fundamental attribution bias
Which of the following is an effective way to deal with change and innovation?
Have the courage to follow your ideas.
Dimitri likes when his employees retweet his posts, when customers comment on his feeds on the business Facebook page, and when Yelp reviews state how wonderful the business is doing since he took over. How would you describe Dimitri's motivation?
He has a need for power.
Which of the following is NOT an example of an incentive?
Holding an annual company picnic.
________ capital is the economic or productive potential of employee knowledge and actions.
Human
includes the activities managers perform to plan for, attract, develop, and retain an effective workforce.
Human resource management
How do you know if a company fosters an innovative culture and climate?
It allows for experimentation, failure, and risk taking.
What is the benefit of a manager being evaluated by his or her subordinates?
It can be helpful for goal setting and personal growth.
How does an applicant tracking system aid an HR manager?
It can match key words on incoming résumés with key words in the job description.
How is artificial intelligence changing the recruiting process?
It can schedule interviews, screen and rank candidates, and administer ability tests.
Why is the feedback loop important?
It monitors progress so that corrective action can take place.
________ is the process of building into a job such motivating factors as recognition and achievement.
Job enrichment
________ is the extent to which employees have positive or negative feelings about various aspects of their work.
Job satisfaction
Krystal works in the cosmetic industry. She is tasked with creating new perfumes, colognes, and lipstick colors annually. Her daughter has asked her to come to her school and present at career day, as she thinks what her mom does is cool and fun. How will Krystal describe what her mom does?
Krystal will say she is a product innovator.
are organizations of employees formed to protect and advance their members' interests by bargaining with management over job-related issues.
Labor unions
is the debilitating lack of faith in your ability to control your environment.
Learned helplessness
During a meeting, Tyrone, a branch manager for Fishers Credit Union, pointed to the corporate organization chart on the wall. Tyrone remarked that "These people provide advice, recommendations, and research for us, and they are indicated with a dotted line. Leona (our CEO) and the vice presidents of our organization are up here, indicated on the organization chart by a solid line vertical line." _______ are indicated on the organization chart by a solid line, and ______ are indicated by a dotted line.
Line managers; staff personnel
McClelland's need for achievement corresponds most closely to
Maslow's self-actualization needs.
Which generation is the largest adult generation in the United States?
Millennials
is(are) included in strategic control.
Monitoring the execution of strategy and making adjustments, if necessary,
Which of the following is NOT part of the strategic human resource management process?
Negotiate employment contracts.
Which example best describes the benefits of OD?
OD is used with employees dealing with stress that comes from revitalizing an organization or adapting to a merger
are the rituals and ceremonies of a company, as well as the manner of dress, awards, myths and stories told about a company.
Observable artifacts of organizational culture
Orchid spa has spent the last year focusing on reducing absenteeism and turnover. It is critical to the business that clients are able to see the same massage therapist or skin specialist every time they come. Which of the following strategies do you think they should try?
Offer employee benefits, such as flexible work hours.
________ programs help employees integrate and transition to a new job.
Onboarding
Dionne wants to post a vacancy as an internal only posting. Her manager, Ty, cautions her about only posting internally, as the benefits do not always outweigh the challenges. Which of the following might be a challenge that Ty is referring to?
Once that job is filled, it will create a new vacancy that Dionne will have to fill.
________ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is.
Openness to experience
At XYZ Manufacturing, employees work together to achieve the company goals and purposes. XYZ Manufacturing is a(n)
Organization.
s the extent to which an employee identifies with an organization and is committed to its goals.
Organizational commitment
_____________ is the set of techniques used for implementing planned change to make people and organizations more effective.
Organizational development
How are offshore suppliers changing the way U.S. companies work?
Other countries have employees willing to work twice as hard for half the pay.
is the process of interpreting and understanding one's environment.
Perception
What is the final step in the strategic human resource management process?
Perform appraisals of people.
consists of stable psychological traits and behavioral attributes that give a person his or her identity
Personality
is at the center of the diversity wheel.
Personality
_is the use of desirable consequences to strengthen a particular behavior.
Positive reinforcement
is the use of desirable consequences to strengthen a particular behavior.
Positive reinforcement
________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.
Self-management
Which of the following statements about sexual harassment is true?
Sexual harassment can occur between people of the same sex.
During a managers meeting, Maritza rolled her eyes three times, made a cynical remark, and slammed her notebook down on the table. How would you describe Maritza?
She is a stink bomb thrower.
_ capital is the economic or productive potential of strong, trusting, and cooperative relationships. This type of capital can help you land a job; a national survey of recruiters revealed that 74 percent had found the highest-quality applicants through employee referrals.
Social
Suppose a soft-drink company, Soda Pops, is conducting a force-field analysis to determine which forces could facilitate a proposed change (the introduction of a new black cherry soda) and which forces could act against it. Which of the following would Soda Pops consider a counterthruster?
Soda Pops has never been able to gain any significant market share outside of the Northwest.
In 2009 and 2010 Toyota had to recall millions of automobiles due to uncontrollable acceleration. This recall forced upper-level management to rethink many things. For example, Toyota had become too focused on profits. As a business coach, where would you recommend Toyota begin?
Step 3: Formulate the grand strategy.
________ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.
Stress
________ occurs when we form an impression of an individual based on a single trait.
The halo effect
Which of the following diversity issues is true in the U.S. workforce?
The median age of the American worker is increasing.
________ is the tendency to remember recent information better than earlier information.
The recency effect
When confronted with pressure, which of the following is true of people with high self-esteem?
They become egotistical and boastful.
at Haptic Manufacturing, all employees are required to take safety training every six months. The top executives understand the importance of the training but also know that putting all employees through the training every six months is down time for the plant. They have devised a way to have all employees take the training that will keep the plant fully operational and compliant with the training requirement. How do you think they solved the problem?
They created microtrainings which could be done on breaks.
The human resource manager at Creative Minds Inc. has just calculated that the employee absenteeism rate for 2017 is 18 percent higher than it was in 2016, and the turnover rate increased 20 percent over the same time period. Which of the following is NOT an option she should consider for improving the situation?
Wait until 2018 and see what the turnover rate is at the end of that year.
Corey wants to reorganize the company. Currently there are HR units at each plant, fiscal units at each plant, and purchasing units at each plant. He feels that by bringing all of those key functions together in one location and deploying them to the plants only when needed, he will save money and also create consistency. Is Corey correct?
Yes, because the company will need fewer employees in these units, saving money and allowing for consistency in process.
A press conference was held and a new commissioner was announced by the governor. The acting commissioner was not aware of the change and was not able to make an announcement to staff prior to the press conference. The rumor mill started as soon as the press conference ended that the agency was being dismantled and all the employees would be laid off. Was this a reasonable response to the change?
Yes, because there was surprise and fear of the unknown.
Specialists work together to achieve ________ in a highly integrated organization.
a common goal
A formal chain of command, the standardization of rules and procedures, and the use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving
a common goal through integration.
A hierarchy of authority is ____. Most military organizations are known for having a strong hierarchy of authority.
a control mechanism for making sure the right people do the right things at the right time
Routine tasks and paperwork, as well as jobs that help your subordinates grow, are tasks that
a manager should delegate, according to Edgar Schein.
At Toys and Games, employees know that during the December shopping season they are often required to work different schedules, weekends, and overtime. The December work schedules at Toys and Games is an example of a(n) ______ change because workers have experienced it in the past. (They experience it every December.)
adaptive
Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class?
adverse impact
Sylvester is 57 and his company is downsizing. He knows that his position is one that will be cut so he has started to prepare his resume to look for a new job. Hunter tells him not to bother, as he will not get another job, at least not one that is equivalent to his current job. He tells Sylvester that things have changed since Sylvester went to college and that he couldn't realistically offer too much in the workforce today. Hunter is demonstrating a(n)
age stereotype
According to Herzberg's theory, if employees dislike their jobs, managers should
allow employees to bring their pets to work.
People with ________ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance.
an internal locus of control
A specialist at FedEx who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job
analysis.
According to the law, which of the following is considered an employment test?
any procedure used in the employment selection decision process
People with low self-esteem ________ than those with higher self-esteem.
are more dependent on others
Diego has been hired as a consultant to review a company's contracting and purchasing procedures. He began by reviewing recent contracts that were awarded and ones that the company lost. He also interviewed employees in both units to ascertain if there were any concerns regarding process, work flows, communication, and expectations. Diego learned that the company had a reward system in place for the number of contracts awarded and bonuses for higher amount contracts. Diego recommended a new system that rewarded contracts that benefitted the company's mission, regardless of financial amount. How was Diego applying the systems model of change?
as a diagnostic framework
With a modular structure, a firm _____. An example of the modular structure is the massive 787 Dreamliner project, in which Boeing contracted with many suppliers, each responsible for one component or assembly, which were then integrated to make the aircraft.
assembles pieces that are provided by outside contractors to build a product
Lester, a chef and owner of Green Lantern, a popular restaurant, is always visiting his competitors to observe how they are doing things in their restaurants. He told one of his managers, "I eat dinner at a lot of restaurants because I want to know what is going on. I am always concerned that one of our competitors will surprise us with a new service or menu item, like ours but better." In which activity is Lester engaging?
assessing current reality
Which of the following is NOT one of the five steps in the learning and development process?
attendance
Well-being is the combined impact of all of the following EXCEPT
attitude
Well-being is the combined impact of all of the following EXCEPT
attitude.
Bekah, the manager of Fit and Trim Nutrition Services, was telling her new nutritionist that "I have many decisions to make in a day, and as the manager, during the course of a week, I have to give orders to most of the 35 employees. Then there is my budget and the clinic's resources, which I oversee." Bekah's _______ gives her the right to make decisions, give orders, and utilize resources.
authority
Which of the following is NOT a contingency factor in the job characteristics model?
autonomy
As the winter holiday season was approaching, Margie decided to give each team a window display or an indoor display to decorate. She gave minimal instructions about how to do the displays but was firm on the deadline and also explained that it was not a competition. Margie really wanted the different teams throughout the store to have fun and get in the spirit. Margie was trying to instill
autonomy.
Justyne supervises several employees who seem to have low self-efficacy. To improve this situation, she should do all the following EXCEPT
avoid rewarding small successes.
The interdisciplinary field of organizational ________ tries to explain and predict workplace behavior to help managers better lead and motivate others.
behavior
The type of performance appraisal that judges specific, observable aspects of performance like being on time for work is a(n) ______ appraisal.
behavioral
During a(n) _______________, Marcia asked Joaquim to tell her about the actions he took to overcome some sort of adversity.
behavioral description interview
The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.
behavioral or intentional
The BCG matrix is a means of evaluating strategic business units on the basis of their
business growth rates and share of the market.
Darrell makes many mistakes in the accounting system because he does not understand the language and has found the manuals confusing. Gerald makes mistakes because he rushes. This is an example of
casual attribution.
Typhanie, a customer service representative with WestComm Wireless Services, was asked by one of her customers if WestComm would be interested in joining the chamber of commerce to meet potential customers and increase its contacts in the local business community. Typhanie believes this is a very good idea and approached her manager, Deondre, about becoming a chamber member. Deondre said to Typhanie, "Because the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." WestComm is an example of an organization with
centralized authority.
A _______ often puts organizational development into practice.
change agent
What does a manager who is desiring change NOT have control over?
change agents
David decided to start running each night as soon as work ended before heading home. He has found that it has helped him to be more attentive to his family when he gets home, and it has made him feel better about his work day. What is he working on?
channeling his emotions
Strategy formulation is the process of
choosing among different strategies and altering them to best fit the organization's needs.
Using self-determination theory to motivate employees at Cloud Space, a data storage company, the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." The vice chair is fulfilling her employees' ________ needs.
competence
Organizations using a matrix structure
contain two command structures, in which some people report to two bosses.
Which of the following includes self-efficacy, self-esteem, locus of control, and emotional stability?
core self-evaluations
Typically the_________ clause in a union contract is tied to the U.S. Bureau of Labor Statistics' consumer price index (CPI).
cost-of-living adjustment (COLA)
Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of
counterproductive work behaviors.
As an OD consultant, Mika is designing a survey of employee attitudes to be given to workers at Hope Urgent Care, a provider of emergency-care services in a low-income neighborhood. In collecting this information, Mika is conducting the ______ stage of OD.
diagnosis
According to Lawrence and Lorsch, the stability of an organization's environment determines the degree of
differentiation and efficiency needed.
After being referred by a friend, Hedyeh attended a job interview. She didn't feel it went well, but she was surprised when her friend told her the boss didn't like that Hedyeh had worn her hijab, a traditional headscarf worn by Muslim women. The boss told a coworker after the interview, "Our customers prefer working with Christians." Hedyeh is a victim of
discrimination.
If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred?
disparate treatment
Value Products is an organization that operates several companies that market food products, restaurant equipment, and paper and plastic products, and it even has a division that counsels restaurant owners, helping them launch new restaurants successfully. Value Products is pursuing a _____ strategy.
diversification
When using punishment, a manager should
do it in conjunction with positive reinforcement.
The risk of "wrongful termination" lawsuits is reduced with careful
documentation.
At what point during development are our values set?
early teens
Making formal statements, engaging in rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to
effect corporate change.
People high in ________ are responsive to others' social and interpersonal cues.
emotional intelligence
Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?
emotional stability
Which of the following is NOT a way to encourage and foster innovation?
emphasizing processes and tools
A(n) ________ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.
employee engagement
Which of the following is the most effective source of new employees?
employee referrals
Andrea, a sales associate in the fine china department of the David's Department Store, reports to Chris, the home furnishings department manager. This morning, Chris asked Andrea to change the price tags on the crystal wine glasses. While working on this task, Pietro, the bedding department manager, told Andrea that he wanted her to unload some comforters. To solve this conflict, Andrea turns to the principle of unity of command under which
employees should report to no more than one manager.
Which of the following factors increases an organization's ability to innovate?
employees who possess intrinsic motivation
During Lewin's refreezing stage, managers should
encourage and reinforce the desired change in the employees.
Bryan Barry suggests that to keep a strategic plan on track, organizations should
engage people, keep it simple, stay focused, and keep moving.
Job ________ is the opposite of
enlargement; scientific management
Ethan's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits, two tasks previously done by the accounting manager. This increase in responsibility would best be described as job
enrichment.
_ theory is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships.
equity
Content perspectives, also known as need-based perspectives, include all except which one of the following theories?
equity theory
Hewlett-Packard founders David Packard and William Hewlett strived to create a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company. Individual responsibility and the importance of innovation are
espoused values.
In order, the steps of the strategic-management process are
establish the mission, vision, and values statements; assess the current reality; formulate the grand strategy; implement the strategy; and maintain strategic control.
According to Maslow, the need for status, reputation, and recognition is part of a person's ________ needs.
esteem
Organizational dimensions, the outer layer of the diversity wheel, include all of the following EXCEPT
ethnicity.
Armando, CEO of a successful medical supply company, is constantly reading press releases, ads, and news articles about his competition. He regularly checks information about new competitive products and visits trade shows to study his competition. Armando is involved in
evaluating opportunities.
A year after she assisted Interior Heating and Lighting in making changes to an employee incentive plan, Coral, an OD consultant, is visiting the company to determine if the changes were helpful. Coral will compare sales and turnover data from the last three years to the current year. Coral is in the ______ stage of the OD process.
evaluation
Hannah, an HR manager for Accurate Steel Cutters, had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents on the shop floor. In which step of the learning and development process is Hannah engaged?
evaluation
Global CEOs desire ______ even more than profit growth, stimulating innovation, customer loyalty, and finding qualified employees.
excellence in execution
Global CEOs desire ______ even more than profit growth, stimulating innovation, customer loyalty, and finding qualified employees. Bryan Barry suggests that to keep a strategic plan on track, organizations should
excellence in execution
After struggling with the accounting training, Aaron is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Aaron is low on the ________ element of expectancy theory.
expectancy
The theory under which people make the choice that promises them the greatest reward if they think they can get it is ________ theory.
expectancy theory.
Espoused values are _____. For example, Hewlett-Packard stresses the "HP Way," a collegial, egalitarian culture that gave as much authority and job security to employees as possible.
explicitly stated values and norms preferred by an organization
It has been two years since any employee has received a bonus at Cloud9, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied
extinction.
Della, the sales manager, just informed her sales team that all sales in March will earn an extra 5 percent commission. The team gets right to work, being motivated by a(n)
extrinsic reward.
The Platinum Platform, in Dubuque, Iowa, sells high-quality, unique bedding that is a real value to upscale homes in the area. No other company in its local area markets bedding of such quality and value. By offering this type of product, The Platinum Platform is utilizing a _____ strategy.
focused-differentiation
Salon Products recently introduced a new all-natural shampoo. Logan, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Logan should
foster an innovative culture and climate that permits experimentation, risk taking, and failure.
Simply You has a president, vice president of marketing, and vice president of finance, each with their own departments under them. This is an example of which organizational structure?
functional
Grandma's Bakery wants to begin selling gluten-free products and vegan products. The C-Suite executives have made the decision and are now wanting the change implemented. Whose planning will move this from the decision level into production?
functional managers
Because the production division at Ricklin's Fences is $10,000 below budget due to process improvements, this year 25 percent of the savings will be returned to the division to spend as desired as a form of
gainsharing.
Which of the following is a career readiness competency desired by employers?
generalized self-efficacy
During Lewin's changing stage, managers should
give employees new information, perspectives, and models for behavior.
The best type of performance appraisal involves
giving employees continuous, real-time coaching, feedback, and solutions.
Which of the following is a process perspective on motivation?
goal-setting theory
Growth, stability, and defensive strategies are common
grand strategies.
Global Market has decided to increase its market share by hiring a marketing rep to visit businesses in the area and invite their employees to shop at Global Market and attend monthly health events that take place at Global Market stores. Each of the individual stores has hired two new employees to handle the anticipated increase in customer traffic. Global Market is using a _____ strategy.
growth
PC's & More has shifted to sales and service of laptops and PCs, where it has the potential to triple the number of its customers. The company is no longer offering repairs on older types of office equipment because the demand for service on this equipment is low, and profits in that part of the business have dropped significantly. PC's & More is implementing a _____ strategy.
growth
in 2003, Myspace launched a social networking website offering an interactive, user-submitted network of friends, personal profiles, blogs, groups, photos, music, and videos. Myspace was the largest social networking site in the world, from 2005 to 2009. Recently, it was purchased by Specific Media, an online platform where music fans can interact with their favorite entertainers, listen to music, watch videos, share and discover cool stuff and just connect. Which of the following describes Specific Media's strategy?
growth
With a hollow structure, the organization
has a central core of key functions and outsources others to vendors who are less expensive or faster.
For managers, the importance of Maslow's contribution is that he showed that workers
have needs beyond that of just earning a paycheck.
Even when he started his first job, Dewayne was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Dewayne probably has a
high need for power.
Matthias wants to change the reward system to be more team-focused and less individual-focused. He has met with managers at each level, put out an e-mail blast to all employees so no one would be expecting the employee of the month announcement, and he posted the criteria that would be evaluated by a team for the reward. He thought he had covered all of his bases, so when he received an anonymous e-mail from an upset employee about the change, he was caught off guard. What did Matthias NOT realize would be an impact of the change?
how any change he made would have an impact across the entire organization
Clay met with his supervisor, Suri, to discuss that he was being given the same bonus as everyone else on his team at the end of each year, even though he had a Master's degree, took on extra and more difficult projects, and finished well ahead of given deadlines. Because Suri is not able to change the bonus, she can expect Clay to respond in all of the following ways EXCEPT
ignoring his feeling of resentment.
Research has shown that four-year-old African-American boys are suspended and expelled more often than any other race or gender, regardless of the race of the teacher. The reasons most often given are that they just can't sit still and control their bodies. This is an example of
implicit bias.
Which of the following is NOT one of the primary uses of OD?
improving recruitment
Where will you find the great majority of union workers?
in the public sector
Research shows that simplified jobs lead to all the following EXCEPT
increased productivity.
Which of the following is NOT a supertrend shaping the future of business?
information becoming a competitive advantage
Fresh and Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, and it is an example of __________ change.
innovative
Merchants Credit Union has decided that tellers must rotate through a new weekend shift on Saturday afternoons because several of its financial competitors have recently begun to offer additional hours to customers. Merchants Credit Union is implementing a(n) ______ change.
innovative
South Beach Insurance is about to begin using a program that will change the way its adjusters settle insurance claims. Adjusters will be able to complete an adjustment and issue a check right at the scene of the accident. Although employees are uncertain that the new system will work, other insurance agencies have been successful with this approach. At South Beach Insurance, the new program represents ________ change.
innovative
At his review last year, Lucas was promised a 20 percent raise if he met his production goals. Raises were included in today's paychecks, and although Lucas has met all of his goals, he received only a cost-of-living raise. In the future, Lucas' ________ will probably be
instrumentality; low
The nutritionists, chefs, and taste testers who work for Healthy Foods, an organization that creates health foods that taste good and are good for you, work together for a common goal of ending obesity and diabetes. This shows how Healthy Foods uses _______ in its organization.
integration
Tech company ITOpportunity has a clan culture; employees have generous perks and are empowered to participate in a way in the company that is fun. The end results are profitability and an enviably low 2 percent turnover rate. A clan culture has a(n)
internal focus and values flexibility.
If you have a(n) ________, you believe you control your own destiny.
internal locus of control
Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n) ________ locus of control and would rate high on the ________ dimension of personality.
internal; conscientiousness
According to Herzberg, which of the following is an example of a hygiene factor?
interpersonal relationships
Peyton's management professor just told her class that the final exam is optional for students like Peyton who currently have an A. Peyton decides to take the exam anyway because she likes the subject and wants to master the material. Peyton is motivated to take the exam by a(n)
intrinsic reward.
Sylvia had been working as an executive assistant to the president for nearly 25 years, so when she retired, no one had a good idea of all that her job entailed. Before Sylvia retired, Meaghan sat with her for two weeks to observe her duties and ask her to explain all the functions she performs as executive assistant to the president. Meaghan was performing a(n)
job analysis.
Which of the following activities will impact human capital?
lack of sleep
Which type of goal is better for jobs that require creativity and taking a problem-solving approach?
learning goal
Employees are likely to see an adaptive change as
least threatening.
Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics EXCEPT
little or no feedback.
Alicia really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Alicia has
low job satisfaction.
Which of the following is an inside force for change?
low productivity and turnover
Lexie, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. On which of the following internal forces is Lexie trying to have an impact?
manager's behavior
What does being a manager offer to an employee?
many rewards apart from money and status
Marco, the owner of Spaghetti Factory, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Marco also believes in close supervision of all employees. Spaghetti Factory is a(n) _______ organization.
mechanistic
An innovative change involves ______ complexity, cost, and uncertainty.
moderate
Which of the following criterion is NOT a characteristic of the best incentive plans?
monetary compensation to every employee
According to Herzberg's two-factor theory, only ________ factors can make employees satisfied with their jobs.
motivating
A manager must consider fairness, __________, and others' resentments in considering a promotion of an employee.
nondiscrimination
Organizations that are formed to offer services to clients and not make a profit are ____, whereas, ________ are those organizations that are formed to make money, or profits, by offering products or services.
nonprofit organizations; for-profit organizations
Organizational design is concerned with an organization developing
optimal structures of accountability and responsibility to execute its strategies
The two cofounders of Impact Technology, a data-storage firm in Research Triangle Park, North Carolina, were feuding with each other because one founder couldn't stick to his decisions, which drove the other founder crazy. Who should work with the warring executives in separate sessions to solve the problem?
organizational behavior specialist
An employee's ________ behavior helps the employee exceed the work-role requirements for the job.
organizational citizenship
Stark Industries was just rated number one for job satisfaction on a survey compiled by an outside entity. The report cited that employees at Stark Industries had a strong ________ and reported low levels of
organizational commitment; perceived stress
Will, the owner of Will's Landscaping, was talking to a visitor in his office, telling her that "We are a fun-loving group that believes in teamwork and a family atmosphere at work, which significantly affects our work outcomes. Plus, we do things together outside of work. This is the 'social glue' that binds the members of our company together." Will was referring to his company's
organizational culture.
Richard, the store manager at an Old Navy outlet, was speaking with Brescia, his new assistant manager, about the store's system of job relationships; he also explained whom she will report to and who will report to her. Richard said, "This system is one of the things that motivates our employees to work together to achieve our company's goals." Richard was telling Brescia about the store's
organizational structure.
Armando has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. Armando is being paid on a ________ compensation plan.
pay-for-performance
Monique is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Monique is expressing what type of need for power?
personal
The Myers-Briggs Type Indicator is a(n) ______ test.
personality
Which of the following is NOT a component of an innovation system?
philanthropic strategies
Maslow's levels of needs, in order from lowest (most basic) to highest level, are
physiological, safety, love, esteem, and self-actualization.
According to the acquired needs theory, the desire to influence others is part of the need for
power.
Ashish is always coming up with new ideas and seeking funding to explore them. He sees opportunities in the marketplace and wants to be the first person to come up with new products and services that customers want. Ashish, a person who is apt to take initiative and persevere to influence the environment, has a(n) ________ personality.
proactive
Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ______ change because Walmart already had a very effective technology tracking system in place before it implemented RFID.
proactive
A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a(n) ______ innovation.
process
A(n) ______ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.
process
The business management department at a local university began posting all assignments and other class materials to a learning management course website instead of creating a packet or printed materials for students to purchase each term. The business management department is implementing a(n) ______ innovation.
process
Meili's employer distributes checks at the end of each quarter, representing an equitable portion of 5 percent of the company's pretax profits for the previous quarter. These are ________checks.
profit sharing
A forecast is a(n)
projection for the future.
To reduce unhealthy stressors in organizations, which of the following would NOT produce favorable results?
provide close, authoritative supervision
A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota, "Well, if this continues in the next 30 days, you'll probably be let go." The supervisor provides an example of
punishment
Iman's manager, using ________, required him to give up his company car because he had missed sales goals for four consecutive quarters.
punishment
A(n) _____ change involves introducing a practice that is new to the industry, such as using drones (rather than delivery trucks) to deliver products to customers.
radically innovative
Beam Satellite Network has decided to offer a one-hour appointment window for customers needing installation or repair of its service, which will require the company to have several technicians on call. Beam hopes this practice will give it an advantage over the competition, none of which have adopted such a practice. Beam Satellite Network is introducing a(n) ______ change.
radically innovative
________ change is made in response to arising problems or opportunities. BP's response to an explosion on a drilling platform in the Gulf of Mexico is an example of this kind of change.
reactive
When Jorge became one of three final candidates for a managerial position with a large pharmaceutical company, the hiring manager scheduled a special meeting with him. The two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jorge appreciated that the hiring manager took the time to provide a(n)
realistic job preview.
The Americans with Disabilities Act requires employers to
reasonably accommodate an individual's disability.
If a manager knows one of her employees has low self-esteem and wishes to enhance it, she should
reinforce the employee's positive attributes and skills.
To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: ________, autonomy, and competence.
relatedness
is the degree to which a test measures the same thing consistently.
reliability.
shay is preparing to go into her meeting with her supervisor, Jill, to discuss her annual evaluation. She knows that there have been a few times this year where she could have performed better and she does not want to get angry in the meeting. Last night and on the ride in this morning, she rehearsed what she anticipated Jill would tell her and what her response would be. Shay was trying to
resist being defensive.
In equity theory, employees are motivated to
resolve feelings of injustice and see fairness in the rewards they expect for task performance.
Which of the following is NOT part VRIO?
resource
Antwan was recently promoted to the position of shift supervisor at If The Shoe Fits, and he is now responsible for making decisions on numerous matters in the store and giving orders to the floor staff. At the same time, Antwan has the obligation to perform the many new tasks assigned to him as a supervisor, such as overseeing the closing work and the cleaning of the store. Antwan's obligations are known as his
responsibility.
Which managers would be at Level 2: Business-Level Strategy?
retail unit managers
Kelsey had a starring role in a film that was shot in her hometown of Baton Rouge, Louisiana. Though the Screen Actors Guild, an actors' union, exists in Louisiana, Kelsey was not required to join it because of the state's ________ law.
right-to-work
Charles has important clients in town who want to have dinner, but his mother has a plumbing leak and has asked him to come over and shut off the water until she can get it fixed tomorrow. Charles is experiencing
role conflict.
After three shuttle accidents in three months, one of which resulted in a critical injury to a driver, Get Around Shuttle drivers received additional training, and the company retrofitted all shuttles with new braking systems. Which of Maslow's needs are addressed by Get Around Shuttle's actions?
safety
Contingency planning is also known as
scenario planning and scenario analysis.
An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better. The accounting firm's tuition-reimbursement policy helps its employees meet their ________ needs.
self-actualization
Next semester Helen is planning to take a sabbatical to go to Sweden and study how they utilize nature to teach preschoolers. It fascinates her to know that the children spend all day outside and not in classrooms. Helen has achieved what level of Maslow's hierarchy?
self-actualization
Boring, tedious jobs generally reduce people's perceptions of their
self-efficacy.
On the first day of class, your teacher walked in and told everyone to look to the left and to the right at the people sitting next to them, because at the end of the semester only one of them would still be in the class with a passing grade. The teacher stated a
self-fulfilling prophecy.
Which of the following dimensions is NOT an example of an external or secondary dimension on the diversity wheel?
seniority
Firms such as Patagonia and Seventh Generation actively collect information about customer preferences and try to address them in their new products. Patagonia and Seventh Generation are actively trying to adapt to
shareholder, customer, and market changes.
Which of the following circumstances is less unlikely to increase the success of OD?
single intervention
In organizational development, what type of interventions is NOT recommended for use?
single interventions
In a SWOT analysis, organizational strengths are
skills and capabilities that give a company advantages in executing its strategies.
"Be all you can be is an example" of a(n)
slogan or saying.
While a moderate amount of stress can have some health and behavioral benefits, excess stress can reveal itself in all of the following ways EXCEPT
slurred speech.
Which of the following is an example of a force for change originating outside the organization?
social and political pressures
Which emotional intelligence trait tends to be empathetic?
social awareness
Willis, the produce department manager at Shop More, has eight employees in his department, also known as his _________. All eight of these employees report directly to him.
span of control
In the BCG matrix, _____ are companies that have high growth and high market share, and are definite keepers.
stars
Timothy was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Jade, a Japanese American woman, because he thinks Asians are better at math. Timothy is exhibiting which distortion in perception?
stereotyping
________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.
stereotyping
Many stores today have changed how customers shop. You can go online to buy your groceries, have a store clerk pick them out for you and then either drive up and pick them up or have them delivered. Besides groceries, you can do this with electronics, clothing, shoes, and even pharmaceuticals. How would you describe this change in business practices?
strategic implementation
With small businesses in very competitive industries, small differences in performance may affect that company's survival. In this case, it is worth the effort for the company's managers to implement
strategic planning.
The three key principles of ________ are the creation of a unique and valuable position, trade-offs in competing, and creating a "fit" among activities.
strategic positioning
Many customers shop at All Natural because of the employees' extensive product knowledge. In a SWOT analysis, the employees' high levels of product knowledge are an example of the company's
strengths.
Zoe runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Zoe has made changes to
task identity.
A technician who is responsible for keeping an airport's control tower's electronic equipment in working order has higher ________ than a person welcoming you at a hotel.
task significance
As a maintenance person for the air force, Clint services aircraft engines, which protects the lives and safety of military personnel and increases their ability to conduct missions. Clint's job has a high level of
task significance.
Social media (LinkedIn, Facebook) can make the search for new employees more efficient. The rise of social media is an example of a(n) __________ advancement or force.
technological
The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork. The invention of the machine for making plastic corks is an example of a(n) ______ advancement.
technological
Which of the following is NOT a factor that affects the level of resistance to change?
the gender of the change agent
Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing
the recency effect.
According to Herzberg, which of the following is an example of a motivating factor?
the work itself
Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are the
threats of new entrants and substitute products or services, the bargaining power of suppliers and buyers, and competitive rivalries
Lewin's change model consists of
three stages: unfreezing, changing, and refreezing.
How do employees find out how well they are doing?
through feedback
Why should you practice self-compassion?
to increase your openness to change and reduce your need to be perfect
Which of the following is NOT one of the Big Five personality dimensions?
tolerance for ambiguity
"What shall we do about the problem?" is the question that would most likely be asked during the ______ stage of OD.
treatment or intervention
Lamar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills so the team can function better. He has observed them working together to solve problems and he has shared the latest customer survey results with them. Lamar is conducting the ______ stage of the OD process.
treatment, or intervention
The basic assumption that the picture of the present can be projected into the future is the basis of a
trend analysis.
Kwan has a Master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing
underemployment.
In considering the staffing an organization might need in the future, human resource managers should
understand the organization's vision and strategy in order to hire personnel to support them.
Amazon recently announced that they were raising the minimum wage for all employees to $15 to address the low-wages of its employees. Amazon
understands that employees have a voice in decisions that affect them.
After Dottie's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 75 percent of the time. The most frequently cited reason was customer service. During which stage of Lewin's change model should Dottie provide her employees with this information about the problems with customer service?
unfreezing
Deliver Fast's customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. The drivers have resisted using GPS systems, claiming they know their territories. But managers are now encouraging them to look for the best solution to the increased level of customer complaints. Deliver Fast is in the ________ stage of Lewin's change model.
unfreezing
Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. As part of the __________ stage of change, the nurses' managers try to instill in them the motivation to change, encouraging them to let go of attitudes and behaviors that are resistant to innovation.
unfreezing
The ___________________ clause is the part of the labor-management agreement that states that employees who receive union benefits must join the union, or at least pay dues to it.
union security clause
A(n) ______________ is susceptible to legal attack because some questions may infringe on non-job-related matters such as privacy, diversity, or disability.
unstructured interview
The HR manager told Stella that the company pays the total health insurance costs for a family of four. As a single woman, this benefit did not seem especially important to her right now. Here, Stella is low on the ________ element of expectancy theory.
valence
Four Seasons Lawn and Landscaping provides customers with quality and value, treats others as they want to be treated, and practices open communications with all stakeholders. These are part of their
values statement.
Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?
when large amounts of money are on the line
When would you use a motivating potential score
when using the job characteristics model
When would you use a motivating potential score?
when using the job characteristics model
Porter's competitive strategies of cost leadership and differentiation focus on ____ markets, while the cost-focus and focused-differentiation strategies focus on ____ markets.
wide; narrow
If a person is satisfied with their job, which of the following may NOT be reduced?
workload
Which of the following is NOT one of the four layers of the diversity wheel?
management status
is(are) another way of describing a vertical hierarchy.
A chain of command
Which of the following is an accurate conclusion based on a recent meta-analysis of more than 38,000 organizational units and 616,000 individuals?
Employees have more positive work attitudes when working in organizations with clan cultures.
means that anyone can be dismissed at any time for any reason at all, or for no reason.
Employment at will
theory is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships.
Equity
________ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.
Ethnocentrism
_______ is the process by which a company determines if the intervention made a positive or negative difference.
Evaluation
is the expectation that successful performance of the task will lead to the desired outcome.
Instrumentality
Zora is conducting a performance appraisal for Sam, one of her employees. The company's performance appraisal form asks her to rate Sam's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Zora is using a ________ appraisal system.
BARS
entails job posting, which means placing information about job vacancies and qualifications in places where employees can see them such as on bulletin boards or the company's intranet.
Internal recruiting
Which of the following is an example of a proactive change?
Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.
Which of the following is NOT one of the main ways to reduce cognitive dissonance?
Complete an emotional intelligence assessment.
________ is the set of psychological processes that arouse and direct goal-directed behavior.
Motivation
are the two kinds of spans of control.
Narrow and wide
The ______________ enforce(s) procedures allowing employees to vote to have a union and for collective bargaining.
National Labor Relations Board
Billy has received a mediocre evaluation for the second year in a row. He knows that he has made improvements, but his supervisor just does not seem to notice or in Billy's opinion, care. Billy likes his job and wants to keep it. He listens to what his supervisor says and then his supervisor asks Billy to prepare a written response. Before Billy leaves the room to prepare the response, how should he respond to his supervisor?
He could take deep breaths and then respond nonjudgmentally.
________ is the extent to which people feel secure and unworried.
Emotional stability
is the process of assigning managerial authority and responsibility to lower-level managers and employees.
Delegation
represent(s) all the ways people are unlike and alike.
Diversity
_ is a performance review system in which all employees within a business unit are ranked against one another.
Forced ranking
________ perspectives are theories that try to understand the thought processes by which people decide how to act.
Process
Which of the following is the best statement of a goal?
Reduce production errors by 10 percent by the end of the quarter.
________ theory attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated.
Reinforcement theory
theory attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated.
Reinforcement theory
________ is the extent to which people like or dislike themselves.
Self-esteem
is the extent to which people like or dislike themselves.
Self-esteem
Which of the following is NOT a principal reason to transfer an employee?
The employee is suspected of illegal behavior.
Going Green has begun to offer its employees the option of buying stock in the company as a benefit because they do not offer a retirement package. What employee behavior will Going Green most likely see?
The employees will work hard to make the stock rise, so they can buy more at a cheaper price.
As owner and senior accountant at a tax preparation firm, Ben is changing the work schedule of all employees, including managers and accountants, for the months of March and April, the company's busiest time. He is requiring everyone to work on weekends, just as he has during the tax-preparation season for the last ten years. How does Ben predict the employees will react?
They will hardly be upset or not be upset at all.
are subject to validity problems due to evaluator bias.
Trait appraisals
Which of the following dimensions is an example of an organizational dimension on the diversity wheel?
Union affiliation
________ are abstract ideals that guide one's thinking and behavior across all situations.
Values
How are values different from attitudes?
Values are consistent over time.
What is the main difference between a vertical hierarchy of authority and a horizontal specialization?
Vertical hierarchy shows who reports to whom and horizontal specialization shows the different jobs.
is also known as division of labor.
Work specialization
Noreen likes it when her boss recognizes that she met the deadline and tried her best, even if what she gave him was not exactly what he was expecting. Noreen is motivated by
a need for achievement.
An example of ________ would be when a manager expects employees to perform badly, they probably will, and when the manager expects them to perform well, they probably will.
a self-fulfilling prophecy
A waitress assumes a group of poorly dressed customers to be ungenerous tippers. She doesn't pay much attention to them during their meal, forgets to bring their drinks, and doesn't ask if they want dessert. In the end, she gets the result that she expects, a very small tip. This is an example of
a self-fulfilling prophecy.
Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce
cognitive dissonance.
Fran's Crazy Salts has just been bought by Allspice. Employees are unsure of what that will mean for their jobs, as Allspice already has a competent workforce. As a result, many employees have started to call out sick and have begun to look for other jobs. Fran's Crazy Salts should use a change agent to address
adapting to mergers.
At what point during the innovation system process would management invest resources in innovation and generate employee commitment to innovation?
as part of the creation of the innovation strategy
Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should
assign Maggie to a highly structured job requiring greater compliance.
This culture type is collaborative, encourages cohesion and job satisfaction through employee involvement. Which type is it?
clan
In Dr. De Bono's Six Thinking Hats, who wears the blue hat?
black
Cooper Technologies is a technology company that offers many IT services in Chicago. The company's services and products include computer training, support, monitoring, repair, network design, virus removal, and software upgrades. It even sells refurbished computers. The source of Cooper Technologies' strategic position is
broad needs and many customers.
For years, a mathematics professor experienced abusive behavior at a community college where he taught. It began with a few deans spreading rumors and false accusations that threatened his job. The abuse was emotionally draining and took time and focus away from his job. The professor was the victim of
bullying.
Employees and customers are treated like a family at State Street Coffee House. Jason and Jill, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their coffee house, Jason and Jill have built a(n)
clan culture.
The ________ component of an attitude consists of the beliefs and knowledge one has about a situation.
cognitive
The statement "Mackenzie is slow to return phone calls" reflects the ________ component of an attitude.
cognitive
Which of the following is NOT a distortion in perception?
cognitive dissonance
Which of the following is NOT a step in the perceptual process?
causal attribution
Which of Edgar Schein's common elements unifies employees and gives everyone an understanding of the organization's reason for being?
common purpose
Symbols, stories, heroes, and rites and rituals are ways in which ____ is (are) most often transmitted to employees.
culture
The increasing diversity of the American workforce, and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner, are both examples of a(n) ______ force for change.
demographic
Job ________ involves division of an organization's work among its employees and applies motivational theories to jobs to increase satisfaction and performance.
design
Carlos has written his mission, vision, and value statements. He has completed his organizational assessment. What is his next step?
formulate functional strategies
Colin is a branch manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters, stricter policies, and lack of raises this year. According to Herzberg, Colin should first concentrate on
hygiene factors.
According to Festinger, how people deal with cognitive dissonance depends on three factors. Which are the correct three factors?
importance, control, and rewards
Employees with a(n) ________ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance.
internal
Which of the following jobs are LEAST likely to be taken over by automation?
knowledge work jobs
Which of the following is a common reason that some women face a glass ceiling?
lack of mentors
In a ______ culture, employees are expected to work hard, react fast, and deliver quality work on time.
networked
Keurig created a new category of coffee/tea preparation by offering one-cup-at-a-time pod-style brewing with its "K-cups." Keurig's product is an example of a(n) _____ innovation.
new-direction
What is the process called that helps employees integrate and transition into their new job?
onboarding
Anastasia impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Anastasia is exhibiting
organizational citizenship behavior.
A sales commission is an example of a ________ compensation plan.
pay-for-performance
Which of the following is NOT part of a simple model of motivation?
punishment
Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal, she said her failure was due to the poor economy. Helena provides an example of
self-serving bias.
Which of the following is NOT a trait of emotional intelligence?
self-sufficiency
In the Internet Age, retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products; yet small sales, one or two rather than millions of items at a time, can produce big profits. This development is an example of
the marketplace becoming more segmented and moving toward more niche products.
According to the systems model of change, which of the following is NOT an input?
the organization's products or services
Which of the following learning and development methods is most appropriate when people just need to learn facts such as work rules or legal matters
videotapes, workbooks, and lectures
Which of the following learning and development methods is most appropriate when people just need to learn facts such as work rules or legal matters?
videotapes, workbooks, and lectures
Sandra, George, Jose, and Antwan are working on a project for a customer that is aimed at cutting the client's utility costs. The four members of this workgroup are located throughout the Southeast, and they are utilizing the phone, e-mail, and collaborative computing to complete this project. This workgroup is an example of a
virtual organization.
An organization's vision statement needs to describe
what the company wants to become and where it wants to go strategically.