pfm chap 4 (1-30)
You can improve your relationships with others by doing which of the following
Accepting differences
To solve a problem, use the _______ form of listening.
Creative
Creative listening is used to differentiate facts from useless opinions
False
Maslow formulated the 2 factor theory of hygiene factors and motivators
False
Written work rules are the protection of established workers but do little for newer workers
False
High rates of absenteeism have a little economic impact on companies
False.
Only inexperienced speakers suffer from stage fright before oral presentations
False. Even experienced people get nervous
Unwritten rules at work are unimportant, especially for longtime employees
False. They are important
Employers do not have the right to monitor employees emails
False. They do
Informal speaking is used to inform, to entertain, or to persuade others through an effective presentation style
Fase. It's formal
Which of the following statements is true
Hearing and listening are NOT the same thing
Which type of communication takes place among employees?
Horizontal
Which of the following is a disadvantage of email?
It results in lack of privacy
The most commonly used communication is
Listening
The human behavior model called the hierarchy of needs was developed by
Maslow
Which one of these is level 4 of Maslow' hierarchy of needs?
Self-esteem
Which of the following is a true statement about new employees?
They should follow the rules exactly
A good sympathetic listener allows the speaker to "talk it out" without interruption or interjection of opinion
True
Courtesy is an example of an unwritten work rule
True
Downward communication is from employers to employees
True
Email has both advantages and disadvantages as a form of communication.
True
Generally, good human relations are good common sense
True
Hearing is little more than a natural process by which sound registers in the brain; it requires little or no effort
True
Levels 3,4, and 5 are motivated, they are more productive.
True
Listening and hearing are different things
True
Practicing public speaking is a good way to lessen stage fright
True
Visual aids are used to ass dimension and style to your speaking presentation
True
When employees are motivated, they are more productive
True
What does empathy mean?
Understanding others feelings
Horizontal communication (among employees of equal rank) is usually formal
false. It is informal