OB FINAL REVIEW PART 2

members are similar in one or several ways that are critical to the work of the group.

A group is homogeneous if a)members are similar in one or several ways that are critical to the work of the group. b)the group is highly productive. c)two or more people interact with and influence each other. d)men and women are represented equally in the group. e)the organization allows the group a high degree of autonomy.

Command

A group of department managers who meet periodically to establish corporate policy is an example of which type of group? a)Special project b)Friendship c)Task d)Interest e)Command

stimulate energy and motivation.

A moderate degree of workload-related stress can a)stimulate energy and motivation. b)overload the nervous system. c)weaken the physical system. d)result in apathy. e)increase anxiety.

Affinity

A new product development team is an example of which type of group? a)Friendship b)Interest c)Performance d)Task e)Affinity

involves assessing all possible alternatives.

According to the rational decision-making approach, evaluate the alternatives Question options: puts the decision into action. involves assessing all possible alternatives. involves selecting an alternative with the highest payoff. is the most crucial step. diagnoses the problem.

accident proneness.

All of the following are direct organizational consequences of stress EXCEPT: a)accident proneness. b)poor work quality. c)turnover. d)absenteeism. e)lowered productivity.

Large do not set many rules or regulations.

All of the following are true of large groups EXCEPT a)Large groups formalized interactions. b)Large groups set agendas. c)Large do not set many rules or regulations. d)Large groups follow parliamentary procedures. e)Large groups offer more social interactions.

intuition.

An innate belief about something without conscious consideration is called escalation of commitment. coalition. intuition. groupthink. self-reaction.

is most frequently found among high achievers.

Burnout a)is most frequently found among high achievers. b)occurs when the worker enrolls in stress- management programs. c)occurs when a worker puts too much of himself or herself into the job. d)is more common among women than men. e)is found more often in Type B personalities

a goal.

Chap.8 A decision maker's actions are guided by personal decisions. a goal. an operating budget. interpersonal relationships. a code of honor.

interaction

Chap.9 The concept of ____ is essential to the definition of groups presented in your text. a)interaction b)coordination c)cohesion d)member personality e)proximity

The decisions are a primary responsibility of top management.

Characteristics of nonprogrammed decisions include all but which of the following? Question options: The decisions are poorly structured. Time for solution is relatively long. The consequences of decision making are far reaching. The decisions are a primary responsibility of top management. Goals are often vague.

Choosing an alternative

Contingency plans are a part of what phase of the decision-making process? Question options: Stating the goal Evaluating alternatives Choosing an alternative Implementation Alternative generation

tend to handle stress better.

Family, friends, and co-workers have always described JoAnna as a very optimistic person. In general, people like JoAnna a)tend to handle stress better. b)are more prevalent in America than in Japan or Brazil. c)are more prone to experience the physical effects of stress. d)are more prone to experience the psychological effects of stress. e)see themselves as more complex individuals.

a decision rule.

If a customer voices a complaint about food taste and temperature, some restaurants always provide a complimentary meal. This represents Question options: a standard decision. a decision rule. a nonprogrammed decision. experience. cognitive dissonance.

Role conflict

Which of these is caused by contradictory and competing time commitments between a boss and a spouse? a)Interpersonal demands b)Task demands c)Role overload d)Role ambiguity e)Role conflict

Motivation and productivity

In which stage of group development do members develop norms of behavior? a)Mutual acceptance b)Control and organization c)Communication and decision making d)Motivation and productivity e)Reformation

accident proneness.

Medical consequences of stress include all of the following EXCEPT: a)strokes. b)ulcers. c)accident proneness. d)heart attacks. e)headaches.

upper management.

Nonprogrammed decisions are usually made by Question options: all employees within an organization. union workers. upper management. middle management. lower management.

this scale has received only mixed support.

Research on Holmes and Rahe's Life Change Scale shows that a)everyone who scores above 300 will experience major illness. b)this scale has received only mixed support. c)everyone has the same stress threshold. d)this scale is best suited to minority employees. e)only negative events affect your score.

evaluating alternatives.

The decision-making conditions of certainty, uncertainty, and risk are relevant while the decision maker is Question options: stating the situational goal. identifying the problem. evaluating alternatives. generating alternatives. determining the decision type.

Risk

What information condition lies between certainty and uncertainty in making decisions? Question options: Risk Rationalization Problem solving Decision rules Guesswork

Identification of the problem

What is the second step of the decision-making process, according to the rational decision-making approach? Question options: Identification of the problem Determination of who will make the decision The collection of pertinent data The statement of goals The establishment of rules and procedures

The reasons for forming the group determine the type of group.

What will typically happen in the first phase of group dynamics? a)The motivation of group members. b)Control and evaluation of group activities. c)A mature group evolves. d)A four-step process of group development. e)The reasons for forming the group determine the type of group.

Highly motivated

Which of the following is NOT a characteristic of a Type B person? a)Confident b)Highly motivated c)Patient d)Not devoted to work e)Relaxed

A group that fully evolves through the four stages of development usually is productive.

Which of the following is a TRUE statement regarding the stages of group development? a)A group that fully evolves through the four stages of development usually is productive. b)As a group progresses through the stages of development it grows in size. c)The sequence of group development stages is set by the organization. d)Groups rarely go through more than one stage of development. e)Groups make choices about which stage of development to complete first.

Friendship

Which of the following is a type of informal group? a)Special project b)Friendship c)Task d)Command e)Affinity

Control and organization

Which of the following is the final stage of group development? a)Control and organization b)Mutual acceptance c)Cohesiveness d)Homogeneity e)Conflict and reorganization

Intrarole

Which of the following types of conflict results from conflicting demands from different sources within the same role? Correct Response a)Intrarole b)Person-role c)Intersender d)Intrasender e)Interrole

Role commitment

Which of these is NOT an example of role demand stressors? a)Role overload b)Intrasender conflict c)Role commitment d)Role conflict e)Role ambiguity

Interest groups

____ are informal and organized around a particular activity. a)Friendship groups b)Interest groups c)Command groups d)All groups e)Task groups

Friendship groups

____ are informal and relatively permanent. a)Special project groups b)Command groups c)Interest groups d)Friendship groups e)Task groups

Behavioral

_____ consequences of too much stress at work are smoking and alcohol abuse. a)Psychological b)Medical c)Behavioral d)Physiological e)Cognitive

Bounded rationality

_____ refers to the inability of decision makers to process all aspects of information so that the decision is made with a limited subset of information. Question options: Post-decision dissonance Groupthink block Rational bias Bounded rationality Suboptimizing issuing

Programmed

______ decisions often involve situations that occur often in a company. Question options: Nonprogrammed Poorly structured Creative Major Programmed

alarm

chap.7 In the _____ stage of the general adaptation syndrome, people wonder how to cope with stressors. a)resistance b)physiological c)realization d)emotion e)alarm