OBC1 Innovation

Based on research of influence tactics, which of the following is true?

Commitment is more likely when people rely on consultation, strong rational persuasion, and inspirational appeals.

Research identified several employee characteristics that can help organizations innovate. Which is not one of them?

Departmentalization

Not a step in participative management

Evaluating the changes made in the organization

You are behind on the preparation of the computer graphics for your final report and presentation. You run into a friend who is great at computer graphics as he heads out of the office at quitting time and say, "I'm way behind. I need your help. If you could come back for two or three hours tonight and help me with these graphics, I'll complete those spreadsheets you've been complaining about." What influence tactic are you using with you friend?

Exchange

Which is true about innovation?

Innovation is a time consuming activity

______ are exceptional for their technical talents, insights and creativity, but their creations are often unsuccessful in becoming commercial realities.

Inventors

_______ with other firms that have an interest in a possible innovation share the costs and risks associated with the effort.

Joint ventures

A major internal force for change.

Managerial behavior

__________ involves balancing individual and organizational interests through win-win cooperation.

Mutuality of interest

______ represents a decrease in an organizations resource base.

Organizational decline

_______ is a continuous improvement approach many companies have adopted to spur incremental innovation in their businesses. It is a very rigorous and analytical approach in quality and continuous improvement.

Six Sigma

_____is the ability to marshal the human, informational, and material resources to get something done.

Social power

You are a management consultant and an executive from HP asks you to summarize the best research evidence on the impact of empowerment. Which of the following would be a correct response?

Teams that were more empowered tended to be more productive and deliver better customer service than less empowered teams.

Managers ask if they can retain existing customers and improve targeted coverage of existing and similar new customers, without innovation. Which managing risk relates to question?

The point of innovation is growth

Political behavior is triggered by________.

Vague performance measures

Reintroducing a familiar practice is an example of _________ change.

adaptive

An open system is______.

characterized by permeable boundaries

The best outcome of influence is______because the target person's intrinsic motivation will energize good performance.

commitment

You should warn your friends Abdulla and Roxanne, the cofounders of a successful E-commerce venture, that ______ is the number one indicator of organizational decline.

complacency

After studying hundreds of innovations, an expert identified six seeds of innovation. Which one is not a seed of innovation?

creativity

The highest degree of empowerment

delegation

Learning organizations _________

embrace continuous improvement and learning

Incremental business process innovations can

generate more revenue gain or cost savings with less risk than radical ones

When measuring organizational effectiveness, the _______ approach is appropriate when objectives are clear, consensual, time-bounded and measurable.

goal accomplishment

Introducing a practice new to the organization is an example of ________ change.

innovative

When measuring organizational effectiveness, the ______ approach is appropriate when organizational performance is strongly influenced by specific processes.

internal processes

A _______ is one that proactively creates, acquires, and transfers knowledge and insights.

learning organization

Excess personnel, tolerance of incompetence, and cumbersome administrative procedures are signs of ______.

organizational decline

Commitment, compliance and resistance are ________.

possible outcomes of influence attempts

Introducing a practice new to the industry is an example of ________change.

radically innovative

Resistance to change is greatest for ________ change.

radically innovative

On-the-job behavior shaping relies heavily on ______ power.

reward

An organization is defined as a ________ of _________ activities or forces of two or more persons

system; consciously coordinated

When measuring organizational effectiveness, experts recommend _____.

using more than one criteria

Barriers to delegation

vague job definitions, fear of competition, lack of confidence, and if you want it done right, do it yourself.

In the _______ organizational pattern, networks of individuals or independent contractors will be hooked together via modern information technology even though they are geographically dispersed.

virtual

Research on organizational politics and impression management indicates that______.

white men had a greater understanding of organizational politics than racial minorities and white women

A politically naïve employee believes_________

workplace politics is not necessary, because the truth will win out.