pfm chap 4 (1-30)

You can improve your relationships with others by doing which of the following

Accepting differences

To solve a problem, use the _______ form of listening.

Creative

Creative listening is used to differentiate facts from useless opinions

False

Maslow formulated the 2 factor theory of hygiene factors and motivators

False

Written work rules are the protection of established workers but do little for newer workers

False

High rates of absenteeism have a little economic impact on companies

False.

Only inexperienced speakers suffer from stage fright before oral presentations

False. Even experienced people get nervous

Unwritten rules at work are unimportant, especially for longtime employees

False. They are important

Employers do not have the right to monitor employees emails

False. They do

Informal speaking is used to inform, to entertain, or to persuade others through an effective presentation style

Fase. It's formal

Which of the following statements is true

Hearing and listening are NOT the same thing

Which type of communication takes place among employees?

Horizontal

Which of the following is a disadvantage of email?

It results in lack of privacy

The most commonly used communication is

Listening

The human behavior model called the hierarchy of needs was developed by

Maslow

Which one of these is level 4 of Maslow' hierarchy of needs?

Self-esteem

Which of the following is a true statement about new employees?

They should follow the rules exactly

A good sympathetic listener allows the speaker to "talk it out" without interruption or interjection of opinion

True

Courtesy is an example of an unwritten work rule

True

Downward communication is from employers to employees

True

Email has both advantages and disadvantages as a form of communication.

True

Generally, good human relations are good common sense

True

Hearing is little more than a natural process by which sound registers in the brain; it requires little or no effort

True

Levels 3,4, and 5 are motivated, they are more productive.

True

Listening and hearing are different things

True

Practicing public speaking is a good way to lessen stage fright

True

Visual aids are used to ass dimension and style to your speaking presentation

True

When employees are motivated, they are more productive

True

What does empathy mean?

Understanding others feelings

Horizontal communication (among employees of equal rank) is usually formal

false. It is informal