Operations Management

Process utilization is the ratio between ______ and _________.

flow rate, process capacity

The capacity of a nonbottleneck resource is __________ the capacity of the process.

larger than

The capacity of a resource determines the _______ number of flow units that can flow through that resource per unit of time.

maximum

The process capacity determines the _______ a process can provide per unit of time.

maximum flow rate

The _________ of resource is how long that particular resource takes to complete one flow unit.

processing time

Inventory is shown as _______in a process flow diagram.

triangles

Refer to the process flow diagram below. Station 1 is _________ from Station 2.

upstream

What will the utilization of a bottleneck resource be less than 100%?

when the process is demand-constrained

One employee is in charge of the following activities at a bank's drive-through: Activity. Activity Time per Customer Greet customer. 2 seconds Take order. 3 seconds Process order 2 minutes Print receipt. 10 seconds What is the processing time (in seconds) of the drive-through process at the bank?

135

Which of the following is a resource in an outpatient medical clinic?

X-ray machine

Customers drive away after failing to find a place to park at a supermarket. The current process is __________

capacity - constrained

You are filling your prescription at a pharmacy. Right now, you are waiting in line in front of the pickup window. Which process is upstream, relative to your current position in the process?

Dropping off the prescription

Capacity is constrained when _______ exceeds _________ and the flow rate is equal to _________.

demand, supply, process capacity

One employee is in charge of the following activities at a bank's drive-through: Activity Activity Time per Customer Greet customer 2 seconds Take order 3 seconds Process order. 2 minutes Print receipt. 10 seconds What is the capacity (in customers per hour) of the employee?

0.44

One employee is in charge of the following activities at a bank's drive-through: Activity. Activity Time per Customer] Greet customer. 2 seconds Take order. 3 seconds Process order. 2minutes Print receipt. 10 seconds What is the bank's process capacity (in customers per minute)?

0.44

Job candidates are leaving an office every 50 minutes. Each candidate goes through three activities during the office visit: verification, written test, and interview. Verification takes 1 minute, the written test takes 40 minutes, and the interview takes 10 minutes. Assume there is only one resource dedicated to each activity. What is the bottleneck capacity in candidates per hour?

1.5

A bank has three tellers. It takes a teller 6 minutes to serve one customer. What is the capacity of the bank (in customers per hour) over the course of an 8-hour workday?

240

Patients are arriving at a clinic at a rate of 2 per minute. Each patient's visit consists of four steps sequential steps: check in, record vital signs, receive treatment, and check out. A receptionist takes 1 minute to check a patient in. A nurse takes 2 minutes to record the patient's vital signs. A doctor spends 10 minutes with a patient. A staff member takes 3 minutes to check a patient out. What is the utilization of the checkout resource?

30%

Job candidates are leaving an office every 50 minutes. Each candidate goes through three activities during the office visit: verification, written test, and interview. Verification takes 1 minute, the written test takes 40 minutes, and the interview takes 10 minutes. Assume there is only one resource dedicated to each activity. What is the utilization of the bottleneck resource?

80%

Patients are arriving at a clinic at a rate of 2 per minute. Each patient's visit consists of four steps: check in, record vital signs, receive treatment, and check out. A receptionist takes 1 minute to check a patient in. A nurse takes 2 minutes to record the patient's vital sings. A doctor spends 10 minutes with a patient. A staff member takes 3 minutes to check a patient out. What is the process capacity in patients per hour?

6

Patients are arriving at a clinic at a rate of 2 per minute. Each patient's visit consists of four steps: check in, record vital signs, receive treatment, and check out. A receptionist takes 1 minute to check a patient in. A nurse takes 2 minutes to record the patient's vital signs. A doctor spends 10 minutes with a patient. A staff member takes 3 minutes to check a patient out. What is the cycle time of the process in minutes?

Cannot be determined

Which is true of the following statements about process analysis is TRUE?

Process analysis is a framework to understand an organization's detailed operations

Job candidates are leaving an office every 50 minutes. Each candidate goes through three activities during the office visit: verification, written test, and interview. Verification takes 1 minute, the written test takes 40 minutes, and the interview takes 10 minutes. Assume there is only one resource dedicated to each activity. Which of the following conclusions canoe drawn?

The process is capcity-constrained

On a process flow diagram, ___________are used to show the journey of a flow unit from inout to output.

arrows

Resources are shown in a process flow diagram as_______

boxes