Operations Test 1

Carriers are picked to move products to warehouses and customers, coordinate and schedule the movement of goods and information through the supply network, develop and operate a network of warehouses, and run the information systems that manage the receipt of orders from customers and the invoicing systems that collect payments from customers.

Delivering

Services generally vary from day to day and even hour to hour as a function of the attitudes of the customers and the servers. Which of the following are exceptions to this?

Information technologies Hard technologies

An integrated set of activities designed to achieve high-volume production using minimal inventories of parts that arrive exactly when they are needed.

Just In Time

To achieve high customer service with minimum levels of inventory investment.

Lean manufacturing

_______________services may need little in the way of facilitating goods, but what they do use are critical to their performance.

Pure

In the case of services, this may involve all types of follow-up activities required for after-sales support.

Returning

Which of the following processes involves the selection of suppliers?

Sourcing

Managing the entire organization so it excels in all dimensions of products and services important to the customer.

Total quality management

Doing something at the lowest possible cost is known as

efficiency

Core _____________ providers already provide a significant service component as part of their businesses.

goods

When can a service innovation be patented?

never

Core _______________ providers must integrate tangible goods.

services

The attractiveness of a product relative to its cost is known as

value