OB Chap 7

Hope consists of

willpower and waypower

Susan, a management major, is taking an overload of classes this term. On a team project in oneof her classes, one of her teammates sees how busy she is and does the final proofreading of theteam project for her. Susan is most likely feeling

gratitude

Which of the following is true about balancing positive and negative emotions?

ideally we should try to have more positive experiences than negative

Karla received an outstanding performance review and her manager encouraged her to furtherher education because she shows initiative and a willingness to do more than what she feels areher abilities. ________ is the emotion Karla is most likely experiencing

inspiration

Lee and Victor are good friends. Lee's laptop computer has become very slow and is not workingcorrectly, and he goes to Victor and asks for help. Victor downloads some antimalware softwareonto Lee's computer, and its performance improves. Victor has provided

instrumental support

Derek manages his team by promoting trust by making sure his words match his actions. If hepromises something, he holds true to his word. He is also guided by morals and being honest. Asa virtuous leader, what trait is he exhibiting?

integrity

Which of the following is a benefit of purposefully building a fun work environment?

optimism

Mary is happy to work in a company that fosters great relationships. In particular, Mary isimpressed with the level of communication on the group and team level as well as throughout theorganization. Overall, her company offers a(n)

positive climate

The ________ effect is the attraction of all living systems toward that which is life-giving and away from that which is life-depleting

positivity

Erin is getting some funny looks in the office. Every few hours or so she sits up in her desk chairwith her feet grounded, closes her eyes and takes a deep breath two times. She is practicing

Erin is relaxing her nerves with deep breathing.

A person should ________ in order to develop hope.

Generate an important goal that is attainable yet challenging

Which of the following statements about mindfulness is false?

Mindfulness requires less effort than letting our minds wander

Your top signature strengths are curiosity, love of learning, and social intelligence. Which of thefollowing careers would probably not be a good match for you?

accountant

Positive practices that escalate positive outcomes because of their associations with positiveemotions and social capital are having a(n) ________ effect.

amplifying

Why should you invest in PsyCap?

because you have the expectation of future returns or benefits

Michele is concerned with the victims of Hurricane Simon, which has devastated her home stateof Florida. She starts a fund to help the victims of this disaster. Michele is displaying

compassion

________ represents what individuals and organizations aspire to be when they are at their verybest

virtuous

At the weekly staff meeting, Carrie is always criticizing one project manager or another. Sheclaims to run a "tight ship," and she doesn't listen to explanations of delays or additionalworkload. Carrie's employees dread and resent these meetings. To move forward, theseemployees need to learn

forgiveness

Eileen signed up for a photography class after having seen some spectacular wildlife art picturesdone by a local artist. She is most likely experiencing

interest

Of the following, ________ is the most frequently experienced emotion.

love

________ is defined as belonging to and serving something that you believe is bigger thanyourself.

meaningfulness

Reyna is meeting with her supervisor to discuss a project. Someone knocks on the door andwalks in, saying, "I have a quick question." The supervisor keeps looking at Reyna and puts herhand up to stop the person who interrupted them. This behavior reflects

mindfulness

Which of the following is not an outcome likely to result from positive emotions?

more conformity to others opinions

Organizational ________ is the host of procedures, policies, routines, and rules thatorganizations use to get things done.

practices

________ is not one of the components of well-being.

productivity

Wanda sees a woman struggling with a small child and two bags of groceries. She stops andoffers to carry the grocery bags to the woman's car. This is ________ behavior

prosocial

Self-efficacy is a component of

psychological capital

Research by the Gallup organization on employee strengths shows that employees who reportedusing their strengths every day at work are 15 percent less likely to

quit

Jackson and Samuel both work for XYZ Company, in different departments. They discover acommon interest in classic cars, and on weekends often meet up at car shows. They are probablyproviding ________ to each other

social companionship

________ is the amount of perceived helpfulness derived from our relationships with others.

social support

Wendy is running the weekly staff meeting at Janus Services. Brad, a coworker, is unpreparedfor the meeting and doesn't have the correct information for his department. He is increasinglyrude and impatient, annoying the other staff members. Brad is exhibiting a lack of

temperance

________ are abstract ideals that guide one's thinking and behavior across all situations

values

________ is the need to see one or more alternative paths to achieve a goal, even when facedwith adversity

waypower

Which of the following situations does not reflect mindfulness?

Pat is biking to school when someone cuts her off and causes her to fall. she gets up and starts kicking her bike

Which of the following is not one of the most frequently experienced positive emotions?

accomplishment

When positive practices reduce the impact of negative events or stressors, a(n) ________ effecthas occurred.

buffering

Louis is a member of the marketing team on the Superb Mattress account. Recently, he hasemerged as a team leader. His supervisor, Michele, is letting Louis make the final decision as towhich campaigns are presented to the client. This provides Louis with

decision-making discretion

Which of the following is not a component of virtuous leadership?

engagement

Jennifer recently accepted a position in the sales department of XYZ Corporation. She reallywants to make a good impression and has been working hard. During a coffee break, hercoworker, Maria tells Jennifer that the sales manager has been very impressed with Jennifer'sattention to detail. Maria is performing ________ support.

esteem

_________ represents the extent to which our lives contain PERMA

flourishing

A state of ________ exists when employees are physically, cognitively, and emotionally engagedin an activity or project.

flow

When we are in ________ we are not necessarily thinking about anything; we are just doing.

flow

Which of the following actions does not foster employee positivity?

focus on only providing positive feedback

________ is one characteristic that describes an organization without positive OB.

focus on wealth

________ is the characteristic of PsyCap that consists of having confidence.

efficacy

Some companies now allow employees to use noise-canceling headphones at work, thinking thatit prevents distractions. Others companies disagree, noting that concentration goes down. Thesecompanies want to encourage

mindfulness

Mickey is a successful salesman at AHR Corp. In addition to his normal duties, Mickey has created a best practices manual for new salespeople to help ensure their success. This is an example of

positive deviance

John received a poor performance evaluation from his boss. On the weekend, he talks with hisneighbor Faisal about his situation. Faisal asks him questions about his work and the evaluation,and as a result John develops a plan of action for improving his productivity. Faisal has provided

informational support

Which of the following is not an element of POB?

Employees are self-absorbed and anxious.

Managers tend to give more ________ feedback than positive feedback to employees.

negative

strategies to increase positive experiences include all of the following except

Avoidance of the issue altogether

Whalin Seafood Co. made a corporate commitment to sustainability, modifying the ways inwhich they purchase products. Two years ago, Whalin made a corporate commitment to localsourcing and saw their profits increase. This is an example of

doing well and doing good

Ghandi stated, "If I have the belief that I can do it, I shall surely acquire the capacity to do it evenif I may not have had it at the beginning." What emotion does this represent?

efficacy

Chris just finished a calculus test. Afterward, he walked all the way across campus without beingaware of anything or anyone he passed. Chris is being

mindfulness

Dr. Riley, a professor in the economics department, finds that if he keeps his door open, peopletend to stop in to say hello. This interruption is distracting. So now Dr. Riley keeps his officedoor open only a crack during his office hours, asking visitors to knock before entering. Thissmall change allows him to grade exams more quickly and accurately. This is an example of hisincreasing his

mindfulness

In the Framework of POB,________ is/are a key input to positivity from situation factors.

mindfulness

Macallan Financial investment makes decisions based on financial research, interviewingmanagers and employees at companies under consideration, and assessing the ________ byexamining annual rankings contained in independent sources such as Fortune and WorkingMother. These rankings measure communication, work-life balance, training and development,recognition for hard work and teamwork

potential for advancement

Pete and Dana are working on a project together. They disagree on how to present the keyconcept of equality. Dana complains that Pete is dismissing her "feminist" position withoutconsideration. Pete claims that Dana considers him a chauvinist. Wyatt, their supervisor, knowsthat both Pete and Dana are committed employees who support equality. He sits both of themdown to work through the issues. This reflects ________ justice.

restorative justice

What are the three global values that are essential for promoting positive OB?

restorative justice, compassion, and temperance

According to Barbara Fredrickson's theory, positive emotions

Broaden and build upon our existing skills

People with high levels of positive psychological capital tend to display

Hope, efficacy, resilience, optimism

Which of the following is true of virtuous leadership?

Virtuous leaders promote trust.

Cue Company's Research & Development team has developed a new malaria treatment, and the company anticipates large profits over the next five years. Cue will supply 15 percent of the drug free of charge to people in poor countries. In addition, the company will sponsor employee volunteer teams to help build medical clinics in identified areas, with no loss of vacation time orpay. What system is Cue Company practicing?

conscious capitalism

________ is the characteristic of PsyCap that consists of persevering toward goals.

hope

Rinaldo is working on a financial analysis of a potential acquisition. It has taken three days ofconcentrated effort. Jeff stops by to ask for advice. Rinaldo says he can't break his concentrationjust then. Rinaldo is

in the zone

Xavier has a degree in English. He wants to get a job in publishing, but knows he will have tostart as an assistant or possibly a part-time employee. Xavier is both realistic and flexible. This isan example of

optimism

________ creates positivity from situation factors.

organization climate

________ is defined as employees' perceptions of formal and informal organizational policies,practices, procedures and routines:

organizational climate

Kerry's manager asks her to head up a team reviewing office protocols. Kerry is in a great mood,having received a substantial bonus last week. This indicates that ________ experiences lead usto be more responsive to positive information.

positive

Javier's supervisor asks him to create a PowerPoint presentation for the next staff meeting basedon a series of note cards he provided. Javier is experiencing ________ because he is proficient atPowerPoint

efficacy

Steve has been doing his own taxes for years and recently ran into a problem. He has asked hisfriend Joanne, an accountant, to go through the financial details with him. Steve needs

instrumental support

________ is widely practiced by employees and in workplaces everywhere. Many companies arenow even sponsoring this type of training for their employees

mindfulness

Katie attended a party at her mother's office. She really didn't want to go and was not in a goodmood. Her mother introduced Katie to her new assistant, Matthew. When Matthew said, "Hello,"Katie responded, "Hi, Michael." Katie is acting in a(n) ________ manner.

mindless

Amanda is preparing for Jerome's annual review. He is a solid employee—with strong analytical,computer and critical thinking skills. Jerome needs to work on his timeliness and communicationskills. Amanda only discusses Jerome's shortcomings during the review, making this a(n)________ experience.

negative

________ is one characteristic that describes an organization with positive OB.

positive deviance

Larry learned that his coworker Simon had a vacation planned with his family for an upcomingreunion and had used all of his paid annual leave. Since Larry knew he wouldn't be using all ofhis annual leave, he donated three days to Simon. This is an example of ________ behavior inthe organization

prosocial

What is true about research on the relationship of virtuous leadership to organizational andindividual employee performance?

recent research in this area has shown a positive relationship between these variables

Armando has a goal of earning a B in his statistics course, but currently his grade is a C-.Therefore, he decides to study more hours for the next test and even get involved in a studygroup. Armando is experiencing

resilence

melda's life is difficult right now. Her husband and she recently decided to divorce and she isnow a single parent of two preteenagers. They are good kids, but it is difficult taking care ofthem and managing her full-time job as a middle manager. Imelda has started taking work homeat night and finishing projects at night after her children are in bed. Imelda is likely exhibiting

resilence

During a class lecture, Mike finds himself thinking about an argument he had last night with hisgirlfriend. Mike is displaying

rumination

Which of the following is not a form of social support?

spending time discussing your vision

Which of the following is not a benefit of positive emotions?

survival orientation

Which of the following is not a criteria for businesses demonstrating doing well and doing good?

taking a net loss

According to Ben Horowitz, the renowned technology entrepreneur and venture capitalist,________ and genius are in his mind the two most critical characteristics of successful entrepreneurs

willpower