Nonverbal Communication
Which methods of communication are nonverbal? Check all that apply.
1: facial expressions 2: eye contact 3: personal space 4: tone of voice
What are some common interpretations of fast, loud speech? Check all that apply.
1: frustration 2: impatience
A nursing assistant wants to communicate to a patient that he is listening attentively. What types of nonverbal communication can he use to communicate attention? Check all that apply.
1: nodding 2: making eye contact
A nursing assistant is preparing to turn a patient. When the nursing assistant enters the room, she maintains an open body posture and greets the patient before she approaches the patient and begins to turn her. After turning the patient, the nursing assistant smiles and praises her. What did the nursing assistant do incorrectly in the scenario?
She did not ask for permission to touch the patient.
A patient and a nursing assistant are having a conversation about the patient's care. At various points during the conversation, the patient asks a question, and the nursing assistant nods her head to indicate the answer is yes. Later, the nursing assistant sees the patient disobeying instructions, and the patient is confused and frustrated when corrected. What most likely caused the miscommunication between the patient and the nursing assistant?
The patient did not interpret nodding to mean "yes."
What is the difference between verbal and nonverbal communication?
Verbal communication uses words, while nonverbal communication uses body motions.
What is the best technique to ensure that a patient's gesture or body language is interpreted correctly?
ask the patient what the gesture or body language means
When a nursing assistant fidgets, a patient may get the impression that the nursing assistant is
impatient or nervous.
A patient slouching in a chair:
position
A patient standing with his shoulders hunched over:
position
A patient crossing her arms:
posture
A patient facing the nursing assistant directly with hands on hips:
posture
Sitting too close to a patient can make him or her feel
pressured and uncomfortable.
A patient has two family members in the hospital room: his spouse and their adult son. When relating information about the patient's care, whom should the nursing assistant address?
the patient, the spouse, and the son
If a nursing assistant frowns, it will most likely make the patient feel
worried and concerned.
