OPRE 3310 ch 1

Which of the following is not an ongoing trend in manufacturing?

mass production for greater economies of scale

Two widely used metrics of variation are the __________ and the _________.

mean; standard deviation

Buying goods or services instead of producing or providing them in-house is called

outsourcing

Managing the supply chain has become more important as a result of firms increasing their levels of:

outsourcing.

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management

outsourcing; supply chain

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

sustainability

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________.

sustainability; threat of global warming

Which of the following is not a characteristic of service operations?

easy measurement of productivity

Measurements taken at various points in the transformation process for control purposes are called:

feedback

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function

finance

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods?

mass production

Which of the following is not true about the systems approach?

A systems approach concentrates on efficiency within subsystems.

Which of the following statements about variation is false?

Any variation makes a production process less productive

Production of Goods results in a tangible output. Delivery of a Service generally implies an act. Production of Services results in;

Both tangible and intangible outputs

In addition to operations, which of the following is considered a "line" function?

sales

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:

Pareto phenomenon

Which of the following principles emphasizes that actions should make the community as a whole better off?

The Common Good Principle

Which of the following is not a benefit of using models in decision making?

They force the decision maker to take into account qualitative issues such as personalities and emotions

A "product package" consists of:

a combination of goods and services

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher

agility

Which of the following is essential to consider with respect to managing a process to meet demand?

capacity

Knowledge skills usually don't include:

communication skills

The process of comparing outputs to previously established standards to determine if corrective action is needed is called

controlling

Technology choices can have a major impact on:

costs. productivity. customer satisfaction. quality. all of the above.

Which of the following is a type of transformation process used by operations to convert inputs into outputs?

cutting storing entertaining analyzing all of the above are transformation processes

Which is not an area of significant difference between manufacturing and service operations?

forecasting demand

Which of the following would tend to increase the importance of supply chain management?

increased globalization

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's:

internal supply chain

Which of the following does not relate to system design?

inventory management

Marketing depends on operations for information regarding

lead time

Operations and sales are the two ________ functions in businesses

line

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

manufacturable

Farming is an example of:

nonmanufactured goods production

In their chief role of _________, operations managers exert considerable influence over the degree to which the goals and objectives of the organization are realized.

planner/decision maker

Dealing with the fact that certain aspects of any management situation are more important than others is called:

recognition of priorities

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of:

revenue management

Production systems with customized outputs typically have relatively:

skilled workers

Which one of the following would not generally be classified under the heading of transformation?

staffing

Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors?

supply chain management

Business organizations consist of three major functional areas which, ideally:

support one another

Product design and process selection are examples of _______ decisions

system design

The responsibilities of the operations manager include

the creation of goods or provision of services