obhr chapter 5

The type of stressors linked to the attainment of education and achievement are known as _____ stressors.

challenge

What is the first step in managing stress?

determining the amount of stress in an organization and its causes

High-level executives and managers often feel physical and mental effects due to the ______ that their demanding jobs cause.

stress

What are some factors in determining why employees experience differing levels of stress?

the personality type of the employee how much social support the individual receives the nature of the stressors

Keyara does her best work when she has a tight deadline for a project because she focuses instead of being distracted. This is an example of what type of work challenge stressor?

time pressure

What is the term for the negative consequences associated with stress?

strains

Deon just learned that his company is going to announce layoffs by the end of the month. He is completely overwhelmed by this news and doesn't know how he's going to meet his financial responsibilities if he loses his job. What is Deon experiencing?

stress

Psychologists use the term_____ to describe a state of mental or emotional tension resulting from adverse or demanding circumstances

stress

In a(n) ______ ______, managers study the positions in their workplaces to determine if stress is negatively impacting the workplaces.

stress audit

Mercy Hospital offers stress management programs for its employees that are designed to help them recognize sources of stress and teach them stress-reduction skills. What is the name for this type of offering?

training intervention

The GE Financial Management Program is designed to help potential employees develop leadership and analytical skills by cycling them through short-term, key assignments in financial planning, accounting, operations analysis, auditing, forecasting, cash management, and commercial finance. This is an example of what type of work challenge stressor?

work complexity

True or false: Employees can have different reactions to identical stressors as the result of a number of factors, such as perception, appraisal, and the degree of social support they receive.

True

Becky is trying to finish her online assignments before the midnight deadline, and her computer network suddenly goes down. She becomes so upset that she throws her textbook across the room. What type of coping mechanism does Becky display?

behavioral

Trina is worried that she won't be able to finish her report on time, so she asks a couple of coworkers to help her. This is an example of ______ coping.

behavioral

In his job as an annuity specialist at a financial services firm, Tyler regularly fields calls from clients who want to make withdrawals or reallocations. Since he perceives these duties to be routine, how would he categorize these less stressful duties?

benign job demands

What is the term for the actions and beliefs people use to face stress and the emotions caused by stress?

coping

Studies have suggested that there is a strong linkage between Type A Behavior Pattern and what strain?

coronary heart disease

Pascal fully intended to finish the quarterly sales report by the end of the day but is repeatedly interrupted by phone calls and questions from coworkers. What type of hindrance stressor is Pascal experiencing?

daily hassles

What is the term for the types of hindrance stressors that are less important but interfere with the more important types of work that need to be completed?

daily hassles

Which of the following are psychological strains that result from stressors?

depression and irritability

Supportive practices that help employees manage and balance their role demands include which of the following?

flextime compressed workweeks telecommuting

Which of the following are behavior characteristics exhibited by individuals with the Type A Behavior Pattern?

hard-driving and competitive constant sense of urgency

What is the term for employer practices that are intended to help employees with personal problems, such as alcohol and drug dependencies, financial problems, or marital difficulties?

health and wellness programs

What are some organizational practices designed to reduce strains on employees?

health and wellness programs employee assistance programs

Research has shown that people who experience ______ levels of hindrance stressors tend to have ______ levels of task performance

higher; lower

People who experience higher levels of ______ stressors tend to have lower levels of organizational commitment.

hindrance

What is the name for the type of stressors that prevent people from achieving personal success or goals?

hindrance

Bev and Noah are librarians at Summit Elementary School. Bev works on Mondays, Wednesdays, and Fridays, and Noah works on Tuesdays and Thursdays. They share the position salary and employee benefits proportionately. What is the name for this type of arrangement?

job sharing

Hindrance stressors most often trigger ______ emotions, whereas challenge stressors most often trigger ______ emotions.

negative; positive

After his company announced that it plans to cut 30% of the workforce within the next 90 days, Deon begins to experience chronic headaches and insomnia. These symptoms are signs of ______ strain.

physiological

Symptoms of ______ strains include high blood pressure, gastrointestinal problems, headaches, and heart disease.

physiological

When stressors enter our lives, our bodies quickly judge situations and decide whether or not they are stressful. What is the name of this process?

primary appraisal

Dester's company announced that it would be cutting 30% of the workforce by the end of the quarter. Since then, Dester has been depressed and anxious. Dester is suffering ______ strains as a result of his employment situation.

psychological

A paid or unpaid leave of absence provided for study and research, travel, community service, or personal renewal is known what type of situation?

sabbatical

Primary appraisal answers the question "Is this stressful?" and ________appraisal poses the question "What should be done?"

secondary

How do hindrance stressors affect job performance?

They create negative feelings about the job.