Oral Comm Final 2021

One disadvantage os using your own survey is that ____________.

A. The data collected might not have as much credibility as published evidence.

Which of the following is delivered directly to the audience and provides the central idea of the speech?

A. Thesis statement

The most important key to controlling communication apprehension is

A. To be prepared

Which of the following best explains why opposites attract?

C. Each partner's characteristics satisfy the other's needs.\

A collection of people who share affection and resources and who think of themselves and present themselves as a family are called

C. Family

John Gottman, who has spent more than four decades studying how people communicate, can predict with a rate of accuracy approaching 90% whether or not a married couple is headed to-ward divorce, mostly on the basis of

C. Four Horsemen of the Apocalypse

Emergent leaders

C. Gain influence without being appointed

Carla is having anxiety about giving her speech to her classmates. She's afraid that she will get up to give her speech and completely forget everything she has to say. Something similar happened to her last year when giving a speech for another class. In that case, her classmates made fun of her for rest of the semester for her mistake. Normally, Carla doesn't care too much about other people's opinions. However, she is concerned that her audience may once again develop a negative opinion of her if something horrible were to happen with her speech. Which of the following is most likely the primary cause of her current speaking anxiety?

C. Her previous speaking experience

What should you do first in a win-win problem solving?

C. Identify your problem and unmet needs

Neither the tasks at hand nor the members of her team interest Celia, whose management style would best be described as ____________.

C. Impoverished

For his presentation, Bernie would like to educate his audience about adoption laws. Bernie's general purpose would be to _____________.

C. Inform

Roles which are not formally assigned to group members and are rarely even acknowledged by the group are called

C. Informal roles

According to Gibb's checklist for conflict management, ____________ statements are often expressed as "You" statements.

C. Judgmental

What has the most influence on stereotypes when it comes to gender and nonverbal communication?

C. Media portrayals

Compared to verbal communication, nonverbal communication has ______________.

C. More ambiguity

__________ is the inability or unwillingness to express thoughts or feelings in a conflict

C. Nonassertion

Nonverbal communication includes messages expressed through ___________ means.

C. Nonlinguistic

Withholders, pseudoaccommodators, and guilt makers are all demonstrating what type of non assertive behavior?

C. Passive aggression

The word used to describe the behavior of people who pay more attention to their devices than to those around them is ___________.

C. Phubbing

How companies structure the __________ has a direct impact on productivity and communication at work.

C. Physical environment

Interpersonal relationships are special because of their _________.

C. Scarcity

Online anonymity may encourage ___________, but it can also promote racism, sexism, and homophobia.

C. Self-disclosure

Which of the following nonverbal behaviors is least likely to be misinterpreted cross-culturally?

C. Smiling

The space 4 to 12 feet from a person is defined as ____________.

C. Social distance

People who tend to do less work in a group than they would as individuals are

C. Social loafers

Which type of norm governs how members of the group should interact with each other?

C. Social norms

"Reflective thinking" refers to ______________.

C. Systematic and structured problem solving

Which types of norms govern how members get the job done?

C. Task norms

According to Stephen Covey, what do highly effective listeners do that sets them apart from others?

C. They listen to understand

Forming a thumb and forefinger in a circle with the other three fingers spread out means __________ in France.

C. This is worthless

One strategy for managing debilitative communication apprehension is to _____________.

C. Use nervousness to your advantage.

One quality of online communication is its potential to convey _________.

C. Validation

Research shows that most people have a _________ percent chance of identifying when someone is lying to us.

D. 50

A democratic leader __________.

D. Allows members to be involved in determining the director of various projects

Which leadership style relies on legitimate, coercive, and reward power to influence others?

D. Authoritarian

Which of the following behaviors is an example of a manipulator?

B. Picking at your fingernails

Facilitation communication apprehension is _________.

B. Rational

In the question-and-answer period following his speech, Will responded: "If I understood your question correctly, you are asking how I interpret the legal battle. Am I correct?" In this instance, Will is ___________.

A Paraphrasing

When asking questions as a way to support another, its important to

A. Ask questions to encourage the person to keep talking

Focusing on shared goals, minimizing competition, and celebrating progress are all ways to maximize group

A. Cohesiveness

The degree to which members feel connected with and committed to a group is known as ____________.

A. Cohesiveness

____________ refers to the emotional tone of a relationship.

A. Communication climate

Glancing at your phone several times during Thanksgiving dinner annoys your grandmother who travelled here from Germany and even made your favorite dessert. She accuses you of not listening to her even though you heard every word. Her annoyance at your listening skills is likely a result of

A. Cultural differences

The purpose statement _________

A. Describes what you want your speech to accomplish with the audience

According to most structured problem-solving approaches developed in the last century, which of the following steps should be the first task of a problem-solving group?

A. Determine the group's goals

Which of the following is most likely to increase your connection with your audience and help you control nervousness?

A. Direct eye contact

When a group moves from conflict toward a single solution, it is in the ____________ stage.

A. Emergence

In what way is the U.S. culture remarkably similar to Asian culture?

A. Emotional expressiveness

Which of the following strategies is least likely to encourage participation from quiet members in a group?

A. Encourage everyone to give feedback during brainstorming sessions

Which is the strongest confirming response?

A. Endorsement

______________ communication apprehension can help improve one's speaking performance, while ________ communication apprehension can inhibit self-expression.

A. Facilitation, debilitative

Listening is a necessary element of which part of the transactional communication model?

A. Feedback

____________ is a method of problem analysis that identifies the forces contributing to resolution of the problem and the forces that inhibit its resolution.

A. Force field analysis

Roles which are explicitly assigned by an organization or group such as "coach," "treasurer," or "customer service representative" are

A. Formal roles

Which of the following is a benefit of maintaining friendships?

A. Friends help keep you healthy and boost your self-esteem

Which of the following statements is true about gender and relational communication online?

A. Gender differences in face-to-face communication also appear online

If you would do anything for your friends, from expressing your admiration loudly on the street to helping them move, you probably feel a ____________ to them.

A. High obligation

Which of the following behaviors has been identified by researchers as one of the main ways people feel connected?

A. Making eye contact

What is true about friendships and gender?

A. Men tend to report that they are romantically interested in their female friends.

An interactive communication process designed to help people reach agreement when one person wants something from another is called

A. Negotiation

Which statement best characterizes appearance as a factor of attraction?

A. Physical factors become less important as a relationship progresses

Which of the following tasks is most likely to require a problem-solving group?

A. Planning a company's Christmas party

Most scholars agree that _________ factors more heavily influence how men and women behave rather than biological factors.

A. Social

Group members who help maintain good relationships within the group are fulfilling what roles?

A. Social roles

Which nonverbal behavior is an example of paralanguage?

A. Speaking loudly to emphasize your anger.

Which of the following types of leaders respect the power of teamwork and are primarily motivated by the mission of the group or organization?

A. Transformational

Which of the following is NOT true about nonverbal communication?

A. You can avoid it

Which of the following delivery aspects would likely have the greatest impact on your facial expressions?

A. Your level of involvement and enthusiasm

According to researchers, on average, what percentage of information can a person remember immediately after hearing it?

B 50%

What is the difference between a purpose statement and a thesis statement?

B. A purpose statement describes exactly what you want your speech to accomplish, while a thesis statement tells your listeners the central idea of the speech.

One type of non-assertive response to conflict characterized by giving in, and putting others' needs ahead of your own is

B. Accommodation

People who exhibit listening fidelity ___________.

B. Accurately comprehend the intent of the speaker's message

Brent slurred his words while giving his speech. Which of the following delivery aspects was Brent having difficulty with?

B. Articulation

What is the primary reason that women tend to demonstrate greater sensitivity than men to nonverbal cues?

B. Because women have historically had less power than men.

The best thing you can do to improve your nonverbal communication skills is

B. Become aware of the signals you and others send nonverbally

When the number of members is too large for effective discussion, one strategy is to form subgroups called ____________ to simultaneously address an issue and then report back to the group at large.

B. Breakout groups

Which of the following best describes how you should go about choosing a topic?

B. Choose a topic that is right for you, the audience, and the situation.

The study of how humans use and structure time is called ____________.

B. Chronemics

Which of the following is NOT one of the stages in Fisher's four-stage group decision- making process?

B. Conforming

An intense level of anxiety about speaking before an audience, resulting in poor performance is known as _________.

B. Debilitative communication apprehension

___________ messages that imply a lack of agreement or respect for another person.

B. Disconfirming

There is a remarkable similarity in the way people around the world express

B. Emotions

A critical listener should ____________.

B. Examine the speaker's evidence and reasoning

Which of the following is an important last step when using win-win problem-solving to meet your common goals?

B. Follow up on the solution

The study of touch is called _______.

B. Haptics

The level of engagement in a relationship, whether the communicator is interested and involved or distant and detached is called ____________.

B. Immediacy

Two-way interactions between people who are part of a close and irreplaceable relationship in which they treat each other as unique individuals is

B. Interpersonal communication

Which part of the brain governs nonverbal communication?

B. Limbic

People who exhibit which of the following skills are more likely than others to be hired and promoted?

B. Listening

Which of the following is an accurate statement about listening?

B. Listening is a skill that needs to be learned.

The process of conveying messages without using words is the definition of

B. Nonverbal communication

How do online support groups differ from face-to-face supportive encounters?

B. Online support groups allow anonymous self-disclosure.

Speakers who exaggerate the negative aspects of a poor speaking experience are engaging in the fallacy of ______________.

B. Overgeneralization

________________ involves development of solutions with input by the people who will be affected.

B. Participative decision making

Psychologist George Bach describes ________ as "crazymaking" behavior

B. Passive aggression

When you tell a lie by withholding information that another person deserves to know, or deliberately mislead another person to protect yourself, what kind of lie is it?

B. Self-serving lie

Which type of leader would alter their leadership style as a circumstances charge?

B. Situational

Giving someone the silent treatment that conveys the message "you aren't even worth my time" is what kind of disconfirming message?

B. Stonewalling

Fisher and Ury of the Harvard Negotiation Project recommend that participants begin negotiations by focusing on

B. Their interests

Research shows that when strangers given a choice where to sit, they tend to choose seats next to people

B. Who look familiar to them

Before offering advice, you need to make sure that ____________.

B. You can deliver advice in a face-saving manner

Which of the following is NOT considered a reason one should strive to be a better listener?

B. Your hearing will improve with practice

During which step of an assertive message do you engage in perception checking?

B. Your interpretation of the other person's behavior

Personal distance is defined as the space ___________ away from another person.

C. 18 inches to 4 feet

When Jackie speaks during a meeting, her comments tend to be judged more harshly. Yet if Jackie doesn't assert herself at work, she will not get a promotion. How would the text describe her dilemma?

C. A double standard.

Combinations of two or more expressions showing different emotions are called

C. Affect blends

Expressions that reflect an emotional state are called _____________.

C. Affect displays

Virtual groups tend to make better decisions when they use a(n) ________ form of communication.

C. Asynchronous

Parents who are strict and demand obedience "because I said so" use which kind of parenting style?

C. Authoritarian

Parents who are firm with their children but also encourage open communication use which kind of parenting style

C. Authoritative

A purpose statement should ___________.

C. Be results-oriented

The social penetration model is used to describe which two dimensions of communication?

C. Breadth and depth

__________ is the social need to influence others.

C. Control

Which of the following is a criterion for evaluating online research?

C. Credibility

LexisNexis is a popular collection of which of the following?

C. Databases

Which of the following is an example of metacommunication?

D. "I hate it when you yell at me."

Right before LaShonda gets up to deliver her speech, she thinks to herself: "I know that I'm going to drop my notecards on the floor, forget everything I have to say, and look like a complete idiot." LaShonda is engaging in the fallacy of ____________.

D. Catastrophic failure

Nonverbal behaviors that reinforce the content of a verbal message with gesture are called

D. Complementing behaviors

Postural cues are nonverbal signs for

D. Confidence

Yelling "Shut up!" or "Get it yourself!" is an example of ___________.

D. Direct aggression

"Deserter," "Dominator," "Recognition Seeker," and "Aggressor" are all examples of

D. Dysfunctional roles

Relational listening involves

D. Emotionally connecting with others and understanding people.

Which of the following is your best bet for finding information that meets the four criteria of online research?

D. Google Scholar

Which characteristic is one of the strongest predictors of innovation in teamwork?

D. Group cohesiveness

People with nonverbal learning disorder (NVLD) might

D. Have trouble understanding sarcastic or humorous statements

What of the following is a reason you might avoid self-disclosure with another person?

D. If the other person does not reciprocate with their own self-disclosures

The opposite of interpersonal communication is ____________ communication.

D. Impersonal

A collective of people is not automatically considered a group. To be considered a group, which of the following factors should be present?

D. Interaction and interdependence

According to social scientist Edward Hall, allowing someone to move into your ________ is a sign of trust.

D. Intimate space

The model of self-disclosure that represents everything there is to know about you in one frame is

D. Johari window

Luis' speech is about methods of stress reduction. He's a little nervous. So, right before giving his speech, Luis says to himself, "I'm glad I have a chance to educate my audience about stress reduction. I am really knowledgeable about this topic, and I hope my audience will use these methods to reduce their own stress." Luis is trying to manage his communication apprehension by ____________.

D. Keeping a positive attitude

The study of body movement, facial expression, gesture, and posture is called _________.

D. Kinesics

When the brain interprets sound and gives meaning to the sound, it is called _________.

D. Listening

Deborah Tannen indicates that women often respond to another's description of personal troubles by __________ these experiences.

D. Matching

Which listening style is the best defense against being fooled by "pseudo-profound" assertions-statements that sound smart but are misleading or nonsensical?

D. Mindful

Research shows that the long-term compatibility of people matched by online dating services is __________ than that of people meeting on their own.

D. No greater

Which of the following characteristics is a quality of nonvocal nonverbal communication?

D. Posture

"After listening to my speech, my audience will be able to list the five steps for preparing a small-claims case" is an example of a(n) ________________.

D. Purpose statement

People wearing this color are usually viewed as more attractive

D. Red

___________ is the process of deliberately revealing information about oneself that is significant and that would not normally be known by others.

D. Self disclosure

A blatant sexual overture, or any verbal or nonverbal behavior that creates a "hostile work environment," is called __________.

D. Sexual harassment

Shaking hands upon first meeting a person would be considered a ____________.

D. Social norm

The type of listener tries to monopolize the conversation by switching topics.

D. Stage-hogger

According to the textbook, what would be considered proper posture?

D. Standing straight with shoulders squared off

Which is the most true of love languages?

D. The best way to express a love language to a partner is in the love language he or she prefers.

What's the recipe for a good friendship?

D. Time, talk, and shared activities

"Great leaders are born, not made." This statement expresses which theory of leadership?

D. Trait

Gibb's checklist for conflict management recommends ____________ messages, which show that you can accept another's feelings and put yourself in their place.

D. Using empathetic

When it comes to getting hired, people with _________ are less likely to get a job.

D. Visible tattoos

When you picture yourself presenting a successful speech before you give it, you are using __________.

D. Visualization