OB Chapter 7

Can you define and discuss the different forms of Justice? Be capable of discussing the interaction effect of distributive and procedural justice (See Figure 7-4)

Distributive justice Procedural justice Interpersonal justice Informational justice

Distributive justice

reflects the perceived fairness of decision-making outcomes

Procedural justice

reflects the perceived fairness of decision-making processes

Informational justice

reflects the perceived fairness of the communications provided to employees from authorities

Interpersonal justice

reflects the perceived fairness of the treatment received by employees from authorities

Justice

the perceived fairness of an authority's decision making

Trust

willingness to be vulnerable to a trustee bases on positive expectations about the trustee's actions and intentions

EXAMPLE OF JUSTICE

High distributive people feel like they are getting paid what they should and workplace is fair. Moving from low to high procedural justice does not impact ones overall fairness. Red line (low distributive justice) has a higher slope. When distributive justice is low there is a lack of fairness that people are getting rewarded what they should. Moving from low procedural justice to high there is great impact based on distributive justice. Procedural justice moving from low to high has a dramatic impact when distributive justice is low but not when high. When distributive justice is low and procedural justice low overall fairness is low, but if distributive justice is low and procedural justice is high greatly impacts overall sense of fairness (slope of the line).

Why are some authorities (i.e. leaders) more trusted than others? In other words what leads one to trust an authority figure, leader or colleague? (See discussion of Figure 7-1). How does the form of Trust change over time?

Some authorities are more trusted than others because they have the three dimensions of trustworthiness; ability (skills, competencies, and areas of expertise that enable an authority to be successful), benevolence (belief that the authority wants to do good for the trustor), and integrity (the perception that the authority adheres to a set of values and principles that the trustor finds acceptable). The three factors that influence trust are disposition-based (personality traits included a general propensity to trust others), cognition based (authority's trustworthiness), and affect-based (depends on feelings toward the authority that go beyond any rational assessment). In new relationships trust depends solely on our own trust propensity. In most relationships, that propensity eventually gets supplemented by knowledge about ability, benevolence, or integrity, at which point cognition-based trust develops. In a few of those relationships an emotional bond develops, and our feelings for the trustee further increase our willingness to accept vulnerability.