OB Chapter 3
What are the four categories that managers can use to identify employees?
1. Enthusiastic Stayers 2. Reluctant Stayers 3. Enthusiastic Leavers 4. Reluctant Leavers
What are the two ways to measure job satisfaction of employees?
1. Global- asked to rate the satisfaction of the job as a whole 2. The summation of job facets- they are asked to rate different facets of their experience in the workplace, also on a standardized scale like in the global method.
What explains the connection between job satisfaction and OCB (organizational citizenship behavior)
1. fairness perceptions 2. supporting coworkers 3. personality 4. positive mood
Job Satisfaction
A positive feeling about a job that results from an evaluation of its characteristics
A successful employee at Gawker media has to be able to smell a great story, uncover the facts of the story, and professionally weave it all together into a great story. The ability to "smell a great story" best correlates with which component of attitude?
Affective
Which of the following organizations is likely to see growth in its stock prices?
An organization that has consistently high morale
Nick suggests that Gawker employees must have a little bit of crazy. This statement reflects which of the following?
Attitude
A successful employee at Gawker media has to be able to smell a great story, uncover the facts of the story, and professionally weave it all together into a great story. The ability to uncover the facts of a story requires good journalists to set aside their own ______________ component of attitude.
Behavioral
An employee is passed over for promotion and feels it is the fault of his manager. In feeling that the promotion was deserved, what component of attitude does the employee exhibit?
Cognition
Research shows that job satisfaction levels have dropped in the United States since 2007. What is the most likely reason for this decline?
Economic Contraction
Which of the following is defined as an individual's involvement with, satisfaction with, and enthusiasm for the work he or she does?
Employee Engagement
For whom is the relationship between organizational commitment and performance strongest?
For new employees
Employees of Gawker Media often find themselves successful when they have a passion for the particular area of the company in which they work. These employees tend to identify psychologically with their jobs. These employees most likely have a __________.
High level of job involvement
Leon Festinger proposed that the desire to reduce dissonance depends on three factors. What are these?
Importance, influence, and rewards
Gawker Media occasionally hires someone who does not seem to be a good fit for the company and in turn, the employee displays low levels of job satisfaction. Which of the following is an indication of low levels of job satisfaction?
Increased turnover
Which of the following is defined as a positive feeling about a job, resulting from an evaluation of its characteristics?
Job Satisfaction
What is the relationship between job satisfaction and organizational citizenship behavior (OCB)?
Job satisfaction is moderately correlated to OCB.
Which of the following researchers found that attitudes follow behavior, rather than behavior follows attitudes?
Leon Festinger
Which type of response involves passively but optimistically waiting for conditions to improve, including speaking up for the organization in the face of external criticism and trusting the organization and its management to "do the right thing"?
Loyalty
Which statement is true about the relationship between pay and job satisfaction?
Pay correlates with job satisfaction for people who are poor but not once people reach a standard level of comfortable living.
Based on evidence cited in the chapter, with which job aspect are people LEAST satisfied?
Promotion Opportunities
Which of the following concepts encompasses employees' beliefs in the degree to which they influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy?
Psychological Empowerment
What is the relationship between job satisfaction and job performance?
Satisfied workers tend to perform better.
Which of the following is NOT an example of workplace deviance?
Socializing with coworkers
Which of the following best defines job involvement?
The degree to which people identify psychologically with their jobs and consider their perceived performance levels important to self-worth
Which of the two job satisfaction measuring techniques is more accurate?
They are both equally accurate. Logically, the summation of job facets seems as though it would work better but job satisfaction is such a broad concept that a single question is able to capture its essence. The summation of job facets may also leave out some aspects that the broad question had thrown its net over. The global method takes less time while the summation of job facets allows managers to determine the source of possible job dissatisfaction
Which of the following is a constructive behavior that allows individuals to tolerate unpleasant situations or revive satisfactory working conditions?
Voice
Which type of response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity?
Voice
Which of the following best characterizes the relationship between job satisfaction and absenteeism?
Weak negative relationship
Which of the following is true with regards to cultural aspects of job satisfaction?
Western cultures have higher levels of job satisfaction than those in Eastern cultures.
Based on evidence cited in the chapter, which job aspect are people most satisfied with?
Work Itself
core self evaluations (CSE)
a self assessment that determines belief in ones inner worth and basic competence
the Exit Voice Loyalty Neglect framework
illustrates the consequences of dissatisfaction by having two dimensions of constructive/destructive and passive/active
"contagion effect"
the level of job satisfaction of employees transfers to those around them. This is something to consider when transferring workers to other areas.
collective turnover
the total loss to the company of employee knowledge, skills, abilities, and other characteristics.
There is a weak negative relationship between job satisfaction and absenteeism. What factors strengthen this relationship?
when there are (lots of) alternative job opportunities.