OBHR 3330 Chapter 1

To allow employees to make their greatest possible contribution to company productivity and competitiveness, HR needs to do which of the following?

manage both internal and external environmental factors

The process of exporting jobs from developed to less developed countries is called ______.

offshoring

Which of the following have nontraditional work arrangements?

on-call workers independent contractors temporary workers

What are the most important incentives that companies can offer employees for their contributions to the company?

pay benefits interesting work

The goal of a high-______ work system is to create the best fit between an employee's job and the technology that the company uses.

performance

The HRM dimension of assessment and development of human resources deals specifically with which of the following?

preparing employees for future work roles in the company measuring employee's performance identifying the work interests and goals of employees

On the balanced scorecard, measurement of HRM practices is done by assessing ______, ______, and ______.

productivity people process

The HRM dimension of acquiring and preparing human resources deals specifically with which of the following?

recruiting employees selecting employees training employees

Employers choose new workers from the external labor market through ______ and ______.

recruitment selection

What is the term for moving jobs to the United States from overseas?

reshoring

The balanced scorecard depicts a company's performance from the perspectives of which of the following?

shareholders workers customers

Skills such as problem solving, communicating clearly, and establishing positive peer relationships are considered ______ skills.

soft

Globally, employers are facing a shortage of employees with which of the following skill sets?

soft skills STEM skills

Which of the following relates specifically to the HR professional's competencies of technical expertise and practice?

staying abreast of laws pertaining to work and labor and applying them to the company

Which of the following are characteristics of countries that are considered likely new emerging markets?

strong infrastructure business-friendly regulations

An HR information system can help the company do which of the following?

support the HRM avoid lawsuits make choices

Companies use attitude or opinion ______ to measure employee engagement.

surveys

What is the term used for the systematic planned strategic effort to attract, retain, develop, and motivate skilled employees and managers?

talent management

Which metric allows managers to assess company performance based on how well stakeholders' needs are met?

the balanced scorecard

Josephine is the manager of human resources in a union environment. In such an environment, she will specifically need knowledge about which of the following?

the collective bargaining process contract administration

Some companies are uncertain if they should allow social networking because ______.

they worry that employees might spend too much work time social networking

How do companies use the balanced scorecard?

to determine how well the HRM function is contributing to the company's strategic objectives to ensure HRM activities are linked with the company's overall strategy

What is the objective of the Six Sigma process?

to fulfill customers' needs in a timely manner

How can social networking be utilized in the workforce?

to recruit potential employees to connect with customers to share information

Why do some companies return jobs to the United States from overseas?

to satisfy consumer preference for products made in the United States to avoid disturbances in the channels of distribution to reduce the cost of shipping

A company-wide effort to continuously improve the ways people, machines, and systems accomplish work is called ______.

total quality management

Which HRM practices support a high-performance work system?

training staffing work design

What are ways that the HRM can increase the value of a company's intangible assets?

training employees hiring educated employees compensating employees appropriately

Lean thinking includes which of the following?

training workers how to do new things

Employee teams that work together but are separated by time and geographic distances, among other differences, are known as ______.

virtual teams

Companies are starting to calculate health care premiums for workers based on their participation in ______ programs, although the legality of some of these practices is still being discussed.

wellness

In the United States, 46.5 million job openings are projected to occur by 2026. The majority of these openings will be due to which of the following?

workers switching careers workers retiring from the workforce

Which of the following are characteristics of virtual teams?

Members rely almost exclusively on technology, such as videoconferencing, to interact with each other. Members may live in different countries.

According to information from the U.S. Bureau of Labor Statistics, which of the following statements about the U.S. labor force and employment is correct?

More than three-quarters of jobs are in the service sector.

Causing, adapting, and taking specific actions to support change is referred to as ______.

agility

What is the term for technology that simulates human thinking?

artificial intelligence

Which technological advancement involves the autonomous querying of data to identify trends and patterns that influence future searches?

artificial intelligence

What are considered the fundamental principles of right and wrong by which employees and companies interact?

ethics

Employees in today's economy want which of the following from the company that they work for?

monetary motivation an accommodating work schedule

Which of the following are true of change in the business world?

In today's fast-cycling business atmosphere, change cannot be avoided. It refers to the undertaking of a new concept or behavior by a company.

Which of the following refers to measuring, analyzing, improving, and controlling processes so that they are brought within narrow quality standards?

Six Sigma process

Which term refers to a company's ability to meet its needs without sacrificing the ability of future generations to meet their needs?

Sustainability

Which of the following are signs that employees are engaged?

They demonstrate passion for their work. They strive to contribute.

Why do knowledge workers have many job opportunities?

They have acquired information important to prospective employers. They have skills that are in demand.

Which of the following statements are true about employees in a learning organization?

They seek to experiment and improve. They continually share knowledge. They are encouraged to identify problems and make decisions.

As a result of the Sarbanes-Oxley Act, HR executives are being added to companies' boards of directors.

True

Which of the following principles are present in ethical organizations?

Workers feel accountable for the company's actions. Workers are motivated by the company's vision. All stakeholders are treated fairly.

What is the term for a company system that acquires, stores, manipulates, analyzes, retrieves, and distributes HR information?

a Human Resource Information System

What type of system would a company implement if it wanted employees and technology to work as well as possible together?

a high-performance work system

What type of managerial style is needed for a company to take advantage of employees' knowledge?

a style that focuses on empowerment

Based on work by the U.S. Bureau of Labor Statistics, which of the following industries are projected to add no jobs between 2016 and 2026?

agriculture production and forestry

A company is considered agile when it does which of the following?

anticipates and adapts to change

To implement a successful talent management program, HR practices must do which of the following?

be aligned with business needs support the company's business goals

Which of the following are ways in which companies enter international markets?

by building service centers in other countries by entering into alliances with foreign companies by building overseas manufacturing facilities

Which of the following are ways in which hiring and supporting a diverse workforce helps a company have a competitive advantage?

by helping market products to a culturally diverse consumer base by retaining good employees by increasing the level of creativity within the company

How do companies measure employee engagement?

by surveying employees

Which of the following are trending legal issues regarding employment that the HRM function should be aware of?

classification of workers as independent contractors or full-time employees employment of illegal immigrants the use of arbitration agreements

Managing human resources in a company in which employees are members of a union requires knowledge about the ______ bargaining process.

collective

Being able to share information effectively with all employees is a behavior that demonstrates that an HR professional has a competency in ______.

communications

The Sarbanes-Oxley Act of 2002 sets strict rules regarding ______.

company actions

When a company uses nontraditional employment to address the majority of its service and product demands, it is said to be ______.

competing in the gig economy

As part of the area of assessment and development, HRM addresses ______.

creating a supportive work environment for employees

The HRM dimension of compensating human resources deals specifically with which of the following?

creating pay systems providing employees with benefits rewarding employee contributions

In companies that are expanding in global markets, HRM practices specifically need to be aligned with which of the following?

cultural factors in the other countries management of employees in separate countries

Problem solving in an organization tends to generate the most useful results when the workforce is ______.

culturally diverse

Which of the following are factors that influence human resources requirements?

customer needs for new products or services promotions retirements

Core values of total quality management (TQM) include which of the following?

designing processes to meet customer needs training employees well measuring progress with feedback based on data

The degree to which employees are fully involved in their work combined with the strength of their commitment to their jobs and company is called ______.

employee engagement

Which term refers to everything that influences employees' daily lives inside and outside of the workplace?

employee experience

A statement used to communicate company values, how those values affect employees, and how the employee experience reflects those values, is called a(n) ______.

employee value proposition

Which of the following helps companies retain and attract talent by communicating to employees the kind of workplace experience they can expect?

employee value proposition

Which of the following help create a positive employee experience?

flexible work schedules work that contributes to a larger purpose clear performance goals

Which best describes the "triple bottom line"?

generating positive results for people, planet, and profit

How can managers empower knowledge workers?

give them the authority to make decisions

Which of the following occupational groups is projected to grow the fastest through 2026?

health care support

Which of the following are considered intangible assets of a company?

human capital intellectual capital social capital

High-performance work systems are shown to contribute to ______.

increased productivity and financial performance

Workers employed within a company are referred to as the ______.

internal labor force

An increasing number of jobs in the professional and service sectors indicates that ______ is a valued skill for workers in today's economy.

knowledge

Employees who own the intellectual means of producing a product or service are called ______ workers.

knowledge

What is the main reason a company sends jobs to other countries?

labor costs

The concept of doing more with less effort, time, equipment, and space while giving customers what they want is called ______.

lean thinking

A company that enables all employees to continually acquire and share knowledge is called a(n) ______ organization.

learning

Creating a positive environment for human resources involves which of the following?

linking HRM practices to the company's business objectives ensuring that HRM practices comply with state, local, and federal laws designing work that motivates employees