OBM Ch. 15-18

Which of the following statements is true regarding a virtual organization?

A virtual organizations tends to have unclear roles, goals, and responsibilities

Which individual is least likely to accept and adapt easily to change?

An employee who prefers predictability

According to the principle of unity of common, ____________

An individual should be directly responsible to only one supervisor

Which of the following is most likely to be used by Scarlett during the initial selection stage to check if an applicant meets the basic qualifications for a job

Application form

Which of the following terms refers to the rights inherent in a managerial position to give orders and expect them to be obeyed

Authority

Larry has an employee who is amazing at clearly seeing rules and enforcing them. He has recently promoted her to the lead position in quality assurance. Which method of creating a positive organizational culture is Larry utilizing?

Building on employee strengths

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees fear and anxiety are high?

Building support and commitment

_____________ refers to the degree to which decision making is concentrated at a single point in the organization

Centralization

Treating co-workers with respect, making constructive suggestions, and saying positive things about the workplace are part of the __________ behavior that constitutes performance at work

Citizenship

A strong culture should increase employee loyalty because it results in _________

Cohesiveness and organizational commitment

You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is________

Communication

As a result of changing technology and unstable environment, your company is planning to undertake restructuring of the business. The employees in your company are worried about this upcoming change and many of them are anxious due to a fear that they will lose their job. Which of the following techniques is most likely to be used by your company to deal with the employees resistance to change

Education and communication

Top management has a major impact on the organization's culture by ___________

Establishing norms that filter down through the organization

Detail orientation is a primary characteristic of an organization's culture that indicates the degree to which management focuses on results or outcomes rather than techniques and processes used to achieve them

False

Subcultures act to undermine the dominant culture.

False

Which of the following is an example of individual source of resistance to change

Fear of the unknown

__________ involves evaluating one's performance against the performance of one or more others.

Forced comparison

___________ ranking requires the evaluator to place employees into a particular classification, such as top one-fifth or second one-fifth

Group order

Span of control is a key element of an organization's structure. Which of the following key questions is addressed by this element?

How many individuals can a manager efficiently and effectively direct?

Brain's team just had a research breakthrough, they'll need several thousand dollars to complete the project, brain has called a series of meetings in which he's promoting the significance of the new discover, explaining the economic benefits that will result from the final project, and answering questions. Brian is a(n) _________ Within his company

Idea champion

Stefan is looking for a job. Today he went to the Web site of Qriosity Inc., where he filled out an online application and attached a copy of his resume. In which part of the selection process is Stefan?

Initial selection

A(n)_________ strategy emphasizes the introduction of major new products and services

Innovation

Which of the following types of changes involves a new idea being applied to initiating or improving a product, process, or service

Innovation

Which of the following statements is true regarding innovation in organizations?

Innovative organizations reward both successes and failures

________ organizations often don't go out of business even if the original goals are no longer relevant.

Institutionalized

The key characteristic of organizational culture that addresses the degree to which people exhibit integrity and high ethical standards in their work is termed __________

Integrity

Which of the following is an example of an organizational source of resistance to change

Limited focus of change

Which of the following statements is not true regarding organizational approaches to managing stress

Managers should consider decreasing employee involvement in decision making because evidence clearly shows that decreases in employee empowerment reduces psychological strain

Due to the passage of the Americans with Disabilities Act, job applicants ________.

May be required to undergo a medical examination after they receive a contingent offer.

Which of the following is one of the three steps in Lewin's three step change model

Movement

Which of the following statements best describes the difference between organizational culture and job satisfaction

Organizational culture is descriptive, whereas job satisfaction is evaluative

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its web site. The company used to do its business through its sales representative. This is an example of a(n) _________ change

Planned

Ask Socrates Inc. is a computer software company that employs highly intelligent, but somewhat unusual people. Every Friday, free lollipops, toys, or other treats are given out to encourage employees to remember how creative they were when they were children. All the new members of the organization are told about the founders who were three young people who "got lucky" and sold a video game that they invented. The employees are allowed to dress informally and can set their own working hours. The regular distribution of lollipops, toys, or treats every Friday is an example of a _____________ that helps reinforce Ask Socrates culture

Ritual

Repetitive sequences of activities that express and reinforce the key values of the organization, which goals are most important, which people are important, and which are expendable are called

Rituals

Mark is the owner of a local shoe business. He has fifteen employees who report directly to him, he makes all the decisions regarding the type and quality of shoes, and he looks after the shop's finances. Which type of organizational structure does Mark have?

Simple structure

The key concept that underlies all bureaucracies is ________

Standardization

Bruce is new at Wayne Corp., but after a week he already knows that the founder of the corporation started the business in his garage with only $4,000 and one client. This information was most likely transmitted to Bruce by way of ________.

Stories

In addition to the organizational culture at Rogue Vogue Corp. The finance department emphasizes attention to detail. In this example attention to detail is a part of the ________ of the organization

Subculture

During a selection process, the ________ selection stage immediately follows the initial selection stage.

Substantive

Most training is directed at upgrading an improving an employee's ________ skills

Technical

A positive organizational culture emphasizes building on employee strengths, rewards more than it punishes, and emphasizes individual Vitality and growth

True

Examples of incivility include being ignored, being blamed for others mistakes and receiving no credit for your achievements, having your reputation undermined in front of others, and experiencing other situations meant to demean or disparage you or others

True

Intergroup development seeks to change groups attitudes, stereotypes, and perceptions that groups have of each other

True

Resistance to change can be positive if it leads to open discussion and debate

True

The divisional structure has the opposite benefits and disadvantages of the functional structure

True

The organizational design of a simple structure is highly risky

True

To create a truly sustainable business, an organization must develop a long-term culture and put its values into practice.

True

Workaholism is the tendency to think constantly about work off the job and to feel compelled to work excessive hours.

True

Scarlett has received authorization to add an assistant manager to her department. This person will be working closely with Scarlett and must have excellent interpersonal as well as technical skills. Scarlett wants to make certain that she maximizes the chance of choosing the correct individual and is trying to decide on the most appropriate selection device. In order to assess the management skills of the applicants and managerial potential, scarlet should _________

Use an assessment center

A _________ organization is a small, core organization that outsources major business functions.

Virtual

The term used to describe the degree to which tasks in an organization are subdivided into separate jobs is called _________

Work specialization

Which of the following statements is true regarding work specialization?

Work specialization decreases the time spent in changing tasks

Which performance evaluation method requires no complex forms or extensive training to complete?

Written essays

Which of the following is a common contingent selection method

drug test

Which of the following is most likely to be the fastest growing training medium

e-training

Which of the following is typically a characteristic of the mechanist model of organization?

extensive departmentalization

Grace works for a pet store where everyone is committed to the happiness of the animals. Often employees, bosses, and hourly workers alike, come into the store "off the clock" and spend time training the animals. Everyone loves the store, the animals, and their jobs. This attitude of her co-workers inspires Grace to do her best. Based on this information, we can say that Grace is experiencing the effects of ________. A) decentralization B) organizational climate C) high departmentalization D) low formalization E) high work specialization

organizational culture

It is easiest for management to deal with resistance when it is ________.

overt

If a manager uses critical incidents as a method of performance evaluation, then ________.

the focus of the evaluation will center on specific behaviors

The principle of _________ helps preserve the concept of an unbroken line of authority

unity of command