Org Lead: Chapter 2

A disadvantage of action learning is that it inherently involves time away from immediate job responsibilities.

False

Experience is just a matter of what events happen to you.

False

Informal mentoring programs occur when an organization assigns a relatively inexperienced but high-potential leader to one of the top executives in the company.

False

Which of the following statements is true of informal coaching?

It takes place whenever a leader helps followers to change their behaviors.

Jonathan, a front desk executive at Read Books Inc., handled 40 customer calls per day. He was then sent to a training program last month to improve his communication skills, which cost the organization $500. This month, Read Books observes that his growth is positive and substantial and that he is able to handle 60 customer calls per day. His productivity has increased by $700. This scenario most likely exemplifies

Return on Investment

_____ occurs when people's expectations or predictions play a causal role in bringing about the events they predict.

The self-fulfilling prophecy

According to the A-O-R model, leadership development is enhanced when the consequences of actions and their significances are considered.

True

Leaders and followers use development plans as road maps for changing their own behaviors.

True

According to Patricia O'Connell's webs of belief, which of the following webs of belief is associated with respecting and caring for all creation, and honoring the needs and identities of everyone in every culture?

reverence (p. 51)

People who are observing an action are much more likely than the actor to make the fundamental attribution error. This is called

the actor/observer difference.