Organizational Behavior exam 2

What is the relationship between emotional intelligence and relationship conflicts?

Relationship conflict is less likely to occur if emotional intelligence is high

________ involves calling upon higher authority or expertise, or symbolically relying on these sources to support the influencer's position.

Upward appeal

_______ involves actively applying legitimate and coercive power to influence others.

Assertiveness

Which of the following is an example of ingratiation?

flattering a boss

Which of the following types of third-party intervention approaches do managers and those in other positions of authority usually adopt?

inquisitional

When team norms encourage ________, team members learn to appreciate honest dialogue without personally reacting to any emotional display during the disagreements.

openness

Which of the following interpersonal conflict management styles represents a purely win‒win orientation?

problem solving

The "optimal conflict" perspective on organizational conflict is that

some level of conflict is necessary and promotes organizational effectiveness.

People who seldom trust coworkers and tend to use cruder influence tactics have

strong Machiavellian values.

Which of the following is a third-party conflict resolution strategy with low process control and high decision control?

arbitration

Employees have ________, ranging from sarcasm to ostracism, to ensure that coworkers conform to team norms.

coercive power

Which of the following sources of conflict is typically associated with mergers and acquisitions, where everyone wants the company to succeed, but they fight over the "right way" to do things because of their unique experiences in the separate companies?

differentiation

The perceived ability to manage uncertainties in the business environment is a form of ________ power.

expert

A best alternative to a negotiated agreement (BATNA)

represents the estimated cost of walking away from the relationship.

Grace makes sure that she walks by her boss's office several times a day and tries to greet and make eye contact with her. She is trying to increase her

visibility

________ literally refers to how much you are located between others in a network.

Betweenness

Which of the following statements is TRUE of countervailing power in organizational relationships?

Countervailing power is the weaker party's power to maintain the stronger party's continued participation in the relationship.

Which of the following statements is TRUE about superordinate goals?

They are higher order aspirations such as the organization's strategic objectives.

Your team is allocated a project involving a major client, the Beswick Company. Although the organization has many clients, this client, and project, is the largest source of revenue and affects the work of several other teams in the organization. The project requires continuous involvement with the client, so any problems with the client are immediately felt by others in the organization. Jamie, a member of your team, is the only person in the company with whom this client is willing to deal. It can be said that Jamie has

a low degree of substitutability.

Your centrality in a social network is determined by your

betweenness, closeness, and degree centrality.

Which of these refers to the degree and nature of interdependence between the power holder and others?

centrality

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called

conflict.

Employees are more likely to comply with a supervisor's legitimate power when the

employees have high power distance.

Which of the following conflict management styles may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

forcing

Social networks exist everywhere because people

have a drive to bond.

________ is the cornerstone of effective value creation.

information

________ refers to any behavior that attempts to alter someone's attitudes or behavior.

influence

Which of the following factors leads to relationship conflicts in teams?

low levels of communication

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?

mediation

Effective managers should

minimize the relationship conflicts that exist in the organization.

Legitimate power occurs when

people in certain roles can request a set of behaviors from others.

Although Joanna expects much from her employees, the people that work for Joanna identify with her values, like her, and respect her as a person. Joanna has ________ power.

referent

NewTel is a telephone company with a policy of filling positions internally through promotions, rather than hiring from outside. Until recently, the company had a strong engineering focus and tended to promote people to senior executive positions from the engineering areas. Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago as junior engineers. There is increasing pressure on NewTel to become more market and service oriented. As a result, four people were hired last year from retail firms to fill new senior executive positions in marketing and service departments. The external hires were necessary because current employees were not sufficiently qualified. Now, there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities. The four new hires have been thwarted in their attempts to have the company invest more in marketing and customer service instead of investing in technological research, and they blame the senior executives for being hard-headed. The conflict episodes are being viewed by both sides as personal attacks rather than attempts to resolve the problem. The conflict at NewTel appears to be a

relationship conflict.

Which of the following is the most common form of influence in high power distance cultures?

silent authority

Which of the following refers to availability of alternatives?

substitutability

According to the emerging view on organizational conflict, there are two types of conflict with opposing consequences. They are

task conflict and relationship conflict.

The customer-service department at Park-E Bank complains it is unable to keep track of its new business clients as the department handling data compilation has failed to enable a free exchange of information between the two departments. This has hindered the customer-service department to follow up on its customers' queries and update their relationship status with the bank. This has also impacted the department's sales target. This scenario exemplifies conflict due to

task interdependence.

In organizational settings, power is defined as

the capacity to influence others.

Persuasion works best

through media-rich communication channels.

As a manager of XYZ Company, you are assigned to resolve a conflict between two departments of your organization, Department A and Department B. Both parties have equal power. Both parties are under time pressure to resolve the conflict. You also realize that the parties lack trust/openness for problem solving. If instead of equal power, Department A had considerably more power than Department B, what would Department B's best conflict resolution style be?

yielding