org management chapter 18

An organization communicates openly to its employees about violent incidents in the workplace and what's being done to handle them. This is an example of a ________ control strategy. 1)feedback 2)reactive 3)concurrent 4)feedforward

A

Blanca nods as she watches her new employee as he executes the steps in making French fries. Her purpose is to make sure he follows the instructions exactly as given. Blanca is using ________. 1)personal observation 2)statistical reports 3)mentoring 4)nonverbal feedback

A

________ ratios measure how efficiently the firm is using its assets. 1)Liquidity 2)Leverage 3)Profitability 4)Activity

D

Factors that have been found to be linked to workplace violence include ________. 1)too much caffeine 2)employee stress 3)poor employee diet 4)poor personal hygiene

B

The first step in the control process is ________. a) comparing performance against expectations b) measuring actual performance c) setting the desired standards d) enforcing managerial control

B

Two areas in which corporate governance is being reformed are the role of boards of directors and ________. 1)executive bonus systems 2)financial reporting 3)reports to stockholders 4)reporting to government agencies

B

When data is analyzed and processed, it becomes ________. 1)a system 2)information 3)fact 4)a structure

B

Which one of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt? 1)liquidity ratios 2)leverage ratios 3)profitability 4)activity ratios

B

________ is when a manager in the work area interacts directly with employees to maintain supervision. 1)Preventive maintenance 2)Management by walking around 3)Proactive control 4)Feedforward control

B

Diane wants to take corrective measures to prevent future theft. Which one of the following is a feedback tactic that Diane could use to control theft? 1)use the services of professional investigators 2)openly communicate the costs of stealing 3)use corporate hotlines for reporting incidents 4)educate and train employees about the policies

A

Managers should use subjective measures when ________. A) work activities cannot be expressed in quantifiable terms B) work activities are critical to the organization C) organizational processes and activities are complex D) employee attitudes are at stake

A

Which one of the following best fits the definition of organizational performance which managers should control? 1)Mr. B's Pizzeria sold an average of 18 pizzas per hour on Saturday night. 2)The customer ordered the Victorian Rose interior décor. 3)Colin arrived 15 minutes early for his shift. 4)The shipment of parts arrived two days late.

A

Which one of the following sources usually provides filtered information which cannot be documented? 1)oral reports 2)personal observations 3)online reports 4)written reports

A

________ is measured by the costs of acquiring and transforming organizational resources into outputs. 1)Input 2)Quality 3)Profit 4)Leverage

A

________ refers to the process of monitoring, comparing, and correcting work performance. 1)Controlling 2)Checking 3)Measuring 4)Verifying

A

Cindy's elementary school-aged children brought home lists of supplies required for their classes so Cindy raided the office supplies cabinet. Her rationale is that her employer doesn't pay her enough to buy these items. Cindy is engaging in ________. 1)workplace piracy 2)employee theft 3)equity adjustment 4)compensation management

B

Contours, Inc., quality auditors pull one part from the production line every 15 minutes. These parts are measured against the production print; any variation that is beyond acceptable levels is reported to the machine operators. Contours, Inc., is using ________ control. 1)feedforward 2)concurrent 3)feedback 4)concentric

B

"No, James, you must start the timer after you lower the French fry basket into the fryer, not before." This supervisor is using ________. 1)basic corrective action 2)disciplinary action 3)immediate corrective action 4)delayed corrective action

C

Charles wants to prevent problems before their occurrence. Which one of the following is the most desirable type of control to achieve this goal? 1)proactive control 2)preventive control 3)feedforward control 4)feedback control

C

Contours, Inc., knows each drill bit can cut approximately 100,000 holes before the hole size is smaller than the print specification so it changes drill bits after 95,000 uses. Contours, Inc., is using ________ control. 1)preventive 2)predictive 3)feedforward 4)concurrent

C

It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________. 1)company's financial outlook 2)labor-management relationship 3)service profit chain 4)productivity ratio

C

Mark recommends that the managers at Statco should identify how and why performance has deviated beyond the acceptable range of variation, and then correct the source of the deviation. Here, Mark is recommending ________. 1)feedforward control 2)immediate corrective action 3)basic corrective action 4)concurrent control

C

Statco, Inc., has struggled to meet projected revenues for each of the past ten quarters. The firm hired Mark Adams to design a control system and offer suggestions to improve the firm's performance. Which one of the following is a key activity that the proposed control system should perform? 1)organizational planning 2)organizational structuring 3)performance measurement 4)corporate governance

C

The plant superintendent wants to know the value of products per man hour. She is concerned with ________. 1)costs 2)waste 3)productivity 4)profits

C

Which one of the following is a performance measurement tool that looks at four areas that contribute to a company's performance? 1)market value method 2)triple bottom line method 3)balanced scorecard approach 4)information control approach

C

Buchanan Welders cannot raise its prices in its highly competitive industry. Which one of the following is an option if Buchanan wants to increase its productivity? 1)introduce a lower-cost model 2)emphasize the importance of quality in its sales materials 3)Exceed customers' expectations with early deliveries 4)use less expensive inputs

D

Every March, Bill, who owns and operates a small retail shop, takes a large box of receipts and invoices to his accountant so the accountant can file Bill's taxes in April. Only then does Bill know if his business has been profitable. Bill could benefit from a(n) ________. 1)concurrent control system 2)balanced scorecard system 3)inventory control system 4)management information system

D

The comparing step in the control process determines ________. A) a company's relative position in the industry in terms of the standards used B) a company's relative position in the industry in terms of performance variances C) the variation between actual performance and an external benchmark from a noncompetitor D) the variation between actual performance and the standard

D

The information provided by the customer who brings a product in for warranty work can be used for ________ control 1)feedforward 2)concurrent 3)preventive 4)feedback

D

Which one of the following management responsibilities determines if organizational goals are being achieved? 1)designing the organization's structure 2)motivating employees 3)formulating business strategy 4)measuring firm performance

D