operation management chapter 1

Lean production systems incorporate the advantages of both mass production and craft production.

True

People who work in the field of operations should have skills that include both knowledge and people skills.

True

The hierarchy and sequence of planning and decision making is: mission, organizational strategy, tactics, and operational decisions.

True

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

True

Two widely used metrics of variation are the __________ and the _________.

mean; standard deviation

Which of the following factors would tend to reduce productivity?

more inexperienced workers

The external elements of SWOT analysis are

opportunities and threats

An organization's mission statement serves as the basis for:

organizational goals

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

False

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

15 chairs/worker/day

Operations, marketing, and finance function independently of each other in most organizations.

False

Outsourcing tends to improve quality but at the cost of lowered productivity.

False

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

True

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

True

An example of an operational operations management decision is inventory level management.

True

Which of the following is not a type of operations?

advertising

The responsibilities of the operations manager are:

forecasting, designing, planning, organizing, and controlling.

Which of the following would tend to increase the importance of supply chain management?

increased globalization.

Which of the following is not a key factor of competitiveness ?

size of organization

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems? .

sustainability