Organizational behavior ch. 7

role ambiguity

Refers to vagueness in relation to job responsibilities.

Which of the following statements about individual approaches to managing stress is correct?

When workdays are broken into smaller parts, stress can be shifted to a state of flow.

All of the following are steps that firms are taking to assist employees in dealing with stress in the workplace EXCEPT

Replacing employees who are stressed with more resilient ones

Genuine acting

displaying emotions in alignment with your emotions.

Imagine that you are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience

Cognitive dissonance

When an individual is attempting to empathize with another person but nevertheless is displaying emotions he does not feel, he is engaging in

Deep acting

The concept of flow refers to

a state of consciousness where a person is totally absorbed in an activity.

Stress is

A force of nature