O&M Exam 1

The law uses the ________ approach to encourage ethical behavior in companies.

carrot and stick

According to the text, good management is basic to all of the following except:

closing a business

It usually ________ pay to be socially responsible, and that relationship becomes ________ particularly when a company or its products have a strong reputation for social responsibility.

does; stronger

The U.S. Sentencing Commission Guidelines cover all of the following EXCEPT:

employee wages.

Responsibilities of team leaders include:

facilitating team activities toward accomplishing a goal.

Management is:

getting work done through others

Planning:

involves determining organizational goals and a means for achieving them.

According to professor Jeffrey Pfeffer, ________ is/are what separates top performing companies from their competitors.

management style

A research tool called ________ is helping management scholars understand how well their research supports management theories.

meta-analysis

The seven steps for persisting through a seemingly insurmountable problem include all of the following EXCEPT:

obtain only the most important facts.

In the figurehead role, managers:

perform ceremonial duties like greeting company visitors, speaking at the opening of a new facility, or representing the company at a community luncheon to support local charities.

Which type of conflict focuses on problem and issue

related differences of opinion? - C-type

________ are short

term goals or subgoals. - Proximal goals

Top managers are responsible for:

the overall direction of the organization.

Jeffrey Pfeffer says that companies that invest in ________ will create long lasting competitive advantages that are difficult to duplicate.

their people

Most new managers are attracted to management positions because:

they want to be in charge

All of the following are mistakes made by derailers EXCEPT:

they were too sensitive to others.

Managers view environmental events as either ________ or ________.

threats, opportunities

Studies indicate that the average first-line manager spends no more than ________ on a task before being interrupted by a request from a subordinate, a phone call, or an email.

two minutes

________ are used when each criterion is compared with a standard or ranked on its own merits.

Absolute comparisons

All of these are reasons managers use environmental scanning EXCEPT:

Although it cannot help managers detect changes and problems before they become crises, it can help understand why crisis happened.

Which of the following is not one of the four decision making factors that are used to help employees determine how they should respond to problems and ethical situations?

Attitude

Information is a key part of management work for all of the following reasons EXCEPT:

Because it gives power to managers.

________ show how confident managers are about future business growth.

Business confidence indices

A ________ involves identifying your competitors, anticipating their moves, and determining their strengths and weaknesses.

Competitive

________ is how much an act affects the average person.

Concentration of effect

________ skills involve the ability to see the organization as a whole and to understand how the different parts of the company affect each other.

Conceptual

Which of the following is NOT an important benefit of planning?

Creation of structure

Which of the following roles does not fall under Henry Mintzberg's three major roles of managers while performing their jobs?

Decisional roles Interpersonal roles (Commanding roles ) Informational roles

________ are managers who were successful in their early careers but were knocked off the fast track by the time they reached the middle to upper levels of management.

Derailers

________ responsibilities pertain to the social roles that businesses play in society beyond their economic, legal, and ethical responsibilities.

Discretionary

________ is how well managers can understand or predict the external changes and trends affecting their businesses.

Environmental Uncertainty

________ apprehension is the fear of what others will think of your ideas.

Evaluation

A(n)________ environment consists of the economy and the technological, sociocultural, and political/legal trends that indirectly affect all organizations.

General

________ responsibility is a company's social responsibility to obey society's laws and regulations as it tries to meet its economic responsibilities.

Legal

________ is the total harm or benefit derived from an ethical decision.

Magnitude of consequence

Which of the following is not one of the four strategies used in the model of social responsiveness?

Offensive

________ are used to make sense of organizational events and changes to emphasize culturally consistent assumptions, decisions, and actions.

Organizational Stories

Which type of tests estimate a job applicants' honesty by asking them directly what they think or feel about theft or punishment of unethical behaviors?

Overt integrity tests

________ monitoring of customers means identifying and addressing customer needs, trends, and issues before they occur.

Proactive

________ are statements of a company's reason for existing.

Purpose statements

Which of the following is a systematic process in which managers define problems, evaluate alternatives, and choose optimal solutions that provide maximum benefits to their organization?

Rational decision making

Which of the following is not one of the four basic characteristics of changing external environments?

Resource Allocation

______ is the process of gathering information about job applicants to decide who should be offered a job.

Selection

________ refers to a business's obligation to pursue policies, make decisions, and take actions that benefit society.

Social responsibility

________ specify how a company will use resources, budgets, and people to accomplish specific goals related to its strategic objective for the next five years.

Tactical plans

________ skills are the specialized procedures, techniques, and knowledge required to get the job done.

Technical

________ holds that the only social responsibility that businesses have is to maximize profits.

The shareholder model

________ management behavior occurs when managers personally violate accepted principles of right and wrong.

Unethical

According to research, there is ________ relationship between being socially responsible and economic performance that strengthens with corporate reputation.

a small, positive

A company using a(n) ________ strategy will accept responsibility for a problem and take a progressive approach by doing all that could be expected to solve the problem.

accommodative

A(n) ________ lists the specific steps, people , resources , and time period for accomplishing a goal.

action plan