OB Chapter 3

What are the four categories that managers can use to identify employees?

1. Enthusiastic Stayers 2. Reluctant Stayers 3. Enthusiastic Leavers 4. Reluctant Leavers

What are the two ways to measure job satisfaction of employees?

1. Global- asked to rate the satisfaction of the job as a whole 2. The summation of job facets- they are asked to rate different facets of their experience in the workplace, also on a standardized scale like in the global method.

What explains the connection between job satisfaction and OCB (organizational citizenship behavior)

1. fairness perceptions 2. supporting coworkers 3. personality 4. positive mood

Job Satisfaction

A positive feeling about a job that results from an evaluation of its characteristics

A successful employee at Gawker media has to be able to smell a great​ story, uncover the facts of the​ story, and professionally weave it all together into a great story. The ability to​ "smell a great​ story" best correlates with which component of​ attitude?

Affective

Which of the following organizations is likely to see growth in its stock​ prices?

An organization that has consistently high morale

Nick suggests that Gawker employees must have a little bit of crazy. This statement reflects which of the​ following?

Attitude

A successful employee at Gawker media has to be able to smell a great​ story, uncover the facts of the​ story, and professionally weave it all together into a great story. The ability to uncover the facts of a story requires good journalists to set aside their own​ ______________ component of attitude.

Behavioral

An employee is passed over for promotion and feels it is the fault of his manager. In feeling that the promotion was​ deserved, what component of attitude does the employee​ exhibit?

Cognition

Research shows that job satisfaction levels have dropped in the United States since 2007. What is the most likely reason for this​ decline?

Economic Contraction

Which of the following is defined as an​ individual's involvement​ with, satisfaction​ with, and enthusiasm for the work he or she​ does?

Employee Engagement

For whom is the relationship between organizational commitment and performance​ strongest?

For new employees

Employees of Gawker Media often find themselves successful when they have a passion for the particular area of the company in which they work. These employees tend to identify psychologically with their jobs. These employees most likely have a​ __________.

High level of job involvement

Leon Festinger proposed that the desire to reduce dissonance depends on three factors. What are​ these?

Importance, influence, and rewards

Gawker Media occasionally hires someone who does not seem to be a good fit for the company and in​ turn, the employee displays low levels of job satisfaction. Which of the following is an indication of low levels of job​ satisfaction?

Increased turnover

Which of the following is defined as a positive feeling about a​ job, resulting from an evaluation of its​ characteristics?

Job Satisfaction

What is the relationship between job satisfaction and organizational citizenship behavior​ (OCB)?

Job satisfaction is moderately correlated to OCB.

Which of the following researchers found that attitudes follow​ behavior, rather than behavior follows​ attitudes?

Leon Festinger

Which type of response involves passively but optimistically waiting for conditions to​ improve, including speaking up for the organization in the face of external criticism and trusting the organization and its management to​ "do the right​ thing"?

Loyalty

Which statement is true about the relationship between pay and job​ satisfaction?

Pay correlates with job satisfaction for people who are poor but not once people reach a standard level of comfortable living.

Based on evidence cited in the​ chapter, with which job aspect are people LEAST​ satisfied?

Promotion Opportunities

Which of the following concepts encompasses ​ employees' beliefs in the degree to which they influence their work​ environments, their​ competencies, the meaningfulness of their​ jobs, and their perceived​ autonomy?

Psychological Empowerment

What is the relationship between job satisfaction and job​ performance?

Satisfied workers tend to perform better.

Which of the following is NOT an example of workplace​ deviance?

Socializing with coworkers

Which of the following best defines job​ involvement?

The degree to which people identify psychologically with their jobs and consider their perceived performance levels important to​ self-worth

Which of the two job satisfaction measuring techniques is more accurate?

They are both equally accurate. Logically, the summation of job facets seems as though it would work better but job satisfaction is such a broad concept that a single question is able to capture its essence. The summation of job facets may also leave out some aspects that the broad question had thrown its net over. The global method takes less time while the summation of job facets allows managers to determine the source of possible job dissatisfaction

Which of the following is a constructive behavior that allows individuals to tolerate unpleasant situations or revive satisfactory working​ conditions?

Voice

Which type of response includes actively and constructively attempting to improve​ conditions, including suggesting​ improvements, discussing problems with​ superiors, and undertaking some forms of union​ activity?

Voice

Which of the following best characterizes the relationship between job satisfaction and​ absenteeism?

Weak negative relationship

Which of the following is true with regards to cultural aspects of job​ satisfaction?

Western cultures have higher levels of job satisfaction than those in Eastern cultures.

Based on evidence cited in the​ chapter, which job aspect are people most satisfied​ with?

Work Itself

core self evaluations (CSE)

a self assessment that determines belief in ones inner worth and basic competence

the Exit Voice Loyalty Neglect framework

illustrates the consequences of dissatisfaction by having two dimensions of constructive/destructive and passive/active

"contagion effect"

the level of job satisfaction of employees transfers to those around them. This is something to consider when transferring workers to other areas.

collective turnover

the total loss to the company of employee knowledge, skills, abilities, and other characteristics.

There is a weak negative relationship between job satisfaction and absenteeism. What factors strengthen this relationship?

when there are (lots of) alternative job opportunities.