Operational Procedures Quizlet Review

Who needs to approve a change before it is initiated? (Select two.) A. Change board B. Sales rep C. Marketing director D. Customer E. Regional rep

A. Change board D. Customer

What method is used to ensure proper ventilation in a server room? A. Hot and cold aisles B. Internal fans C. Internal cooling systems D. Maintaining a steady temperature

A. Hot and cold aisles

Which of the following is a myth regarding electrostatic discharge (ESD)? A. If you can't feel ESD, the surge is not sufficient to harm computer components. B. Simply touching an object can create static electricity. You do not have to rub the object. C. Sitting down or standing up from a chair can create static electricity. D. Most often, ESD degrades computer components, and they fail at a later date.

A. If you can't feel ESD, the surge is not sufficient to harm computer components.

Which of the following devices are MOST susceptible to problems associated with ESD (Electrostatic Discharge)? (Select two.) A. Memory B. Processor C. CRT monitors D. Fiber optic cable E. ATX form factor cases F. Cat 5 cable

A. Memory B. Processor

Which tool would be the BEST choice for securing cable wiring to a patch panel? A. Punch down tool B. Combination ratchet/screwdriver C. Network tap D. Extension magnet

A. Punch down tool

Your organization has expanded into an adjacent office. You have been tasked with laying cables to connect the new space with the existing space. Which document should you look at to ensure that there will be no interference or damage to the cables from existing infrastructure? A. Knowledge base B. Floor plan C. Network topology diagram D. Physical security diagram

B. Floor plan

Which of the following VPN protocols was developed by Cisco and can be used to route any Layer 3 protocol across an IP network? A. SSL B. GRE C. IPSec D. L2TP

B. GRE While L2TP, IPSec, and SSL are VPN protocols, GRE is a tunneling protocol that was developed by Cisco and can be used to route any Layer 3 protocol across an IP network.

As an IT technician for a savings and loan institution, you have been tasked with making sure that your organization adheres to all Payment Card Industry Data Security Standards (PCI DSS) for all debit, credit, and prepaid cards issued by the company. You are currently assigning a unique ID to each company employee with computer access to the card data. Which of the following PCI DSS goals are you attempting to meet in this scenario? A. Regularly monitor and test networks. B. Implement strong access control measures. C. Maintain a vulnerability management program. D. Build and maintain a secure network.

B. Implement strong access control measures.

To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap to your wrist. Where should the other end be fastened? (Select two.) A. Screw on the wall power outlet B. Metal area on the computer case C. Ground wire on the wall power outlet D. Anti-static mat E. Ground wire on the power supply

B. Metal area on the computer case D. Anti-static mat

In which of the following situations should you NOT use an ESD wrist strap? A. When replacing worn or frayed power cords. B. When working with high-voltage components. C. When replacing memory modules. D. When wearing jewelry.

B. When working with high-voltage components.

Your local area experiences brownouts or blackouts during frequent electrical storms. Which of the following components could you add to your network rack to help protect your servers from brownouts or blackouts? A. Wireless controller B. UPS C. Patch panel D. Ethernet switch

B. uninterruptible power supply (UPS)

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the device driver over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What is the BEST method for resolving the user's issue? A. Escalate the call to another technician or your supervisor. B. Tell the user to wait until you are scheduled to be in that location. C. Drive to the other location as soon as possible and update the driver. D. Establish a Remote Desktop connection and update the driver.

D. Establish a Remote Desktop connection and update the driver.

As a systems engineer for a large retail corporation, you have filled out a change order form to replace the laptop computers that sales reps use on the road with business tablets that are much more durable, provide both touch and keyboard options, and are more portable and easier to use when working with clients. The request has been forwarded to the change board, which is reviewing the change order form with you. One of the board members asks if this change will impact plans to move more of the business online to reach customers directly. Which of the following questions does the board member really want answered? A. What is the scope of the requested change? B. What are the desired deliverables? C. What are the desired outcomes? D. How does this change fit with company's current strategic focus?

D. How does this change fit with company's current strategic focus?

Which of the following are safety benefits are associated with encasing cables that run across the floor? (Select two.) A. Secures data transmitted on data cables from eavesdropping B. Prevents tampering with the cable(s) C. Improves aesthetics D. Reduces tripping accidents E. Prevents wear

D. Reduces tripping accidents E. Prevents wear

Which of the following BEST describes the primary role of Tier 1 support operators? A. They track the progress of and open and close tickets. B. They use their specialized training and experience with the organization to help resolve an issue. C. They solve issues behind the scenes and handle the most complex situations. D. They gather information about a problem and perform basic troubleshooting.

D. They gather information about a problem and perform basic troubleshooting.

Which of the following is used to identify and record technical issues, manage their progress, and verify full resolution? A. Support systems B. Change management C. Inventory management database D. Ticketing system

D. Ticketing system

Which of the following is one way that developers and organizations who produce open-source software can generate revenue from the software? A. One-time activation licenses B. Persistent activation licenses C. Enterprise licenses D. Training contracts

D. Training contracts

You have created a system image of Windows 11 on your laptop before updating several applications on your hard drive. The system image is stored on an external hard drive. After updating one of the applications, you are required to restart your laptop. However, during the restart, you receive an error message that the system is unable to reboot. You try to restore the system image from the external hard drive, but you are unsuccessful. Which of the following do you need to do BEFORE successfully restoring your Windows 11 system using the system image? A. Copy the system image to a network computer and access the image from there. B. Copy the system image to the Windows hard drive and then start the recovery process. C. Set the BIOS/UEFI settings to boot from the external hard drive first. D. Use a recovery disc to restore the operating system.

D. Use a recovery disc to restore the operating system.

What does occasional beeping from the UPS mean? A. The UPS is not connected to the computer. B. The computer is about to shut down. C. The power reserve in the UPS battery is critically low. D. The UPS battery is no longer able to hold a charge. E. The computer is running on the UPS battery power.

E. The computer is running on the UPS battery power.

You have accepted a position working in a retail store's IT department. Which of the following government regulations would be the most important for the retail store to be in compliance with? A. SOX(Sarbanes-Oxley Act) B. HIPAA(Health Insurance Portability and Accounting Act) C. FERPA(Family Educational Rights and Privacy Act) D. PCI DSS(Payment Card Industry Data Security Standards)

Payment Card Industry Data Security Standards (PCI DSS)